Constituent Services

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Learn about code enforcement violations and how you can submit complaints online.

The Department of Constituent Services operates the 311 Call Center, an integral part of the Mayor's innovative customer service system. This service allows residents and visitors to make service requests, obtain valuable information about permits and other City services, or to be connected with a specific department.

Constituent Services is staffed by professional and courteous customer service representatives who take calls and log requests into our state-of-the-art computer system that routes the requests to the appropriate department for resolution.

For all inquiries associated with Inspectional Services, residents and visitors may simply dial 311 from any Somerville telephone (617-666-3311 from outside of Somerville). Operators are available in over 100 languages during normal business hours. Our dedicated TTY line for the hearing-impaired constituents is 1-866-808-4851.

Please remember to continue dialing 911 for all police, fire, and health-related emergencies.