Join the Cloud Computing Revolution

Why you should join the cloud computing revolution?
Well, quite simply, to improve the services you offer to your constituents.

Citizenserve’s online data sharing and storage program is the oldest, most advanced, most trusted, and most reliable e-government cloud-computing service in the industry. Created in 2002, citizenserve has enjoyed over 13 years without any data loss, security breaches, and over 99.999% system up time.

Cloud computing utilizes a central databank server system that is accessible to any authorized user, and from any computer or mobile device containing the authorized user’s secure login information. Because users pull information from the centralized server, cloud computing allows access to infinite amounts of data without worrying about device storage limits. Real-time backups, archiving and multiple redundant backup storage ensures that data is always accessible and available.


Citizenserve continues to be top notch with their most recent upgrades. The layout and flow of the cloud environment, coupled with their second-to-none tech support, this program continues to be my ace in the hole. I continue to learn new things about it, and the various tasks and items it is capable of keep all other competitors at bay.

- City of Barre, Vermont


Cloud computing offers many advantages over classical, closed-box software—including more comprehensive user support, lower initial costs, quicker implementation time, periodic and automatic upgrades, and significantly fewer associated costs.

Cloud computing is also much more secure, since the servers we use employ the newest and most effective encryption and protection measures that are constantly being revised to meet the demands of today’s increasingly integrated digital marketplace.

Multiple departments, employees, citizens and project professionals can enjoy an integrated, participatory, streamlined and incredibly user friendly experience by allowing citizenserve cloud-computing solutions to facilitate all of their permitting, licensing, planning and zoning, request tracking, and code enforcement needs.

With citizenserve’s online cloud-computing platform, the sky is truly the limit for you and everyone you serve.

The citizenserve Cloud

Launched in 2002, with over a billion transactions processed the citizenserve cloud gives you access to fast, secure, leading edge community development solutions at a low cost.

  • cloud – support

    Citizenserve continues to be top notch with their most recent upgrades. The layout and flow of the cloud environment, coupled with their second-to-none tech support, this program continues to be my ace in the hole. I continue to learn new things about…

    Janet E. Shatney, Barre, Vermot
  • support – duck

    We began using citizenserve software in 2010 for permitting.  The internet based feature and customization were the initial selling points for our town, however the service response and continuing improvements to the software have been the real key to the software.  

    Sandy Cross, Duck, North Carolina
  • support – florida state

    Since the system is dynamic, our staff can make support requests related to process improvements or report requirements.  Most requests are implemented within hours and many times our contact Julie offers better more integrated solutions.

    Mike Burns, State of Florida
  • support, rhyme – sampson county

    Need some help to brighten your day, contact citizenserve, and your problem will be solved the right way.

    Ramona Harrell, Sampson County, North Carolina
  • easy to use – peoria

    Citizenserve is a valuable tool that is user-friendly and responsive to our needs.  This is especially true whenever we have a special request for a report or project, they always respond quickly with exactly the report or information we need.

    Pat Mawdsley, Peoria, Arizona
  • code enforcement, workload, reports – fairfield

    We use citizenserve to track every aspect of our Code Enforcement operation.  The citizenserve staff have done a great job responding to inquiries, the system and support have made it possible for us to manage a large caseload with minimal staffing.

    David James, Fairfield, California

Unlimited customer support

Every user subscription comes with unlimited training and support at no additional cost through the citizenserve concierge support program.

Through our Concierge Program every user subscription comes with unlimited training and support at no additional cost. Your dedicated, certified support engineer and project manager will work with you to configure citizenserve to meet your needs. They will coordinate any other setup tasks such as data migration or system integration to ensure your success. When you need help our staff is available.  Our certified support staff members are trained on all areas of citizenserve, and they will assist you with whatever you need.  We guarantee response time of one hour or less on your high priority items; our average response time is fifteen minutes.  For your standard requests, we will respond on the same business day, and our average response time is less than four hours.