Want to see what users across the country think about citizenserve? Read below to see a listing of all unfiltered customer support ratings.
97.4% of citizenserve users give our support team a thumbs up.
"quick reply"
- Jessica, in California
"Quick turn-around"
- Jessica, in California
"quick turnaround"
- Jessica, in California
"Thank you for fast and reliable service. Have a great day. "
- Andy, in Georgia
"Thank you Summer for such a fast response in making these changes to our workflow routing deadlines. Terrific customer service! "
- Mark, in Arizona
"Taylor did a great job with my request."
- Trisha, in Minnesota
"My request was completed super fast! "
- Stephanie, in Arizona
"Good work as always expected. "
- Roger, in Iowa
"Thank you!"
- Andrea, in Arizona
"Thank you for completing this task so quickly!"
- Tammie , in Florida
"Thanks for the quick response -and the detailed explanation of how it was resolved. Appreciate it!!"
- Cindy, in California
"Thanks for being so quick and thorough, KJ."
- Amy, in Florida
"SUMMER IS ALWAYS QUICK TO RESPOND AND TAKES CARE OF WHAT IS NEEDED. "
- Cynthia, in South Carolina
"Thank you!"
- Kelly, in Iowa
"Thank you for the quick response Brandy. "
- Planning, in California
"Thank you for the quick response."
- Patsy, in Alabama
"SUMMER , HAS BEEN GREAT , ALWAYS ABLE TO ASSIST US IN ALL EMERGENCIES. STAFF IS INCREDIBLE & WE GRATEFUL TO HAVE THEM ALWAYS AVAILABLE TO HELP US. THANK YOU TO SUMMER "
- Gladys, in Florida
"Kristian was quick, did exactly what I needed and explained it well. 10/10 experience. "
- Will, in South Carolina
"The Citizenserve customer service is the best!!!"
- Betsy, in Massachusetts
"Summer always takes care of our requests promptly. She is positive, and we always know that when we get Summer, our requests will be addressed smoothly and effectively. :)"
- Jenn, in Iowa
"THANK YOU FOR THE QUICK RESPONSE."
- Patsy, in Alabama
"He was quick to respond and create the report that I requested. "
- Sabrah, in Utah
"Thank you so much for getting this taken care of."
- Patsy, in Alabama
"Thank you Summer"
- Cheryl, in Colorado
"Fantastic service!"
- Michael, in Ohio
"Summer is a great help for my request. I truly appreciate her assistance. "
- Ning, in Florida
"it's not fixed"
- Chris, in Arizona
"Jesus fixed my issue quickly, much appreciated!!"
- Marla, in Arizona
"Ticket was closed too quickly. The request was not done correctly. The email says to click the re-open button but there is none."
- Rebecca, in South Carolina
"Fast response, as usual! You're all the best."
- Claudia, in California
"Thank you for the quick response KJ!"
- Planning, in California
"Thanks!"
- Michael, in Ohio
"Brandy not only resolved the issue quickly but went above and beyond to verify that all future permits calculate correctly as well. That is the BEST! Thanks Brandy! "
- Debbie, in Minnesota
"Brandy is the best! She is always friendly. She seems to know what I need from my ticket right away and often completes them without any back and forth. She's a mind reader! :) Please thank her for a job well done."
- Megan, in Texas
"Ryan did an exceptional job helping me to make the perfect email, complete with links to email and forms for convenience. And in a very timely manner too!!!! Thank you, again, Ryan for all of your help! "
- Planning, in Missouri
"Unbelievably fast and efficient customer service! Kudos to Kristian and your entire team! "
- Officer E., in California
"Very helpful!"
- Carol, in Alabama
"Kristian called to get clarification on the issue, found the problem, and showed me how to prevent it next time! Excellent service."
- Audrey, in Arizona
"Jesus is great. He is prompt and explains things well. I appreciate his hard work on our tickets!"
- Megan, in Texas
"Absolutely magnificent. Thank you for your assistance, Taylor. "
- Luc, in Florida
"It is always a pleasure to work with Summer."
- Cynthia, in Ohio
"Issue corrected minutes after request."
- Judy, in Georgia
"quickly resolved"
- Kyle, in Minnesota
"quick response"
- Katie, in Minnesota
"Super quick support! Thank you. "
- Sydney, in Iowa
"Summer provided excellent customer service!"
- Cheree, in Texas
"SUMMER HAS BEEN GREAT IN ASSISTING US WITH ALL OF OUR NEEDS. ALSO WILL TO HELP & IN A TIMELY MANNER. "
- Gladys, in Florida
"Thank you for your service "
- Joshua, in Arizona
"Bryan was very efficient with completing my request."
- Trisha, in Minnesota
"Summer did great as always!"
- Will, in South Carolina
"Thank you Sarah!"
- Mary, in Kansas
"Bryan was very helpful and fast at completing my task I had for Citizenserve. Thank you Bryan!"
- DeeDee, in Minnesota
"Bryan was very responsive and knew exactly how to do what I asked for. "
- Krista, in South Carolina
"very quick and helpful."
- Andrea, in Ohio
"Awesome job and thank you! "
- Andy, in Georgia
"Thank you for your timely response!"
- Nancy, in Massachusetts
"Brandy was prompt, did exactly what I needed and very nice. Easy 5/5 stars."
- Will, in South Carolina
"Awesome job and thank you. "
- Andy, in Georgia
"Excellent work helping us add another permit to our portal. Thank you!"
- Nicholas, in California
"Perfect, thank you!"
- Patsy, in Alabama
"Awesome, thank you for the hard work you always do."
- Patsy, in Alabama
"Thank you for the quick response."
- Patsy, in Alabama
"Thank you so much for doing this! Summer you are amazing! "
- Suzanne, in Arizona
"Thanks Lucas. He understood immediately what was needed and quickly fixed it. So appreciated. /Stacey J"
- Stacey, in Florida
"Summer is great, she is always helpful and very quick!"
- Jackie, in Florida
"Thank you for your assistance!!!"
- Hataciae, in Georgia
"Changes to my report was fast and exactly what I needed. "
- Melinda, in New York
"Thank you,"
- Eric, in Ohio
"Thank you for the great customer service, and for taking care of this request so quickly."
- Judy, in California
"Summer was incredibly helpful and quick in her response regarding my inquiry. As a result, I was able to assist a customer with ease. Our department is very grateful for Summer and her kindness. It's great to know we can rely on the Citizenserve support team (Shoutout to Summer Hankins!)."
- Byron, in Florida
"Awesome job, thank you so much for the hard work, you do for us!"
- Patsy, in Alabama
"THANK YOU SO MUCH FOR THE GREAT WORK!"
- Patsy, in Alabama
"Quick and efficient reply"
- Katie, in Minnesota
"Thank you"
- Maryjoy, in Pennsylvania
"KJ assisted me in a timely manner and he provided explanation of issue in details and offered options. Thank you for the prompt response and professionalism. "
- Ning, in Florida
"Thank you Sarah! Great new tool!"
- Mary, in Kansas
"I appreciate the expeditious resolution to the issue!"
- Claire, in Illinois
"Thanks for you help. :)"
- Darrell, in Massachusetts
"The fee is still incorrect"
- Megan, in Minnesota
"Sarah handled my ticket very quickly and kindly. I made a mistake in my request and she respectfully asked to make sure to double check. She was a pleasure to briefly work with as she had it handled so fast. Thanks Sarah!! "
- Isabelle, in California
"Many Thanks Sarah!"
- Mary, in Kansas
"Taylor fixed my issue in NO time! "
- Lanae, in Georgia
"Always great to work with - very efficient!"
- Audrey, in Arizona
"Sending thanks to Taylor for his help in creating a new report option for the Environmental Unit. He did a great job."
- Jason, in Arizona
"Summer was able to help me with just one exchange. Each time she's the agent responding to my request, she completes the task and assists me with only one message. Thank you, Summer Hankins!!"
- Jenita , in Florida
"Summer is fantastic as always, literally had my request finished in less than 20 mins. Very nice, professional and makes sending tickets super simple. As always 11/10 for Summer. "
- Isabelle, in California
"Perfect"
- Tom , in Florida
"Taylor quickly resolved an issue that has persisted for years. Amazing as always. Thank you!"
- Michael, in Massachusetts
"Thank you both. everything looks great"
- George, in Ohio
"Summer worked quickly to solve my issue and was successful. Thank you!"
- Tammy, in Florida
"Thank you for the quick response and fixing my error."
- Patsy, in Alabama
"Reese completed my request very quickly."
- Trisha, in Minnesota
"Taylor was fast to respond to me and identified the problem immediately. It was corrected later that day."
- Ryan, in Maryland
"Thank you for your help."
- Patsy, in Alabama
"great job explaining"
- Kyle, in Minnesota
"Brandy answered my issue quickly and efficiently"
- Karen, in Ohio
"Kristian is a superhero."
- Michael, in Ohio
"Thank you for creating this report so quick and including everything I asked for. "
- Planning, in Missouri
"Thanks for taking care of this so quickly, Kristian! Much appreciated."
- Lisa, in Arizona
"Great job working out a complicated issue with an important report. "
- Jonathan, in Massachusetts
"Great job!"
- Eryk, in Illinois
"I know tht when Taylor is working on something for us, it's going to fixed correctly."
- Terri, in Maryland
"perfect"
- Tom , in Florida
"Summer was great, replied super quickly and friendly. Added everything I needed too! 11/10 she did great! "
- Isabelle, in California
"I truly appreciate all of your help with this important issue. Thank you."
- Dolores, in New York
"Thank you for taking care of this so quickly!!"
- Suzanne, in Arizona
"10/10 Brandon the man!"
- Michael, in Ohio
"Bryan corrected the trouble quickly and efficiently - really appreciate his good work! :) Thanks Bryan!"
- Debbie, in Minnesota
"Thank you!"
- Michael, in Ohio
"Bryan completed my request very efficiently."
- Trisha, in Minnesota
"Thank you for the quick response"
- Maryjoy, in Pennsylvania
"Thank you"
- Daniel, in Arizona
"Jesus was quick to make the necessary changes request. Thanks for you help! Kindly, Nancy."
- Nancy, in Kansas
"I appreciate the prompt response!"
- Lisa, in Arizona
"Very quick and responsive! "
- Michelle, in Florida
"Hi! I've transferred from Cleveland Heights to University Heights and I've given lots of glowing reviews for the awesome staff at CitizenServe. I had a situation with contractor registrations being expired but still showing up on current info inaccurately. Taylor made the change of expired registrations to automatically close. Wonderful! I was making the changes manually (losing my mind in the process). Thanks!"
- Lynn, in Ohio
"Thanks!"
- Lisa, in Arizona
"Rapid Response. Corrected error."
- Kyle, in Minnesota
"Brandy went above and beyond to take care of my ticket - all is good and very much appreciated!!"
- Debbie, in Minnesota
"Ryan made the necessary changes on the inspection card - fast and efficient! Thanks Ryan! "
- Debbie, in Minnesota
"Very quick resolution as always. Thanks for the help!"
- David, in Iowa
"Fixed the issue & explained how to correct for the next time. "
- Nikki, in Missouri
"Thank you - these changes will work for the project. "
- Christine, in Ohio
"Thanks for the phone call."
- Darrell, in Massachusetts
"Thank you for your quick response as always!"
- Nancy, in Massachusetts
"Taylor is always the best! "
- Johnnie, in Arizona
"Summer understood the issue and made sure it was resolved. Thank you!"
- Nikki, in Missouri
"Fast and efficient! Very much appreciated - thank you!!"
- Debbie, in Minnesota
"I appreciate the quick response."
- Latoya, in Ohio
"Awesome and fast!"
- Terri, in Maryland
"Summer was very helpful and quick to assist in my request. Thank you, Summer!"
- Remy, in South Carolina
"Great job!"
- Luc, in Florida
"Great work. I held it up some because I got busy, but it's all good now."
- Terri, in Maryland
"N/A"
- Ronald , in Florida
"Summer was fantastic, knew exactly what I wanted and fixed it immediately. Could not ask for better service. "
- Will, in South Carolina
"Summer's assistance with and babysitting of this issue until it was resolved was awesome and so appreciated."
- Amy, in Florida
"Thank you for all your help!"
- Paddy, in Florida
"Prompt as always!"
- Lisa, in Arizona
"Awesome! Thanks for the speedy response!"
- Lisa, in Arizona
"Thanks for all of the assistance and we look forward to working with you more in the future!"
- Christian, in Alabama
"Thank you for the expeditious response!"
- Claire, in Illinois
"A true miracle worker. He found in a short time what we had already spent two days searching."
- Terri, in Maryland
"I appreciate the quick response, Kristian! Thank you."
- Lisa, in Arizona
"Happy with the expeditious response!"
- Claire, in Illinois
"Always a pleasure to work with."
- Matthew, in Massachusetts
"Quick"
- Kyle, in Minnesota
"Prompt service as usual! The customer service provided by CitizenServe is top-notch! Thank you."
- Lisa, in Arizona
"Fast complete and done in one request!. Good job Summer!!"
- Roger, in Iowa
"Such a quick response and was patient with me :) thanks!"
- Jennifer, in Minnesota
"Everyone involved with this issue was great. Problem handled quickly, efficiently, and they went above and beyond to help. Thank you again!"
- Sam, in Arizona
"Lucas was quick to respond and fix the issue. Great to work with."
- Amanda, in Iowa
"Summer was very patient with me and my issues. I appreciate her help!"
- Cindy, in Ohio
"Thank you"
- Michelle, in Illinois
"Thank you"
- Michelle, in Illinois
"Thanks for your help!"
- Amy, in Missouri
"Fixed the issue right away! Thanks"
- David, in Iowa
"Very professional, quick to respond and complete the request. 10/10"
- Logan, in North Carolina
"Thanks "
- Lisa, in Florida
"Taylor was quick and responsive as always. What I appreciated in particular was the explanation of the source of the problem, as I can now train my colleagues on the right place to look for solutions. Thank you so much!"
- Michael, in Massachusetts
"Brandon is like a virtual Batman. He's great!"
- Michael, in Ohio
"Taylor was super fast when completing my request and did exactly what I had asked. Thanks, Taylor!!!"
- April , in New York
"Nestor was great, thanks"
- Lanae, in Georgia
"Nestor resolved my issue quickly and efficiently. "
- Lanae, in Georgia
"Summer went above and beyond. Great customer service, issue was resolved within the hour."
- Alan, in Texas
"HI KJ, thank you for very much for taking care this. We appreciate it very much and can balance now Thank you for quick response. Many Thanks, Paddy"
- Paddy, in Florida
"Very quick and helpful!"
- Michelle, in Colorado
"Perfect!"
- Terri, in Maryland
" would prefer to speak with someone in real time, not by email. I'm still having the same problem, and I need a better explanation of exactly what I'm doing wrong. We've had CitizenServe for a few years now and I've never encountered this problem."
- Jamie, in California
"Summer is always helpful. "
- Lanae, in Georgia
"She really is the best and very quick to respond to all my requests, it is a pleasure working with her!"
- Permit , in North Carolina
"Very rapid response"
- Kyle, in Minnesota
"Way to set this up expeditiously! Thank you, KJ!"
- Kate, in North Carolina
"Received very fast!!!! Thank you!!!"
- Planning, in Missouri
"Received very fast!!!! Thank you!!!"
- Planning, in Missouri
"Received very fast!!!! Thank you!!!"
- Planning, in Missouri
"Received very fast!!!! Thank you!!!"
- Planning, in Missouri
"Thanks for the quick follow-up!"
- Lisa, in Arizona
"Very helpful and understood my request perfectly. Thank you Taylor!"
- Kelly, in Ohio
"Summer is always prompt pleasant and helpful "
- Kendra, in Georgia
"Always helpful. Thanks!"
- Megan, in Texas
"Summer was very quick to respond to my request. Great job!"
- Lori, in Illinois
"Thank you, Brandy. Have a good day. "
- Cristi, in New York
"Thank You Brandi, she was a great help and got the issue taken care of very quickly. Excellent customer service. Thank You again! Olga Novak"
- Olga, in Ohio
"Your responses to my requests have always been answered promptly, thank all of you very much."
- Tom, in Texas
"Thank you for clarifying."
- Patsy, in Alabama
"Thank you Summer for your prompt assistance!"
- Ning, in Florida
"Summer did a great job helping me and getting in touch with the one I previously worked with. They got back in touch with me within 15 mins. Thank you,"
- Glenda, in Georgia
"Brandon, handle my request very quickly. He accomplished what I requested. Great job!"
- Lori, in Illinois
"Quick and perfect!"
- Kevin, in Kansas
"Thanks for the quick fix!"
- Terri, in Maryland
"Thank you for the quick response."
- Patsy, in Alabama
"You have a great day too! Thanks for taking care of us so quickly."
- Terri, in Maryland
"Thanks Lucas. The request was responded to and handled very quickly!"
- Stacey, in Florida
"Awesome work! As always, the customer service was outstanding and exceeds my expectations. I appreciate the very prompt response to my request."
- Judy, in California
"We're still learning how the system works here. Thanks for the help. I'll submit another question about noting payments made on one permit to another in another support request. "
- Darrell, in Massachusetts
"Thanks so much"
- Stacey, in Florida
"Thanks for attending to the changes quickly!"
- Lisa, in Arizona
"Thaks for following up with the technical team. Perhaps it will be possible in the future."
- Lisa, in Arizona
"Wonderful, as always! Thanks Summer!"
- Sydney, in Iowa
"Awesome and Thank You"
- Lisa, in Florida
"Updated the reports I needed very quickly and exactly as asked."
- Matthew, in Massachusetts
"Thanks for all your help!"
- David, in Iowa
"Thanks again !"
- Lisa, in South Carolina
"You guys are awesome thank you!"
- Michael, in Ohio
"Great help in figuring out a solution!"
- Nikki, in Missouri
"I would like to take this opportunity to thank Brandon Hinson for a fantastic job. Over the past few years of interactions with Citizenserve tech support, you guys have been very helpful and responsive. Thank you for a great job."
- Luc, in Florida
"Very helpful, thank you"
- Matthew, in Massachusetts
"This was a lot of work and looks like it is working! We appreciate all the effort from Brandy. Thank you. "
- Michele, in South Carolina
"Thank you"
- Maryjoy, in Pennsylvania
"Super fast!!! Thank you!"
- Town, in Arizona
"Brandy was extremely helpful, offering many innovative ideas throughout this project. She was very positive with a "can do" attitude, regardless of any issue that arose. Brandy responded expeditiously to every inquiry or concern. It was a pleasure working with her! "
- Claire, in Illinois
"Brandy is the bomb-diggity. "Bomb-diggity" is a common phrase used when referring to a person/ thing as being above average. The term was more common several decades ago in the late 20th century, circa 1990's. This more modern english user today will use "slay" in substitute. Similar phrases may include referring to her support work as being "buttery as hell." Overall, we would give Brandy a solid thumbs up."
- Michael, in Ohio
"Made total sense. I just had to begin a fake business license for the business then move the previous licenses to the new file then delete the fake license. All worked out. THank you,"
- Paula, in Colorado
"Brandy did a wonderful job!"
- Eryk, in Illinois
"Brandon was great. Very responsive. He assisted by reaching out to the customer directly to resovle the issue."
- Lanae, in Georgia
"He's a genius!"
- Terri, in Maryland
"Jesus did a great job with my request"
- Trisha, in Minnesota
"Brandon has consistently delivered amazing support services and is always great to work with when I need anything updated or changed in Citizen Serve."
- Kasey, in Utah
"Brandy completed my two part request very efficiently."
- Trisha, in Minnesota
"Thanks for taking care of this. Customer service from the CitizenServe team is always on point!"
- Lisa, in Arizona
"I very much appreciate her help with this. She has worked on several things for me and fantastic help each time."
- Amy, in Missouri
"Super fast response and completed the task in a matter of minutes!"
- Monica, in Indiana
"Thank you, Brandy. Have a good day. Cristi"
- Cristi, in New York
"Thank you."
- Code Enforcement, in California
"Much appreciated! Responsive service, as always!"
- Lisa, in Arizona
"Great response to get this resolved, thank you!"
- Michael, in Massachusetts
"Good Job Daniel, you stuck at it and got it done! Thank you!"
- Roger, in Iowa
"I appreciate his help on this"
- Amy, in Missouri
"Thanks for getting it done so quickly"
- Amy, in Missouri
"Brandon got what I needed done really quickly."
- Lisa, in Florida
"Thank you."
- Christine, in Ohio
"Summer is always pleasant and helpful."
- Cynthia, in Ohio
"Great customer service!"
- Nikki, in Missouri
"Thanks for the quick service."
- Terri, in Maryland
"I am writing to express my sincere appreciation Summers fast in her work and very efficient."
- Diana, in Ohio
"Quick efficient help! Thank you!"
- Regina, in Georgia
"Received and finished the request in a very timely manner."
- Tiffany, in Alabama
"Summer responded quickly with my request. She knew exactly what we were trying to accomplish. She has completed our request as asked."
- Lori, in Illinois
"Superb!"
- Dwayne, in Kansas
"Summer is always quick to facilitate our request. Thank you for her."
- Dean, in Utah
"Problem is not solved."
- Tom, in California
"Thank you!"
- Wendy, in Florida
"Thanks for your patience and I appreciate you working this out with me."
- Amy, in Missouri
"Super fast response, thank you!"
- Michael, in Massachusetts
"Brandy completed my request very efficiently."
- Trisha, in Minnesota
"Brandy completed my request very quickly."
- Trisha, in Minnesota
"Your Awesome Brandy!!! Thank you :)"
- Twila, in Ohio
"Thank you for taking care of my request quickly and efficiently."
- Judy, in California
"Quick and honest response was appreciated."
- Lisa, in Arizona
"Summer did a great job with my request."
- Trisha, in Minnesota
"Great job again!!!!"
- Deborah, in Florida
"KJ completed my request very efficiently."
- Trisha, in Minnesota
"Summer completed my request very quickly."
- Trisha, in Minnesota
"Very quick and efficient! Thanks again."
- Sarah, in Pennsylvania
"Great customer service. Amazingly quick turn around on the request! Thank you!"
- Nikki, in Missouri
"Thanks for your persistence to ensure our reports worked as intended!"
- Lisa, in Arizona
"Great job. Fast response. Thank you."
- Matthew, in Ohio
"Thank you for quick response!"
- Joshua, in Arizona
"He completed my request perfectly and efficiently."
- Trisha, in Minnesota
"Created exactly what I needed and in quick time."
- Krista, in South Carolina
"Brandon was quick to help me with my request and his help is greatly appreciated!"
- Nancy, in Kansas
"He created the report I needed very quickly. It was exactly what I needed. There were some grammar errors that I had to fix. However, Daniel told me how to go into the system and fix the template myself."
- Krista, in South Carolina
"He handled my request very efficiently."
- Trisha, in Minnesota
"Appreciate the quick response and it was done perfect!"
- Mary, in Colorado
"Very quick and proficient. Excellent service!"
- Tiffany, in Alabama
"Very quick and proficient. Excellent service!"
- Tiffany, in Alabama
"Thank you!"
- David, in Iowa
"Great Job!"
- Dwayne, in Kansas
"Thank you for the prompt response and resolving my request."
- Marisa, in California
"Thank you for your prompt response to my report change request"
- Lodging, in Missouri
"Brandon fixed the fee issue and made the necessary changes to avoid this issue in the future. He was fast and efficient and very much appreciated!!"
- Debbie, in Minnesota
"Summer is always helpful and easy to work with."
- Patrick, in California
"Quick response and quick results. Much appreciated."
- Kevin, in Kansas
"Super fast and fixed to perfection - much appreciated!!"
- Debbie, in Minnesota
"Fast, prompt and complete. Good Job Sarah!"
- Roger, in Iowa
"I had the exact report I was asking for in a matter of minutes. Fast, professional, good comprehension of my request."
- Sam, in Arizona
"Awesome...."
- Steven, in Idaho
"Ryan was very patient and offered helpful suggestions. Thank you."
- Ginny, in Illinois
"fixed how requested!"
- Stacey, in Arizona
"Taylor is always helpful and professional. His knowledge has been key to resolving any issue that has come up."
- Finance, in California
"Summer has been very helpful for my request. Her professionalism is greatly appreciated. Thank you, Summer!"
- Ning, in Florida
"Quick and knowledgeable response!"
- Lisa, in Colorado
"Reese did a wonderful job training me and teaching me how to work Citizenserve. Very knowledgeable. Thanks for your help."
- Eryk, in Illinois
"Thank you again!"
- Cody, in Iowa
"Lisa followed up on my esoteric question and was able to confirm that I did not inadvertently add any fees for a specific license. Thank you!"
- Michael, in Massachusetts
"Responded in a timely manner. Thank you!"
- Ginny, in Illinois
"Great job!"
- Ben, in Georgia
"Great job, thank you so much."
- Patsy, in Alabama
"Lisa took care of the issue right away. Thanks!!"
- David, in Iowa
"Thank you"
- Michelle, in Illinois
"Very Prompt with his help and responses to our requests."
- Finance, in California
"Thank you"
- Michelle, in Illinois
"Thank you, Jesus"
- Lodging, in Missouri
"great!"
- Jenny, in Alabama
"Super fast response! Thanks so much."
- Jennifer, in Alabama
"Thanks Summer, for the speedy response!"
- Denise, in California
"Summer took care of my request very efficiently."
- Trisha, in Minnesota
"Great job! He responded quickly and corrected the report that I needed to send out today."
- Amy, in Missouri
"Thank you!"
- Maritza, in Florida
"Thanks for the quick response and action!"
- Lisa, in Arizona
"Thanks. I'll look at it Monday."
- Terri, in Maryland
"Thanks for helping me!"
- Nicholas, in California
"Awesome, thank you so much for the quick response."
- Patsy, in Alabama
"Summer is always so helpful and friendly. She fixed the issue and explained what to do in the future. She is very much appreciated!"
- Debbie, in Minnesota
"Jesus was great to work with and very helpful. I want to thank him and all you guys for all your hard work!!!"
- IT, in Massachusetts
"Daniel responded quickly and helpfully, thank you!"
- Michael, in Massachusetts
"Brandon completed my request very efficiently."
- Trisha, in Minnesota
"Did exactly what was requested in a timely manner."
- Matthew, in Massachusetts
"Thank for all your help!!!!"
- IT, in Massachusetts
"Thank you so much Jesus!"
- Building, in Idaho
"Thank you, so much!"
- Antonio, in Massachusetts
"Thank you so much for the help today and all the help from you and your team that you have provided. We greatly appreciate everything you have done for us."
- Seth, in New York
"Sarah is always so helpful! Even when I forget to put something in the request and she has to go back and fix something else for me, she is so patient with me! Thank you guys for all you do for us! :-)"
- Mindy, in Alabama
"Taylor is very helpful and takes time to explain the full results and corrections made to help with every issue I have discussed with him."
- Finance, in California
"Solved issue and responded quickly"
- Joel, in Pennsylvania
"Easy communication. Quick response time. Thank you!"
- Nikki, in Missouri
"Kristian was very helpful on assisting with the request. He was fast, accurate, and very detailed."
- Albert, in California
"It works now :) Thanks Reese & Nestor."
- Nancy, in Minnesota
"You made my workday a little easier. Thank you Bryan!"
- Donna, in Pennsylvania
"Brandon was very efficient with my request"
- Trisha, in Minnesota
"Thank you for the prompt response."
- Gregory, in Georgia
"Brandy was awesome. She reminded me we already have this permit type."
- Trisha, in Minnesota
"Thank you for your prompt response. I will reach out if there are any issues with the inspection template."
- Leslie, in Missouri
"Brandon swooped in like an electronic Batman to save me"
- Michael, in Ohio
"Very responsive and helpful."
- Kyle, in Minnesota
"thanks for your help."
- Christine, in Ohio
"Report looks great, thank you Reese!"
- Joshua, in Arizona
"KJ was very helpful!!"
- Brittney, in California
"Summer did a great job getting all my reports fixed. She was patient and did a great job as we worked through all the issues with the reports."
- Juli, in Kansas
"Jesus completed my request very efficiently."
- Trisha, in Minnesota
"Nestor is always super helpful and does a great job."
- Sydney, in Iowa
"Summer has helped me every time with friendliness that is hard to find in the customer service industry. Much appreciated!!"
- Patti, in Florida
"Bryan is always super helpful and solved my issue quickly"
- Brittney, in California
"Summer handled this in a quick response."
- Teresa, in Georgia
"Taylor completed my request very quickly."
- Trisha, in Minnesota
"Hi Bryan, Thank you very much for helping the customer. Very much appreciated. Have a great day!"
- Paddy, in Florida
"Brandon fixed the issue and double checked that future permits would be calculated correctly. I truly appreciate his good work and efficiency!"
- Debbie, in Minnesota
"Brandon was quickly able to respond to my request and resolve the issue! Thank you for your help!"
- Nancy, in Kansas
"Very polite and helpful even though I had a what you call "dumb question" in my opinion. :)"
- Jolene, in Minnesota
"nestor handled my report request in speedy time and accuracy."
- Allan, in Ohio
"Great Customer service as always."
- Patsy, in Alabama
"Good job & fast!"
- Richard A., in Missouri
"Great job done quickly!"
- Richard A., in Missouri
"Brandy completed my request quickly."
- Trisha, in Minnesota
"Again, fast report creation. keep up the good work!"
- Roger, in Iowa
"Great Job!"
- Kyle, in Minnesota
"Taylor did exactly what I needed and very quickly. It is so nice when people are nice!"
- Isabelle, in California
"thank you - making me the default person is fine for now."
- Christine, in Ohio
"Only took 6 minutes from request to completion!!"
- David, in Iowa
"Brandy completed my request very efficiently."
- Trisha, in Minnesota
"thank you - we will let you know how it works with the next sign permit application that comes in on the portal."
- Christine, in Ohio
"Brandon was very helpful in resolving this issue."
- Lanae, in Georgia
"Brandon is great to work with!!"
- Cynthia, in South Carolina
"Always a pleasure to work with."
- Donna, in Massachusetts
"Perfect Job and fast! Thanks"
- Richard A., in Missouri
"Thanks so much!"
- Terri, in Maryland
"Very quick and proficient. Great service!"
- Tiffany, in Alabama
"Super fast response, and Brandon caught a typo I made in an email address. Thank you!"
- Michael, in Massachusetts
"Brandy, Thank you for your quick action. Ben"
- Ben, in Georgia
"Perfect fix! ...and quick."
- Terri, in Maryland
"Great job as always!"
- Ben, in Georgia
"Daniel was fast and efficient in resolving my issue"
- Dexter, in Ohio
"Citizenserve is very responsive and timely."
- Rosalind, in California
"Thank you for the quick response."
- Patsy, in Alabama
"Daniel helped me with a complex issue, and although it took a few communications back and forth (as I expected), he was able to fix everything as requested. Thank you!"
- Michael, in Massachusetts
"Lisa did a wonderful job and she's incredibly diligent in her craft. 10/10"
- Eryk, in Illinois
"Thanks for your quick response."
- Deborah, in Florida
"Brandy is wonderful to work with - she's fast and efficient and so dang pleasant! :)"
- Debbie, in Minnesota
"Thank you for the quick response for our customer."
- Patsy, in Alabama
"Brandon, Summer, and the rest of the tech team at CitizenServe are great. They work on my tickets almost as soon as I post one. They can decipher my non-tech language into what I need. And they are so friendly and kind. Thanks!"
- Lynn, in Ohio
"Great! Thank you"
- Latoya, in Ohio
"Thank you!"
- Michael, in Massachusetts
"Great job!! Thank-you--"
- Deborah, in Florida
"Thanks"
- Daniel, in Arizona
"We very much appreciate your continued work on this, it is extremely helpful."
- Nancy, in Massachusetts
"Thanks so much! Appreciate your assistance./Stacey"
- Stacey, in Florida
"The report is working great. Thank you."
- Rachelle, in Idaho
"AWESOME"
- Adrienne, in Ohio
"Thank you Taylor for your quick reply and remedy."
- Ginny, in Illinois
"Thank you for correcting this."
- Patsy, in Alabama
"Nestor completed my service ticket in a timely manner. He found the issue and worked on my report until it was exactly what I needed. Sharon"
- Sharon, in South Carolina
"Nestor was very attentive to my request. It was very much appreciated."
- Scott, in Illinois
"Thanks for letting me know, we are now contacting ETS about this issue"
- Amy, in Missouri
"Great service and knowledge. Thank you Reese!"
- Lisa, in Colorado
"Excellent Quick service!"
- Cindy, in Missouri
"Nestor, is awesome, always helps me to understand what I'm trying to say when I have a problem and can't quite explain but we figure it out and his response time is awesome as well."
- Adrienne, in Ohio
"Kristian was timely and efficient in his response!"
- Ryan, in Massachusetts
"Quick response as always - thank you!"
- Holly, in Florida
"Reese did great! Knows his stuff. Relly quick too."
- Paul, in California
"Lisa was very helpful. Appreciate the quick response and resolution!"
- Amanda, in Iowa
"Brandy is always amazing. Thank you!"
- Caitlyn, in Florida
"Fast and Prompt changes to my Report. I had this report built from scratch yesterday, then while using today need a basic edit. Both Lisa today and Daniel yesterday have been awesome! This is excellent service."
- Roger, in Iowa
"I have had the pleasure of working with Brandy a few times now and she has been very helpful. Greatly to have her help each time."
- Phyllis, in Florida
"Very fast response time and got the work done very quickly too."
- Eryk, in Illinois
"Amazing customer service makes Citizenserve's Platform standout amongst competitors. I appreciate the speed in which Lisa addressed and closed out my request. Thank you!"
- John, in New York
"Thorough explanation of how the process would work."
- Eryk, in Illinois
"Brandy responded quickly to my ticket and fixed it immediately."
- Lanae, in Georgia
"Suumer did an awesome job helping me retrieve some vital information on a file and stuck through the entire process until everything was fixed. She is always patient and kind and her support is wonderful!"
- Nancy, in Kansas
"Very good report and fast. Needed this new report for a city council meeting. It was faster than me learning how to do Subtotals in excel !!! GOOD JOB Daniel!"
- Roger, in Iowa
"Hi Brandon, Thank you for your help again."
- Paddy, in Florida
"Taylor created not just 1 - but 4 custom single item metrics for me! Thanks so much!"
- Mindy, in Alabama
"Summer and the rest of the crew have always given SUPERB service."
- Sally, in Alabama
"Hi Lucas, Many Many Thanks for all your help. You make it very easy for the finance department to do their job. Best Regards, Paddy"
- Paddy, in Florida
"Thanks again!"
- John, in Missouri
"Taylor was very helpful and was able to complete the changes exactly as we requested after researching how Baldwin County did it."
- Eden, in Alabama
"Quick and fast. Done right the first time!"
- Roger, in Iowa
"Brandy is a rock star...she always takes care of my issues and she's so kind about it! Lovely to deal with every time I call :-)"
- Lisa, in Massachusetts
"Thanks Summer!"
- John, in Missouri
"Always does a great job!"
- Donna, in Massachusetts
"Although my request was not urgent, I was in the middle of using the information that formed the basis of my request, and Lucas responded extremely quickly and resolved my issue so effectively I did not have to abandon the task. Thank you!"
- Michael, in Massachusetts
"Summer was prompt and very informative!"
- Michelle, in Florida
"Thank you for your help (Thumbs Up)"
- Twila, in Ohio
"Quick response and helped me figure out a resolution to the issue. Thank you!"
- Michael, in Massachusetts
"Kristian followed the instructions on how I needed things and implemented them exactly when I needed them. He is an great asset to your company."
- Sharon, in South Carolina
"Awesome, thank you."
- Steven, in Idaho
"Brandon was very responsive and addressed all my concerns in a timely manner!"
- Michelle, in Florida
"Very quick to respond and efficient!"
- Tiffany, in Alabama
"Thanks again for the fast fix!"
- Terri, in Maryland
"Lisa always does a wonderful job investigating problems and providing clear, concise answers and this was no exception. I appreciate her good communication skills and timeliness."
- Nancy, in Kansas
"i did not mean to submit the thumbs down"
- Vicky, in Massachusetts
"As always, Daniel is great to work with. Full explanation and options on how to move forward. Great customer service."
- Izzy, in Illinois
"Thank you for your help. Problem seems to be resolve."
- Elliot, in Massachusetts
"Great service. Very quick turnaround"
- Steve, in Florida
"Kristian is always so helpful and very fast at completing requests."
- Monica, in Utah
"sorry for late response thank you very much"
- Roderick, in California
"fast to to the point - good job"
- Roger, in Iowa
"Taylor did a great job"
- Eryk, in Illinois
"Very quick response. Thank you!"
- Amanda, in Iowa
"Awesome as usual."
- Terri, in Maryland
"Outstanding service!! I very much a appreciate the call from Brandy to help me learn about this new tool you have created. (Combining contacts) It will certainly help us with renewals going forward"
- Amy, in Missouri
"Appreciate the time Summer put in to get the new applications up and running!"
- Sandra, in Georgia
"Thank you Brandy!"
- Mary, in Kansas
"Created the exact custom report I was asking for in a very timely manner. Very happy with the quality of work."
- Matthew, in Massachusetts
"Summer is always super helpful"
- Matthew, in Massachusetts
"Summer took time with me on a teams meeting to see exactly what the problem was and resolved it on the meeting."
- Jason, in Georgia
"Lightning fast and always so thorough!"
- Amy, in Florida
"Awesome response and follow up Summer!"
- Paula, in Arizona
"Taylor did great, he did it quickly too, a great bonus!!!!"
- Martin, in Idaho
"Epic!"
- Steven, in Idaho
"Very helpful and completed tasks in a timely manner"
- Joel, in Pennsylvania
"She did great, I am quite pleased with the report that was created. It will help us a lot!"
- Isabelle, in California
"Kristian completed what I asked of him in a timely fashion."
- Joel, in Pennsylvania
"I no sooner hit enter the issue was taken care of thanks for the quick service"
- Michael, in Massachusetts
"Thank you Reese!"
- Joshua, in Arizona
"Thank you very much!!!"
- Carmen, in Massachusetts
"Thank you Brandy!"
- Barbara, in Missouri
"Sorry, I was out sick. The new section works well. Thanks."
- Ardele, in Washington
"Lucas did a great job testing and handling a new feature we implemented to our licenses. Great work!"
- Eryk, in Illinois
"Summer quickly helped me resolve this issue, thank you!"
- Michael, in Massachusetts
"Very prompt! Thank you for the assistance."
- Kyle, in Minnesota
"Brandy completed this ticket quickly and efficiently! Thank you!"
- Lanae, in Georgia
"Quick response. Great explanation!"
- Donna, in Massachusetts
"Perfect, she made the changes i needed and in a timely manner and with great patience."
- Stacey, in Arizona
"Quick fix. Thanks."
- Terri, in Maryland
"Always very helpful!"
- Ryan, in New York
"Always quick and thorough."
- Amy, in Florida
"WORKING WITH SUMMER HAS BEEN GREAT, SHE HAS HELP & RESOLVING OUR CONCERNS. WE GREATLY APPRECIATE HER PROFESSIONALISM, KNOWLEDGE, & ASSISTANCE. THANK YOU, SUMMER, FOR ALL YOUR GREAT WORK!!!!"
- Gladys, in Florida
"Great work"
- Michele, in South Carolina
"As always, Taylor was quick to respond and resolve my request. Thank you!"
- Michael, in Massachusetts
"Thanks to Taylor for getting this report together so quickly. It is immensely helpful!"
- Denise, in California
"Thank you for helping with this - I feel these tools will be incredibly useful going forward!"
- Eden, in Alabama
"Thank you for your quick response."
- Brenda, in Missouri
"I appreciate the quick response and he did a great job!"
- Amy, in Missouri
"Amazingly FAST and done to perfection! THANK YOU!!!"
- Debbie, in Minnesota
"Brandon handled my request very efficiently."
- Trisha, in Minnesota
"Very quick and helpful."
- Gina, in Alabama
"Bryan was fast and responsive."
- Finance, in California
"I always appreciate how quick you all are to answer! It's so wonderful!"
- Jolene, in Minnesota
"Summer shines bright again! Much appreciated."
- Steven, in Idaho
"Always a thumbs up when dealing with Summer. She understands the request, assesses the issue and solves the problem."
- Planning, in California
"Kristian really did assist me with getting what was needed in order to access Citizen Serve correctly. I appreciate the patience that was given in helping me. Thank you."
- Tracey, in California
"Very helpful !!!"
- Donna, in Massachusetts
"Hi Lucas, Thank you again for your time and help. Very much appreciated."
- Paddy, in Florida
"Brian, will you please contact me asap. I'm having another login issue. Thank you."
- Anthony, in Massachusetts
"thank you."
- Christine, in Ohio
"Summer is always kind, responsive and works to resolve all support tickets. If I could choose her as my permanent point of contact, I would!"
- MF, in North Carolina
"Summer fixed our issue quickly and efficiently!"
- Jamie, in Alabama
"Hi Summer, Thank you for your help. I'm always happy with you and the rest of your team. Great Job!!"
- Paddy, in Florida
"thank you - for the quick response."
- Christine, in Ohio
"Hi Summer, Thank you for letting me know. I was able to add the review."
- Paddy, in Florida
"Brandy was very prompt in resolving our issue and the timeliness was greatly appreciated!!"
- Dana, in South Carolina
"Summer was awesome in figuring out why the applicant couldn't get into CS and his application."
- Trisha, in Minnesota
"He was very kind and patient with me."
- Cheryl, in Colorado
"Very helpful, responded in a timely manner, all issues were solved"
- Joel, in Pennsylvania
"Thank you for the prompt diagnosis and correction of the problem!"
- Mindy, in Alabama
"Great and fast customer service!"
- Kendra, in Arizona
"Thank you again!"
- Ruth, in Florida
"Prompt attention to what we needed. Thank you!"
- Michele, in South Carolina
"Awesome... just awesome."
- Steven, in Idaho
"Exceptional, that's just what it is.."
- Steven, in Idaho
"thank you."
- Christine, in Ohio
"Taylor did a great job and was very speedy. Thanks"
- Eryk, in Illinois
"Brandy responded quickly and effectively to this request for a form update, and it has already been successfully used for its designed purpose by an applicant! Thank you!"
- Michael, in Massachusetts
"I am most appreciative of Brandy fixing the problem I had with the email template to send emails. I would not have been able to correctly send these emails with out her asssistance and by making the "whole route" email template ACTIVE again, she remedied the problem. Thanks again, Brandy!!"
- Mariza, in Missouri
"Daniel did exactly as I asked & did it really quickly, then he repeated the changes onto a second report for me. Very pleased with his help!"
- Eden, in Alabama
"Thanks for doing both CO's"
- MetroWest, in Minnesota
"Awesome job. Completed in lightning speed."
- Maryjoy, in Pennsylvania
"Brandon was very helpful with my request."
- Trisha, in Minnesota
"Super quick responce and correction time! Thank you Summer!"
- Shelby, in Idaho
"Ryan did a great job explaining what happened and he was very quick to respond."
- Eryk, in Illinois
"If your company has an "above & beyond" award, then Sarah really deserves it on this one. She was beyond fantastic to work with as I entered my first license renewal season in the Citizenserve program. Many things came up that needed to be changed, fixed or added. She was patient and answered all my questions and solved all the problems. Thank you just isn't enough to say to her."
- Barbara, in Missouri
"Brandy has helped me on more than one occasion and is always so kind and helpful. She shows great grace when I have issue that are a Nancy problem, not a Citizenserve problem. THANK YOU!!!"
- Nancy, in Kansas
"Thank you! Perfect!"
- Mary, in Kansas
"Great job! I appreciate the quick response"
- Amy, in Missouri
"Summer is super fast and efficient - very much appreciated!!"
- Debbie, in Minnesota
"thank you"
- Christine, in Ohio
"My request was handled very quickly and efficiently. Great work , as always!"
- Brittney, in South Dakota
"Brandy made my change requested very quickly."
- Trisha, in Minnesota
"Wow! Great job Brandy. I wish everyone was that efficient and timely. Thank you."
- Steve, in Massachusetts
"Good Job!"
- Jeffrey, in California
"Nestor was very helpful today. thank you so much"
- Julie, in Missouri
"Great job is solving our issue and noticing the duplicate request."
- Terri, in Maryland
"Summer was very helpful in explaining how to go about fixing an issue I was having"
- Matthew, in Massachusetts
"Brandy is always helpful!"
- Jean, in Minnesota
"Quick response."
- Ben, in Georgia
"Great Job"
- Paul, in California
"Summer was fast, quick and accurate response! Thank you Summer"
- Patricia, in Arizona
"Bryan completed my request very quickly."
- Trisha, in Minnesota
"Great turn around time. Very Helpful"
- Kyle, in Minnesota
"This is the second permit letter that Brandy has helped turn a document that wasn't all that professional looking into a really professional looking document that we can be proud of. She is a great asset and I'm really happy that she was assigned to help with these documents."
- Irene, in Arizona
"KJ did an awesome job with all the details, back and forth with changes and revisions on this large request."
- Trisha, in Minnesota
"Summer was very quick and addressed my request properly"
- Brittney, in California
"Summer as always was helpful and very fast!!"
- Amanda, in Georgia
"Kristian was very helpful. He responded online very quickly to my urgent request for assistance. He even took the time to call which helped me to resolve my issue more quickly and efficiently. I greatly appreciated the professionalism and timely responses."
- Pamela, in Arizona
"Brandon fixed my issue very quickly."
- Trisha, in Minnesota
"I have a permit letter that I have been working on to make it look better and more readable. Brandy took my changes and added her own ideas that were absolutely fantastic. We now have a very professional looking letter. Brandy was an awesome help and I will be delighted to have her working on any future changes/new projects."
- Irene, in Arizona
"Lucas always does a great job communicating and problem solving in a timely manner and today was no exception! Thank you kindly."
- Nancy, in Kansas
"Thanks Reese!"
- Jody, in Arizona
"Super fast and exactly what I asked for."
- Brad, in Alabama
"Great work and fast turnaround. Thank you,"
- Ryan, in Iowa
"Active Boiler Installers needs a little more work. The elevator one does not appear to be working now. This is where the public goes for information."
- Ben, in Georgia
"Lisa made the changes on the inspection *exactly* how I needed it done - perfect!! Very much appreciated."
- Debbie, in Minnesota
"KJ completed my request very efficiently."
- Trisha, in Minnesota
"Reese, when I got in this morning, I saw that it was still on my system. So Here is the Thank you again for fixing the License Receipt template. Signing off."
- Joe, in Illinois
"Nice job fixing that receipt. Thank again."
- Joe, in Illinois
"Thank you for a quick response."
- Patsy, in Alabama
"Summer did great! Responded quickly and went the extra mile making things look clean. Very happy."
- Isabelle, in California
"He did exactly what I asked & was quite quick. Very helpful."
- Eden, in Alabama
"Fast with ease of understanding. Thanks"
- Kimberly, in Florida
"Thank you Brandy for your hard work on getting the city's new letterhead design on our form letters!"
- Bryan, in Kansas
"Lisa did a wonderful job creating this report for us. She had to recreate it as it was not correct the first time, and she did it very fast and very accurate. I am always very pleased with the work she does. 5/5 stars. Thanks Lisa"
- Eryk, in Illinois
"thank you."
- Christine, in Ohio
"Brandy completely my request very quickly."
- Trisha, in Minnesota
"Great service!"
- Pascual, in Massachusetts
"Brandon responded to my request immediately and since I process the Business Licenses, this task was time sensitive. I appreciate all of the support staff because they all respond in a timely manner!!! Everyone does a great job! Thank you."
- Marian, in California
"Thanks to Kristian for his patience in my support request. I had to make several changes and he accomplished them very quickly."
- Kent, in South Carolina
"Helpful and fast, as always! Thanks Summer!"
- Sydney, in Iowa
"Bryan was extremely helpful and took care of my issue in a timely manner."
- Monica, in Utah
"Quick and responsive. Thank you!"
- Kyle, in Minnesota
"Nestor was responsive, and when something didn't work, he kept working on our request until it was all corrected."
- Izzy, in Illinois
"Appreciate you looking into this"
- Amy, in Missouri
"Super polite, helpful, and had the request completed very quickly!"
- Sydney, in Iowa
"I appreciate the quick response to this request as we just opened the renewal portal and realized not everything had been updated."
- Amy, in Missouri
"Bryan was great and very fast as usual for the Citizen serve team! thank you"
- Amanda, in Georgia
"Brandy did a great job with my request!"
- Trisha, in Minnesota
"Brandon handled my request very efficiently."
- Trisha, in Minnesota
"Kristian did a great job with my request."
- Trisha, in Minnesota
"Very helpful with a priority report creation request."
- Matthew, in Massachusetts
"Brandy was very efficient with my request."
- Trisha, in Minnesota
"Quick response"
- Amy, in Missouri
"Super Helpful!!"
- Bailey, in Alabama
"Daniel is always efficient and great to work with!"
- Jean, in Minnesota
"Great tech support! Super fast response. Thank you!!"
- Brad, in Alabama
"Kristian went above and beyond on helping me with this ticket. Resolved the issue and everything is back on track! Thanks Kristian!! :)"
- Debbie, in Minnesota
"Brandon completed my request quickly."
- Trisha, in Minnesota
"Hi Brandon, Thank you for your time and hard work very much appreciated. Always great to work with you. Many thanks, Paddy"
- Paddy, in Florida
"Thank you Brandon! Things are working and moving faster."
- Mary, in Kansas
"Summer was very helpful and took care of my request quickly. Great customer service!"
- Sarah, in Pennsylvania
"Brandy did a great job on a longer-term project. Looks good so far, thank you!"
- Michael, in Massachusetts
"Quick response, helpful explanation, thank you!"
- Michael, in Massachusetts
"As always, Summer was a huge help."
- Michele, in South Carolina
"Summer completed my request very efficiently."
- Trisha, in Minnesota
"Brandy, this "fix" goes above and beyond anything I was looking for! I truly appreciate your assistance! I will be alerting the other staff of this new tool. Thank you for the clever response, as well as the extremely fast turnaround (CitizenServe is fast all the time, it blows my mind!) :)"
- Cindy, in Alaska
"Summer was super responsive and successfully resolved my request. Thank you!"
- Michael, in Massachusetts
"Thank you for the consistently amazing customer support!"
- Judy, in California
"Daniel was awesome! He created my report exactly as I needed it and he even took the time to explain to me how the report worked in case I need to make updates to it in the future. Thanks so much for all your help! :-)"
- Mindy, in Alabama
"Taylor was awesome helping me figure out why/how something was working, where and helping me decide to keep it active or not."
- Trisha, in Minnesota
"Brandon is always very helpful!!"
- Layla, in Alabama
"super helpful"
- Alison, in Florida
"Fantastic! Sarah helped me out a ton - the project will save time for other pursuits. Thank you!"
- Mary, in Kansas
"Thanks for the research on the Authorize.net change."
- Joe, in Illinois
"Accurate and prompt!! Thanks as always...."
- Roger, in Iowa
"Always fast and efficient in helping me with my questions. Thank you!"
- Carol, in Alabama
"A real wizard! Thank you for the quick response."
- Amy, in Florida
"Great Customer Service. Addressed all my concerns efficiently and showed great knowledge by understanding what I was asking for assistance in achieving, very impressed."
- Kyle, in Minnesota
"Summer went above and beyond to help me out on this ticket. I truly appreciate her good work and expertise. :)"
- Debbie, in Minnesota
"thank you Taylor :)"
- Emi, in California
"Brandon completed my request very quickly."
- Trisha, in Minnesota
"Thank you Taylor!"
- Lisa, in Colorado
"thanks!"
- Kim, in Georgia
"KJ called to offer a quick solution to get us back up and running yesterday. Our whole team appreciated it!"
- Megan, in Texas
"She responded to my request quickly!"
- Kae, in Colorado
"As always, Summer provided fast efficient service. Thank you."
- Michele, in South Carolina
"Thank you for the fast response and for fixing the issue."
- Michelle, in Illinois
"Hi Summer, Thank you for your time and help as always, I very much appreciate you. Regards Paddy."
- Paddy, in Florida
"Kristian started on this request but Nestor soon took over. Nestor deserves 10 gold stars for this one!!! He was so patient with me going back and forth tweaking and re-tweaking the email template. I really appreciate all his help! :-)"
- Mindy, in Alabama
"In my experience, this person epitomizes excellent customer service. Thank you Syama!"
- Judy, in California
"She did great and fast!"
- Elizabeth, in Arkansas
"Thank you for your help!"
- Paddy, in Florida
"Very quick to respond and an absolute pleasure when I see his name because I know he will take care of my issue right away."
- Patti, in Florida
"Responsive to concerns and quick remedy. Thank you."
- Charlie, in Alaska
"Really needed a quick turnaround on this and Nestor delivered, thank you!"
- Michael, in Massachusetts
"Super helpful and fixed the problem I caused exactly as I requested it promptly. Even called to explain how it was going to be fixed, which I appreciated."
- Matthew, in Massachusetts
"Always cheery always pleasant to work/ communicate with."
- Haily, in The Bahamas
"Summer handled my request very efficiently."
- Trisha, in Minnesota
"Thanks for your help!"
- Amy, in Missouri
"Quick response!! Perfection first time out!!"
- Donna, in Massachusetts
"Summer did a great job of adding the items I needed in this request."
- Trisha, in Minnesota
"Brandon was very quick with my issue."
- Trisha, in Minnesota
"Thank you for time and help with update. Have a great day.."
- Paddy, in Florida
"Thank you Taylor! Your customer service skills are top-notch, always making every interaction smooth and enjoyable. Your commitment to going the extra mile is very appreciated! Thank you!"
- Judy, in California
"I appreciate the quick response regarding this support ticket."
- Garrick, in Arizona
"Thanks for the help"
- Roger, in Iowa
"Handled VERY quickly and Kristian double checked before changes were made. Thank you again!"
- Isabelle, in California
"Thanks Brandy!"
- Eric, in Arizona
"Thank you so much for always the quick results."
- Patsy, in Alabama
"Timely, friendly and thorough!"
- Patrick, in Iowa
"Thank you for your very prompt response to my request!"
- Judy, in California
"Thank you so much for the quick response in solving the problem."
- Patsy, in Alabama
"Quick and so helpful!!"
- Bailey, in Alabama
"Brandon did a great job resolving my request in a timely manner. Thank you!"
- Nancy, in Kansas
"Brandon fixed my issue quickly."
- Trisha, in Minnesota
"Brandon fixed my issue quickly."
- Trisha, in Minnesota
"The response said my request was completed; however, I do not see the link I requested. I requested at way to close the permit when I do the final inspection without changing screens. Please call me to discuss. "
- Leo, in Illinois
"very prompt and polite responses."
- Lisa, in Colorado
"Sarah had our request completed within a matter of minutes! Very nice and professional. Thank you!"
- Jamie, in Alabama
"Summer was very prompt with responses. She was very helpful and very professional. Thank you."
- Gregory, in Georgia
"Great job!!!"
- Charlie, in Georgia
"Brandy did a wonderful job and got the work complete."
- Eryk, in Illinois
"Reese was very helpful. He quickly modified the report I needed. Thank you!"
- Wanda, in New York
"fast and thorough"
- Katie, in Minnesota
"Summer always does a great job handling my support requests. Thank you Summer!"
- Planning, in California
"Brandy's willingness to always go above and beyond (setting up a Teams meeting so we can share screens for maximum project clarity) and follow through is always so helpful and appreciated."
- Amy, in Florida
"Summer was fantastic, as always!"
- Sydney, in Iowa
"thanks Reese"
- Cynthia, in South Carolina
"thanks to Reese and Nestor!!"
- Cynthia, in South Carolina
"Lisa's guidance was so helpful in assisting us in an effort to effectively and efficiently address an ongoing issue on our end to provide better service to our stakeholders. Thank you for the guidance, Lisa, and I look forward to implementing this new procdeure."
- Amy, in Florida
"Thank you Reese for meeting with us to discuss the needed modifications to our process. Your ability to understand all of our criteria and required changes is appreciated. Thank you."
- Judy, in California
"Summer did a fantastic job helping out today. My questions were answered in a timely manner and I am very pleased with the result. Thank you for such a great support network."
- Seth, in New York
"Bryan is always very helpful! Thank you Bryan!! :)"
- Michelle, in Ohio
"Kristian was very prompt in starting and completing my request. He was kind and very professional. He did a great job!"
- Monica, in Utah
"Very quick response and set up a report exactly how we needed it!"
- Amanda, in Missouri
"Summer confirmed a solution. Thank you!"
- Mary, in Kansas
"Bryan was efficient and quick with a positive approach. Thank you!"
- Brittney, in South Dakota
"Thanks for the help"
- Jeff, in Iowa
"Brandy is the best! She's always friendly and helpful."
- Megan, in Texas
"Once again I am extremely grateful for Taylor's help and the quick turnaround, as I needed to issue a license quickly for a restaurant owner so they could continue their relationship with a beverage vendor. Thank you so much!"
- Michael, in Massachusetts
"Thank you for the help!! Nice job!! Have a good day!! !!!!!!"
- Joe, in Illinois
"Prompt attention to the request. Summer did wonderful. Thank you!"
- Michele, in South Carolina
"thank you for the super fast response!"
- Chad, in Idaho
"She was efficient and friendly! Just what anyone would want."
- Shirley, in Florida
"This isn't the first time Brandy has helped me. She always goes above and beyond and makes sure all my needs/wants/requests are met! Thumbs up for sure! :)"
- Paige, in Ohio
"April 19, 2024 To Whom This May Concern, I am writing to express my sincere appreciation for the exceptional service provided by Brandy at your establishment. It is with great pleasure that I share my experience with Brandy, who consistently goes above and beyond in her role. Brandy’s efficiency is truly commendable. Not only is she fast in her work, but her accuracy is unparalleled. Every time I have interacted with her, sha has demonstrated a remarkable ability to understand my requests promptly and deliver results that exceed my expectations. Her dedication to ensuring customer satisfaction is evident in every interaction I’ve had with her. Beyond her professional competence, Brandy’s kindness shines through in all her interactions. It’s refreshing to encounter someone who not only excels in their duties but also genuinely cares about the people they serve. Brandy is a true asset to your team; I believe she exemplifies the values of excellent service and professionalism that Citizenserve strives to uphold. Please extend my heartfelt gratitude to Brandy for her consistently providing outstanding service, I look forward to continuing to benefit from her exemplary assistance in the future. Thank you, Diana "
- Diana, in Ohio
"Lisa handled my request very efficiently."
- Trisha, in Minnesota
"Brandon is always great getting what we need done!!"
- Cynthia, in South Carolina
"Daniel is great! Very responsive and takes immediate action to address any issues."
- Izzy, in Illinois
"Brandy did fantastic! She understood what we needed and had it done within minutes. Great work. Thank you."
- Michele, in South Carolina
"Daniel is always polite and quick to help. He does a great job on support!"
- Megan, in Texas
"Thank you very much for resolving this issue so quickly."
- Patsy, in Alabama
"Thank you Sarah."
- Mary, in Kansas
"Ryan is quick and thorough in his responses to my cries for help."
- Amy, in Florida
"Quick and responsive, thank you!"
- Michael, in Massachusetts
"Bryan did a wonderful job, and was responsive with the edits we wanted created."
- Eryk, in Illinois
"The interactions I have had with Bryan have been wonderful! Very quick to resolve issues and provide valuable feedback."
- Dolores, in New York
"quick and good"
- Roger, in Iowa
"Quick turn around, and made adjustments as requested"
- Jeff, in Iowa
"Thank you for taking care of this request so quickly!"
- Judy, in California
"Lisa's Customer Service is amazing! So quick and she easily understands my unique requests!"
- Judy, in California
"Thank you for taking care of this request so quickly!"
- Judy, in California
"I always appreciate the prompt attention to requests."
- Tammy, in Utah
"Brandy thank you for you all help and always willing to help. You're amazing............. Best Regards Paddy"
- Paddy, in Florida
"She recognized the issue and forwarded it the appropriate staff."
- Joe, in Illinois
"Thank you for the quick fix."
- EH&S-SFM Compliance, in Florida
"Always receptive to our questions and finding solutions THANK YOU TO THE TEAM"
- Frances, in Arizona
"Summers response time and action taken was quick and accurate. Thank you Summer!!"
- Planning, in California
"Great job!"
- Ben, in Georgia
"Great job!"
- Ben, in Georgia
"Summer is always quick and thorough in her response to and handling of requests."
- Amy, in Florida
"Thanks Bryan, for tackling a challenging one. Greatly appreciated!"
- Barbara, in Missouri
"Kristian acted promptly on my request. Thanks to him for doing a great job."
- Tess, in Arizona
"Awesome, thank you so much."
- Patsy, in Alabama
"Brand was great a dumbing something down for me to understand...without making me feel stupid."
- Terri, in Maryland
"quick efficient service thanks"
- Amanda, in Georgia
"Thank you Summer! Have a good day."
- Cristi, in New York
"Super quick & did exactly what we wanted. Great job!"
- Eden, in Alabama
"Brandon fixed the trouble ticket issue and went above and beyond to fix any future issues by correcting the fee setup on roofing permits. Thanks Brandon - his good work and expertise are very much appreciated!"
- Debbie, in Minnesota
"Thank you so much for the quick response."
- Patsy, in Alabama
"Summer fixed the problem. Thank you."
- Mary, in Kansas
"This issue was immediately addressed and will be helpful for our department. Thank you"
- Robert, in Florida
"Speedy response time and great communication"
- Eryk, in Illinois
"Great and immediate!"
- Terri, in Maryland
"thank you for the quick response./cdr"
- Christine, in Ohio
"Daniel worked with me through several messages back and forth and found options to meet our report needs! Thank you!"
- Mindy, in Alabama
"I did NOT mean to hit the did bad, you did great and did it so fast! Thank you!"
- Isabelle, in California
"Daniel did a wonderful job and his response time is very quick. It was a pleasure working with him on this request."
- Eryk, in Illinois
"thank you for the quick response. Letter looks great."
- Dora, in Arizona
"Whenever Brandy is working on a ticket that I put in with Citizenserve' s support I know that she will listen to what I am asking. I believe she is a great asset to Citizenserve's team. Not only does she listen to what is being asked but she is quick to get the matter taken care of."
- Stephanie, in California
"Brandy always gives the best customer service, hands down!"
- Michelle, in California
"Brandy always works through our issues quickly and makes sure that we are satisfied with the results before closing requests."
- Cynthia, in Ohio
"I really appreciate supports fast responses times! It really makes things smoother all around. Thank you for all your hard work."
- Jolene, in Minnesota
"Brandon was very efficient with my request."
- Trisha, in Minnesota
"Hi Brandon, Thank you for your time and hard work."
- Paddy, in Florida
"Thank you for help"
- Paddy, in Florida
"Ryan worked with me to complete this task. I had to work with our staff to decide how we wanted to proceed, and Ryan was able to keep the ticket open for me until I had that information. Once I contacted him again, he was able to add the item we needed."
- Izzy, in Illinois
"I was unable to help and passed my level of expertise, Brandon stated he would reach out to help the customer. BIG HELP!!!!!!!! Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!"
- Kim, in Georgia
"Brandy is amazing! Always so helpful whenever we need help with anything. She makes sure she understands the need and requests and then she executes perfectly. We are so grateful."
- Luly, in Florida
"I am completely satisfied with the way our needs are met in a timely manner. The understanding of what I am asking and trying to get fixed is given full attention with 100% satisfaction. THANK YOU TO ALL OF THE TECH SUPPORT WE REACH OUT TO! Frances Marinez"
- Frances, in Arizona
"He was quick to get to my request."
- Brenda, in Utah
"Super-fast response! Thank you!"
- Mark, in Arizona
"Kristian was very efficient with adding my fees."
- Trisha, in Minnesota
"Lucas navigated my request patiently, professionally and in a timely manner."
- Ginny, in Illinois
"Taylor navigated my request patiently, professionally and in a timely manner."
- Ginny, in Illinois
"Nestor navigated my request patiently, professionally and in a timely manner."
- Ginny, in Illinois
"Thanks"
- Kim, in Georgia
"Bryan responded quickly and offered to call someone who was having trouble with the portal. I appreciate his help."
- Jenn, in Iowa
"Summer always handles our requests in a super timely manner and the changes she makes are exactly what we are looking for! Summer rocks!"
- Jenn, in Iowa
"Thank you for your help."
- Patsy, in Alabama
"Summer was very quick in addressing the department's request. Always professional and a pleasure to work with."
- Colleen, in Massachusetts
"Very quick response and addressed the issue right away! Thank you."
- Laura, in Ohio
"Thank you for completing this so quickly."
- Patsy, in Alabama
"Lisa did a great job creating this invoice for me with lots of pieces to it."
- Trisha, in Minnesota
"Extremely kind and gracious. Summer was responsive and got the job done."
- Eryk, in Illinois
"Thank you, this is a huge help!"
- Michael, in Massachusetts
"Very fast response on this ticket. Thank you very much!"
- Megan, in Texas
"Thank You."
- Rick, in Florida
"Summer is always helpful and responsive, thank you!"
- Michael, in Massachusetts
"Thank you for the fast customer service to an urgent matter!"
- Stephanie, in California
"Hi Brandon, thank you for working with me to get the new subtype set up. I really do appreciate you and your time. Thank you for your hard work."
- Paddy, in Florida
"Fast response, provided clear instructions for how to handle this in the future. Thank you!"
- Michael, in Massachusetts
"Thank you for time and help as always. Have a great day!"
- Paddy, in Florida
"Quick response, got the document replaced perfectly, thank you!"
- Michael, in Massachusetts
"Great experience, very helpful!"
- Liliana, in Massachusetts
"Exactly what we needed and very quickly. thanks!"
- Terri, in Maryland
"Thanks for getting that resolved."
- Joe, in Illinois
"KJ responded in a timely manner and addressed my request"
- Brittney, in California
"There are few times in my career where I have encountered someone as skilled, friendly, and helpful as Taylor. To say that Taylor went above and beyond would be a gross understatement: for the past three months we have met weekly so he could not only introduce me to the platform, but also help me work through a major license revision project. Through these meetings, my knowledge of Citizenserve has grown exponentially, such that I am now becoming a resource for my colleagues. Taylor's assistance also reshaped my view of the platform, which started as somewhat apprehensive of the interface, and has really grown into an appreciation of the available (and in some instances underutilized) features. Thank you so much!"
- Michael, in Massachusetts
"Nestor rebounded from the initial response, appreciate the help!"
- Michael, in Massachusetts
"Lisa was great! She provided prompt responses on a matter that was not High Priority."
- Yasmin, in Arizona
"Super fast, exactly what I was looking for, thank you!"
- Michael, in Massachusetts
"Thank you for the prompt processing of my request."
- Judy, in California
"Brandy fixed the fee issue with perfection! She is always super friendly and so great to work with! Thanks Brandy!"
- Debbie, in Minnesota
"The draft may still need some tweaks, but the first effort out of the gate exceeded my expectations."
- Mike, in Missouri
"Summer is always very helpful and gives me exactly what I need. The entire support staff is extremely helpful."
- Sharon, in South Carolina
"Ryan is always very helpful. I am always grateful for his assistance."
- Cherie, in Ohio
"Very quick change! Brandy is always quick to fix us!"
- Terri, in Maryland
"Summer is always quick and helpful! Thank you!"
- Michael, in Massachusetts
"Reese is very knowledgeable and helped me evade a mistake."
- Eryk, in Illinois
"Very responsive !"
- Joe, in Illinois
"worked hard to figure what i needed and he got it done!"
- Stacey, in Arizona
"Thanks for resolving this for us asap. :)"
- Catherine, in California
"Super fast! Thanks!!"
- David, in Iowa
"Just GOOD JOB, and thanks for the promptness..."
- Roger, in Iowa
"Summer was amazing. We had a huge project of updating all of our fees and had a ton of changes. She was so responsive and kept me updated as she was working on our updates. I can't begin to explain how happy I am with how smoothly this huge project went with Summer in charge of it."
- Michelle, in Missouri
"Nestor rocks, got me some last minute metrics I asked for real quick."
- Ryan, in New York
"Kristian was very efficient with my issue."
- Trisha, in Minnesota
"Super fast as always."
- Claudia, in California
"Great job Reese!"
- Lisa, in Colorado
"Bryan is helpful! Thanks for all your hard work."
- Megan, in Texas
"Thank you for your help."
- Patsy, in Alabama
"Thank you for such a quick response."
- Patsy, in Alabama
"Summer did a great job and was quick to fix and respond."
- Eryk, in Illinois
"Summer responded very quickly to my request and was able to complete it for us in a quick turn around."
- Glenn, in Florida
"Summer completed my request very efficiently!"
- Trisha, in Minnesota
"He completed my request very efficiently!"
- Trisha, in Minnesota
"Nice, complete and fast .... as always... keep up the good work."
- Roger, in Iowa
"Bryan was very speedy and got it done in record time."
- Eryk, in Illinois
"Thank you!"
- Melissa, in Alabama
"Brandon was very thorough and kept checking back to ensure it is was exactly the way I wanted it. awesome job."
- Dawn, in Ohio
"fast and amazing as always"
- Dawn, in Ohio
"Taylor is great!"
- Ryan, in New York
"Thank you for the fast response. Thank you for helping with my issue."
- Michelle, in Illinois
"Kristian took care of this in less than 5 minutes. Thanks for the great customer support!!"
- Jimmy, in Georgia
"Super fast response. Kristian is always a great help!"
- Mark, in Arizona
"I have worked with Daniel for several years, always kind and goes the extra mile to help. Thank you, Daniel!"
- LeeAnn, in Florida
"Brandon was very helpful and did a great job setting us up on the portal"
- Eryk, in Illinois
"Brandon did a fantastic job."
- Eryk, in Illinois
"Brandy resolved the issue quickly."
- Eric, in Florida
"Thank you for processing my request so quickly! Thanks! Judy"
- Judy, in California
"Works great! Thank you"
- John, in California
"The wrong permit access was added. I requested the applicant have access to the permit they are already on (ENG1n-0001nn). The applicant was given access to ENG1n-0000nn instead."
- John, in California
"Thanks for the help Ignore my msg about sending it to Eryk. Joe"
- Joe, in Illinois
"Summer went above and beyond for this ticket. She perfected all of the Residential Temp and Final Certificate of Occupancy templates and then created new templates for all the Commercial CO's! She will ask questions and double check her work and it definitely shows - perfection at its finest. Thanks Summer!!"
- Debbie, in Minnesota
"The export function icon is no longer available so how can I verify the columns were added to the export."
- Joe, in Illinois
"The export to excel is still missing. Please assign a high priority since the export function on all reports is critical to our business."
- Joe, in Illinois
"Brandy is always fast and accurate in responding to our requests. Thank you, Brandy!"
- Sydney, in Iowa
"Thank you Brandy!"
- Lisa, in Colorado
"Job was done quickly and accurately."
- Eryk, in Illinois
"We appreciate all your help."
- Beverly, in Arkansas
"Summer took this trouble and fixed it lickety-split! So fast and efficient - much appreciated!!"
- Debbie, in Minnesota
"So glad the answer came fast."
- Terri, in Maryland
"Super fast, exactly what I needed, thank you!"
- Michael, in Massachusetts
"Brandy was very quick with resolving my issue!"
- Trisha, in Minnesota
"Brandy fixed our issue. Thank you!"
- Mary, in Kansas
"Great job and very quick response times."
- Eryk, in Illinois
"Brandon was very helpful, quick to respond and solved our problem."
- Izzy, in Illinois
"THANK YOU THANK YOU THANK YOU THANK YOU THANK FOR ALL YOUR TIME AND HELP WITH ALL MY PROJECTS"
- Paddy, in Florida
"Thanks for the help!"
- David, in Iowa
"Hi Summer, you are my hero today thank you very much for all your help. Keep up the good work. Paddy,"
- Paddy, in Florida
"Closed request before completing it."
- Michael, in Massachusetts
"Thank you for correcting this so fast."
- Patsy, in Alabama
"Bryan was quick and efficient! Everyone on the support team is extremely helpful and I appreciate it very much!"
- Jamie, in Alabama
"It was a simple request, but what a super quick response!!! Great job!"
- Eden, in Alabama
"Kristian we a wonderful help. This was a particular issue that took a lot of time and he was so patient and helpful. I am very please with his level of attention and service. He's great!"
- Meredith, in Alabama
"Bryan fixed the problem super-fast and it's much appreciated!"
- Debbie, in Minnesota
"Bryan completed what I asked quickly and efficiently."
- Heather, in South Carolina
"I was happy that the issue was resolved quickly by Summer."
- Garrick, in Arizona
"Summer is friendly, efficient and completes my requested tasks with accuracy and promtness!"
- Jill, in Utah
"Thank you for taking care of our request so quickly! We appreciate the excellent customer service."
- Judy, in California
"Summer provided me with a simple solution when I wasn't able to save documents. She is always patient, kind and appreciated!"
- Nancy, in Kansas
"Summer is always very responsive and gets what I need done very quickly and correctly."
- Krista, in South Carolina
"Summer responded quickly and provided a fix while the issue is being worked on. Summer is always very professional and pleasant to work with."
- Colleen, in Massachusetts
"Bryan solved my issue very efficiently."
- Trisha, in Minnesota
"Thanks for deleting that report."
- Joe, in Illinois
"Brandy has done quite a few support requests for me and she is always so helpful and quick to accomplish whatever I am asking of her, and she is such a cheerful person! I really appreciate her promptness and professionalism!!"
- Jill, in Utah
"Thank you so much for the quick response."
- Patsy, in Alabama
"Daniel did a fantastic job. Very patient and very quick to respond 10/10"
- Eryk, in Illinois
"Quick and effective, thank you!"
- Michael, in Massachusetts
"Summer is always quick to respond and find solutions to the tickets. And always (always) so pleasant! So very much appreciated!"
- Debbie, in Minnesota
"Bryan was prompt and accurate. MUCH APPRECIATED!"
- Naomi, in Florida
"Taylor helped to explain the process and make sense of the issue that was happening - super helpful ... and much appreciated!"
- Debbie, in Minnesota
"Sarah made some major changes for one of our license types. It all looks great. Thank you."
- Mary, in Kansas
"Brandy was very helpful in answering my questions and her response time was very fast."
- Josh, in California
"So fast and efficient! Thank you so much!!"
- Dralynn, in Florida
"Quick and accurate report created, thank you!"
- Michael, in Massachusetts
"Very responsive, great customer service!"
- Izzy, in Illinois
"Daniel was very helpful, response, and was able to solve the problem. He checked in to make sure things were working and then fixed the rest of the errors!"
- Izzy, in Illinois
"great job - very quick."
- Code, in Ohio
"Brandy thank you - I can always depend on you - you're the best!"
- Daneen, in Missouri
"Brandy was very helpful and a pleasure to work with."
- Stephanie, in California
"As always, Brandy provided great customer service!"
- Joshua, in Arizona
"Summer is always very professional and timely on her replies. I never worry about receiving incorrect information on my request."
- Lisa, in Colorado
"Thank you and it works great! Love that merge option. Helps us to clean up out database of contacts."
- Barbara, in Missouri
"it works, thank you"
- Stacy, in Minnesota
"Thank you for the quick response."
- Kimberly, in Utah
"Bryan was able to provide the answers we needed and in a timely manner."
- Eric, in Florida
"Response and action were really fast and accurate! Thank you!"
- Nathan, in Kansas
"Taylor has done a great job with a timely response."
- Reginald, in Ohio
"Sarah was awesome in helping resolve the issue we had. Even though the resolution that was presented did not work for our needs, she was very knowledgeable, friendly, and took the time to thoroughly explain our options. I enjoyed working and talking to her."
- Eric, in Florida
"Sarah was awesome. We talked about the options that we had to accomplish the request and although we decided in the end not to use those options, she was very knowledgeable and courteous! Thanks Sarah!"
- Eric, in Florida
"Ryan did an amazing job!"
- Angela, in Alabama
"Quick and helpful, thank you!"
- Michael, in Massachusetts
"Sarah is so nice to work with. She always understands or clarifies details of what I am needing and makes it happen. She makes the liquor license renewal process so much easier to handle."
- Jill, in Missouri
"Awesome job, and exactly what I requested. Thanks !"
- Robert, in Alabama
"Sarah completed my report request very efficiently."
- Trisha, in Minnesota
"GOOD JOB AND THANK YOU FOR HELP :)"
- Paddy, in Florida
"This update where the single payment for multiple permits can be divided by different departments is going to be so helpful for our customers! Thanks so much for making this happen! :-)"
- Mindy, in Alabama
"He was great and so fast! We are a little late in responding to him, so that's on us."
- Terri, in Maryland
"Summer is always prompt and very helpful!"
- Michelle, in Florida
"Hi! I can't express enough how much the techs at CitizenServe rock! They've helped us to shape CitizenServe to work for us and this very busy office. They are very appreciated here! Cleveland Heights Building Department"
- Lynn, in Ohio
"Bryan was very efficient with my request."
- Trisha, in Minnesota
"Great work and speedy response time."
- Eryk, in Illinois
"He was awesome, very knowledgeable and helpful."
- Hattie, in Texas
"Brandy is always so helpful and quick to respond. I know when she replies to a request it will be taken care of in a timely manner and she is always so helpful and friendly."
- Sally, in Alabama
"Super fast -and with perfection - it's much appreciated! :)"
- Debbie, in Minnesota
"Thanks for getting us out of www5 and onto www7. That cured the bad response time."
- Joe, in Illinois
"Brandy took the extra time to make the adjustments on the inspection card. It's PERFECT. I appreciate her efforts and good work. So awesome! :)"
- Debbie, in Minnesota
"had the answer fast!"
- Roger, in Iowa
"Brandy was more than helpful and replied quickly. THANK YOU!"
- Norma, in Arizona
"I appreciate the through quick manner in addressing my support request."
- Kimberly, in Utah
"Thank you so much. You were very helpful and extremely fast!!"
- Dralynn, in Florida
"Brandy was awesome with my request!"
- Trisha, in Minnesota
"Brandy is always wicked helpful and thorough in her responses, which is incredibly helpful and appreciated."
- Amy, in Florida
"Feedback was addressed quickly"
- Nathan, in Kansas
"Thanks for fixing those drop downs. Nice job."
- Joe, in Illinois
"Quick response and service!"
- Ernie, in Kansas
"Lucas was super responsive and helped me quickly put together a mass email, which was a huge help. Thank you!"
- Michael, in Massachusetts
"Brandon did a great job and was very quick to respond"
- Eryk, in Illinois
"Thanks for checking."
- Joe, in Illinois
"Taylor was very responsive, and he let me know he was working on finding a solution to my problem. He was able to find the issue and correct it."
- Izzy, in Illinois
"Daniel went above and beyond to complete this ticket - it was done perfectly. His expertise and patience are very much appreciated!"
- Debbie, in Minnesota
"Awesome job with getting this request completed."
- Tammy, in Utah
"Kristian was quick to resolve my issue."
- Trisha, in Minnesota
"Daniel is very helpful. Today he suggested a good solution when the system could not accommodate a request I made. I appreciate hearing ideas or best practices instead of a simple "no, we can't do that!""
- Megan, in Texas
"Thank you so much Sarah for helping us with this very urgent request. We really appreciate that you were able to find a solution to our temporary problem. Thank you!"
- Judy, in California
"Kristian did great!"
- Cody, in Missouri
"Super quick and helpful!!"
- David, in Iowa
"Thanks for putting that code in for the Non-Billable if checked, to be the override of fees if checked on the BL Renewal, Late notice and the List report."
- Joe, in Illinois
"you added one word... good job.. :) but it is a very important word.."
- Roger, in Iowa
"Super fast fix Kristian. Thank you so much!"
- Barbara, in Missouri
"Hi Lucas, Thak you again for all your help! Always appreciated your help!"
- Paddy, in Florida
"Great job and did it very quickly. Thanks Taylor"
- Eryk, in Illinois
"Great job. Thank you again."
- Joe, in Illinois
"HI Tayor thank you for your help!"
- Paddy, in Florida
"Kristian did a great job with my request."
- Trisha, in Minnesota
"Thanks Lucas for quickly addressing my request and modification to my original request!"
- Bryan, in Kansas
"Daniel did a great job creating the report. He did it in a very timely manner and was sure to be detailed. Thanks again."
- Eryk, in Illinois
"Summer has been great in helping us to implement certain items we've needed. we give her 10 Thumbs up!!!"
- Gladys, in Florida
"thank you - we mailed the corrected invoices yesterday."
- Christine, in Ohio
"Thanks Brandon for your quick help and fix on this issue!!"
- Brenda, in Colorado
"Very happy about having this issue fixed. Kristian is friendly and professional."
- Jamie, in Alabama
"Very responsive."
- Patricia, in Arizona
"Taylor is super helpful and very responsive!"
- Brittney, in California
"Bryan was great and very helpful!"
- Jennifer, in Massachusetts
"Thank you Bryan! It was an error on my part that was the issue."
- Yasmin, in Arizona
"Thanks for getting that subtype removed from the OTC and dropdowns on rpts."
- Joe, in Illinois
"thank you -"
- Christine, in Ohio
"As always Reese was a tremendous help!"
- Lisa, in Colorado
"Hi Summer, thank you for your time and help and always willing to help make the workflow process easier."
- Paddy, in Florida
"Thank you for the quick response in helping our contractor."
- Patsy, in Alabama
"Thanks, Reese! Super fast work!"
- Jeremy, in Arizona
"Issue was resolved in a timely manner."
- Tammy, in Utah
"KJ completed my request very quickly."
- Trisha, in Minnesota
"Summer is so efficient - thanks for being so quick to help out!"
- Debbie, in Minnesota
"Summer fixed the fee issue super quick and perfectly. Her work is very much appreciated!"
- Debbie, in Minnesota
"Brandy is always quick to respond, helpful, and friendly!"
- Megan, in Texas
"Thank you Brandy. Thanks for sending this as an e-mail. Sometimes I have a hard time trying to figure out how to get to the screen with the up and down thumbs. :} Cristi"
- Cristi, in New York
"Brandy made the changes I requested very quickly."
- Trisha, in Minnesota
"Thank you Daniel for your great customer service!! Was able to adjust a report exactly how I wanted it."
- Joshua, in Arizona
"He was very helpful and quickly resolved my issue."
- Angie, in Pennsylvania
"Nice job. Thanks for the report changes."
- Joe, in Illinois
"As always, Summer is super helpful! I always appreciate the friendliness!"
- Michelle, in Missouri
"As always, Brandy completed my request quickly and efficiently."
- Trisha, in Minnesota
"Brandy is always quick and thorough handling support requests. Always a joy."
- Matthew, in Massachusetts
"Ryan rules! Super helpful getting this report together so quickly for me."
- Jesse, in Massachusetts
"Kristian was very efficient in completing this request for me."
- Trisha, in Minnesota
"Super fast - thanks Brandon!!"
- Debbie, in Minnesota
"Brandon completed my request very quickly."
- Trisha, in Minnesota
"Summer does such a great job on keeping me posted on the progress of the ticket - she is top notch and I appreciate her good work immensely!"
- Debbie, in Minnesota
"Summer is always super helpful and detail oriented. She does a great job. :)"
- Sydney, in Iowa
"Thank you for your quick response and resolving the issue quickly!"
- Sarah, in Pennsylvania
"Thank you Sarah!"
- Mary, in Kansas
"Thank you Taylor for the quick fix regarding the time stamp issue!"
- Michael, in California
"Thanks, Taylor! Great job!"
- Jeremy, in Arizona
"Thanks, Lisa!"
- Jeremy, in Arizona
"Thanks, Lisa! Great job!"
- Jeremy, in Arizona
"perfect! thank you."
- Leticia, in California
"Quick response time"
- Eryk, in Illinois
"Thanks for the nice job in updating that report."
- Joe, in Illinois
"Thank you for the fix."
- Joe, in Illinois
"Love Summer, she is always so helpful and quick to get what ever task we need doing done. And Bryan is the same."
- Cynthia, in South Carolina
"Nice job and great response. Report looks good. Thanks."
- Joe, in Illinois
"Thank you for the quick response"
- Ryan, in Missouri
"Nice job. Thanks"
- Joe, in Illinois
"Great team!"
- Mark, in Ohio
"5 thumbs up Thank you so much for helping me"
- Dawna, in Georgia
"Great service as always!"
- Trisha, in Minnesota
"She's always a professional and a great help!"
- Mark, in Ohio
"quick and efficient"
- Natalie, in Minnesota
"Thank you!"
- Mary, in Kansas
"Great job in solving a financial issue for us in a timely manner."
- Terri, in Maryland
"Resolved my request quickly."
- Trisha, in Minnesota
"he is so helpful, great communication."
- Dawn, in Ohio
"clear and complete.."
- Roger, in Iowa
"So fast and helpful"
- Dawn, in Ohio
"great job"
- Dawna, in Georgia
"Citizenserve has the most amazing customer support, especially Syama. There are times when I need something urgently done, and I really appreciate all that he does to help me help our City staff with their work projects!"
- Judy, in California
"3 thumbs up..... thank you"
- Dawna, in Georgia
"Summer was very helpful and completed the request completely."
- Patrick, in California
"Taylor clearly explained how our new email templates work. Thanks Taylor!"
- Eric, in Florida
"Summer Did great! Great resource for getting this accomplished fast."
- Cody, in Missouri
"She fixed my issue in minutes."
- Trisha, in Minnesota
"Summer is always super responsive and great help to us at the City of Revere!"
- Nick, in Massachusetts
"great job"
- Dawna, in Georgia
"Kristian is always helpful and quick to assist in completing the request."
- Mark, in Arizona
"Awesome job, I appreciate the quick turnaround!"
- Patsy, in Alabama
"thank you very much for your help"
- Dawna, in Georgia
"Thank you for the very quick response to my questions."
- Judy, in California
"As always, took care of the issue right away. Responded immediately."
- Amanda, in Missouri
"Super fast! Thanks Summer!"
- Mark, in Arizona
"Thanks for your help"
- Dawna, in Georgia
"Very informative and explained to me so that i could get a better understanding of the system. Thanks again"
- Dawna, in Georgia
"Daniel worked through the issues we needed to be corrected and communicated effectively. Thanks Daniel."
- Eric, in Florida
"Summer did a wonderful job explaining our issues to me and finding a quick solution."
- Brenna, in Missouri
"Even though it wasn't the answer I was hoping for, Daniel explained to me in a very professional way the reason why something could not be done. Thank you for excellent customer service! :-)"
- Mindy, in Alabama
"Thank you for the addition to the dockets reports."
- Joe, in Illinois
"Thanks again for all your help."
- Joe, in Illinois
"Nice job correcting that report. Thanks."
- Joe, in Illinois
"OK Thanks"
- Joe, in Illinois
"Ryan quickly resolved my request and also helped out on another request in a timely manner. He is always responsive and came up with a good solution."
- Nancy, in Kansas
"Request was completed quicker than I was expecting as I didn't request a rush. Appreciate all you do. Thanks!!"
- Thomas, in Colorado
"Thanks for the info."
- Joe, in Illinois
"Buddy has been amazing!! Not only did he take the mess we gave him and create what we needed; he remained calm with us after we threw a bunch of changes in and was able to interpret all of it. The portal is working exactly as Lisa needs it to. Thanks so much!"
- Terri, in Maryland
"Thank you so much for your help with this yearly project! You are amazing!"
- Judy, in California
"I think you are passing up on a nice enhancement for the future to assist many municipalities like ours who do a lot of Multi-family Complexes. You could have a Special Add function for what I described. Thanks for trying."
- Joe, in Illinois
"Thanks for the help."
- Joe, in Illinois
"Summer was quick to respond to my request and to find and implement a solution. Really appreciate her help!!"
- Beth, in Pennsylvania
"Thank you for the fast response to my request!"
- Judy, in California
"Daniel, Your help with this project was amazing, and thank you for taking the time to read thru my long explanations... and understanding what I was trying to say. Thank you for taking care of this request so quickly!"
- Judy, in California
"Thank you for the quick response and work on my requests!"
- Judy, in California
"Fantastic. Exceedingly helpful and thorough. Very much appreciate Buddy's work."
- Matthew, in Massachusetts
"I don't recall seeing any notification of that change, but I will yield to your memory. Thanks."
- Joe, in Illinois
"This adjustment was very beneficial for us and time sensitive. thank you."
- Robert, in Florida
"Thanks for the help."
- Joe, in Illinois
"Good response time, helpful in answering what could be done. Thank you, Brandy!"
- Angie, in South Carolina
"Thanks"
- Joe, in Illinois
"Thanks for resetting her."
- Joe, in Illinois
"Daniel did a great job on this! I was not sure if what I was requesting was even possible and he had it completed on the same day."
- Cynthia, in Ohio
"Ellen was great(As always) super quick repsonse"
- Dawn, in Ohio
"Thanks for fixing the screen that displays all the addresses."
- Joe, in Illinois
"Thanks for your help on the customer pop ups issue."
- Joe, in Illinois
"Summer is always super helpful. great to work with."
- Dawn, in Ohio
"Kristian was fast and accurate!"
- Albert, in California
"Thanks for the help on Kyle's pswd."
- Joe, in Illinois
"Summer did an amazing job walking me through a payment issue that I had no clue on how to fix. She directed me from beginning to end and who to contact to make the correction. Summer has been an amazing asset to Citizen Serve and we appreciate all of her work!!"
- EJ, in Missouri
"Thank you so much for your help on this request. It saved much staff time. Thanks!"
- Judy, in California
"Lisa was amazing as always! Thank you for the very quick response to my request. : )"
- Judy, in California
"Thank you"
- Mary, in Kansas
"Thanks for removing that fee for CB's."
- Joe, in Illinois
"Nestor was very helpful and worked well to solve the problem."
- Michael, in Utah
"Thank you so much!"
- Shana, in Alabama
"Kristian did a great job and quickly too!"
- Colleen, in Massachusetts
"Thank you for the amazing quick response to my request!"
- Judy, in California
"Super fast and responsive, resolved my issue quickly, thank you!"
- Code Enforcement, in California
"Great tech help"
- George, in Alabama
"Brandy did an excellent job not only providing written information for my request, but kindly took the time to call and provide an additional option for searching for the information I requested. Kindly, Nancy"
- Nancy, in Kansas
"Thank you for the prompt help!"
- Stephanie, in California
"Brandy was great to work with. She did a great job in solving the issues."
- Michael, in Utah
"Great to work with and was able to help fix my problem!"
- Stephanie, in California
"great job thanks so much"
- Scott, in North Carolina
"Excellent job!"
- Deborah, in Florida
"Thank you for the very prompt response to my request!"
- Judy, in California
"Thank-you, you were excellent!!!!"
- Deborah, in Florida
"As I view my request it has yet to be done!"
- Deborah, in Florida
"Sarah helped me with my requests she was efficient and knowledgeable about my issues. Thank you Sarah"
- Lynn, in Georgia
"I see that it is now correct Thanks"
- Paul, in California
"Thank you so much for taking care of this so quickly!"
- Judy, in California
"thanks for the help"
- Joe, in Illinois
"Great job, Summer!!!"
- Cynthia, in Ohio
"Daniel wowed me with how quickly he responded and addressed my needs. Two thumbs up :)"
- CSG, in California
"Ellen always is on top of these things and gets whatever the request may be, done quickly. You are very lucky to have her on your team."
- Nancy, in Ohio
"Lucas did a great job figuring out what I was afraid would be a complicated request. THANK YOU"
- Cynthia, in Ohio
"Thanks for clarifying that."
- Joe, in Illinois
"Great Job, thanks for adding that field."
- Joe, in Illinois
"Thank you!"
- Margaret, in Colorado
"thank you soooo much!"
- Ruth, in Florida
"It is always a pleasure to have Julie on the case....."
- Shayne, in Florida
"Good job!"
- Deborah, in Florida
"I can't thank Buddy enough for coming to my rescue on this. Thanks for the help and glad you are available. Best communication ever."
- Joe, in Illinois
"Thanks for fixing the ME types issued and exp. dates."
- Joe, in Illinois
"GOOD JOB"
- Scott, in North Carolina
"Buddy is always an top of answering requests in a timely manner"
- Steve, in Florida
"Thanks for the mods to that permit typ. Nice job."
- Joe, in Illinois
"Thank you!"
- Stephanie, in California
"Summer was great with this problem."
- Cynthia, in Ohio
"Thanks for fixing the Food Inspection Report. Nice job."
- Joe, in Illinois
"Thanks for fixing the Food Inspection report. Nice Job."
- Joe, in Illinois
"Lisa did a great job, Thank you!"
- Roy, in Florida
"Thanks for informing me of Portfolio Pdfs. I will let the staff be aware of this."
- Joe, in Illinois
"Thanks for fixing that report - Nice Job."
- Joe, in Illinois
"Ryan response time was amazing."
- Mike, in Florida
"We've been so impressed with CitizenServe Support! Thank you :)"
- Brenda, in Minnesota
"Sarah was very quick and efficient in getting the items I needed."
- Permit, in Idaho
"Thank you very much for that city replacement option. Nice job"
- Joe, in Illinois
"Thank you Lucas for such a prompt response, it was greatly appreciated!! My report is now complete. Have a good day! Marian Kane City of Industry City Hall"
- Marian, in California
"Thanks for the final cleanup."
- Joe, in Illinois
"Thanks that's just what I needed to know. I'll pass this on to other folks that have this need."
- Robert, in Georgia
"Thank you."
- Joe, in Illinois
"Thanks for checking."
- Joe, in Illinois
"Thank you Brandy. I have been so scattered these past two weeks training my replacement and tidying up loose ends here. Thanks for picking this up and running with it. I really enjoy working with you."
- Bridget, in Ohio
"Thanks for being so patient with us."
- Terri, in Maryland
"Great-thank you!"
- Mary, in Kansas
"Nestor always does a fantastic job addressing the requests sent to him, always professional and helpful."
- Colleen, in Massachusetts
"Great job and fast turnaround. Another 0ne and done. Thanks"
- Joe, in Illinois
"Nice info, thanks for the education."
- Joe, in Illinois
"Can you add the Delinquent as an activity type?"
- Brenda, in Missouri
"Julie created a Report to allow us to generate and pull data that we require. I Thank You, Julie!"
- Lori L., in Georgia
"Very quick response in handling what we ask for"
- Larry, in Texas
"Thanks for adding those additional columns!"
- George, in New York
"Thank yo so much for the help with the unlocks. Nice Job."
- Joe, in Illinois
"Thanks for fixing the Reports recipients issue. Nice Job."
- Joe, in Illinois
"Thank you so much for resolving this issue for us!"
- Judy, in California
"great job! fast and accurate."
- Scott, in North Carolina
"Ellen's the best"
- Roy, in Florida
"I appreciate Taylor's help and the instructions I need to actually run the letters. I have asked him another question and I hope he is able to respond this morning."
- Amy, in Missouri
"Thank you for the mods."
- Joe, in Illinois
"Always a pleasure to work with and gets the job done !"
- Donna, in Massachusetts
"You rock!!!"
- Angie, in South Carolina
"Your staff is always prompt with our requests & we appreciate all of you and your hard work!"
- Beverly, in Arkansas
"Thanks for the help on that report."
- Joe, in Illinois
"Thanks for the total lines."
- Joe, in Illinois
"Thank you for the de-activation of Valeria username."
- Joe, in Illinois
"Just a Thanks again."
- Joe, in Illinois
"Thanks, nice job"
- Joe, in Illinois
"Perfect! Thank you Sarah!"
- Mary, in Kansas
"This is great! Thank you Sarah!"
- Mary, in Kansas
"I'm locked out once more"
- Phillip, in Massachusetts
"Lucas, thanks for helping us get this process started!"
- Bryan, in Kansas
"Thanks for fixing that error message on those 2 reports."
- Joe, in Illinois
"Excellent service, fast and efficient."
- Code, in Florida
"Reese, thank you so much for your assistance! We made our finance department happy, for once thanks to you :) Hope to work with you again :) ~Halene"
- Halene, in Kansas
"Thank you for taking care of this so quickly. I really appreciate the immediate response to my support request!"
- Judy, in California
"Thanks for the mod to the report."
- Joe, in Illinois
"Thank you for the help."
- Joe, in Illinois
"Great job & quick - appreciate it!"
- Richard A., in Missouri
"Thanks for the fix. Nice work."
- Joe, in Illinois
"Thank you for the very quick response to my questions."
- Judy, in California
"Great, very fast solution to my request as always! Thank you!"
- Judy, in California
"Great job on fixing that issue. Thanks again for the early support today."
- Joe, in Illinois
"Great job done quickly - never disappointed!"
- Richard A., in Missouri
"Thanks for checking in this."
- Joe, in Illinois
"Nice Job. Thanks"
- Joe, in Illinois
"Thank you for the fix. Nice work."
- Joe, in Illinois
"Reese is very knowledgeable about all of our processes in Citizenserve. He is very helpful and I appreciate all of the work that he does, and its always done so quickly and efficiently! Thank you!!!"
- Judy, in California
"Thanks for the help."
- Lee, in Georgia
"Sarah did an awesome job. She took something very complicated and made it work for us! Thank you!"
- Mindy, in Alabama
"The customer followed your directives in were able to open the document thank you for your help"
- Ronnie, in Missouri
"Awesome job with this, Ryan! You are amazing. Have a great weekend!"
- Code, in Florida
"Bryan did a great job helping solve a problem, re-setting a permit and educating me what field information was pulling from. His patience is much appreciated. Kindly, Nancy City of Merriam"
- Nancy, in Kansas
"Excellent work! Thank you"
- Salvatore, in New York
"Lucas was quick to respond! Thanks!"
- Maureen, in Georgia
"Thanks for the fix."
- Joe, in Illinois
"Well, it said it sent the replies, if you did not receive any blanks or duplicate messages, then I guess it is a faulty message on the sender side."
- Joe, in Illinois
"Brandy is awesome, as usual! Very fast response. Thanks!"
- Jeremy, in Arizona
"Very fast response time. Thank you, Daniel!"
- Code, in Florida
"all CS crew; outstanding;"
- Deborah, in North Carolina
"Thank you Daniel!"
- Mary, in Kansas
"Thank you for the very quick response to my request!"
- Judy, in California
"Thanks"
- Joe, in Illinois
"Thank you for the extremely quick resolution to my request."
- Judy, in California
"Thank you for all of your amazing work on this project. Great job!"
- Judy, in California
"This request should not be closed. The problem was only partially fixed. The report still reflects more that Plan Review and Permit Issuance fees."
- Paul, in California
"As always, Daniel did great!"
- Mary, in Kansas
"Brandy! You are always my hero! Thank you so much for your time and efforts in correcting our problems! I will be hoping to work with YOU again in the future! ~Halene"
- Halene, in Kansas
"Thanks for your effort."
- Joe, in Illinois
"Daniel was very professional and friendly throughout the process! He was very willing to assist and was not afraid to ask for clarification if something did not make sense. He was very patient and understanding! A pleasure to work with!"
- Nayeli, in Arizona
"Thanks for reading my How To and verifying that that works."
- Joe, in Illinois
"Thanks for the additional column. Nice job."
- Joe, in Illinois
"Great Job!"
- Pascual, in Massachusetts
"The request was not completed."
- Permit, in Idaho
"Thanks, nice fix."
- Joe, in Illinois
"Thank you for that fix."
- Joe, in Illinois
"Thanks for the quick fix to a report with an incorrect date recording on the documents tabs."
- Christine, in Ohio
"He did great!"
- Cheryl, in Colorado
"Thanks for your help today and taking care of my request very quickly."
- Kent, in South Carolina
"Ryan was very responsive and address my requests on a timely manner."
- Finance, in California
"looks good on our side. i have not tested the portal view yet. but thank you for the prompt attention."
- Christine, in Ohio
"Somehow a previous support center request got mixed in with the request I sent today. My request today is #175363. But I got a reply from Sarah to a prior request which had been resolved already, #175394. I still need an answer to my request #175363, please, regarding scheduling inspections for rental licenses when the status of the license is not "Waiting for Inspection". Thank you."
- Cheryl, in Iowa
"Syama did a great job in addressing this issue."
- Albert, in California
"Thanks for the research and efforts. Nice job"
- Joe, in Illinois
"We now have our 2022 invoice and are working on the processing from our end. thank you."
- Christine, in Ohio
"It works! Thank you!"
- Mary, in Kansas
"I hope everything is working normally now. Thank you Jake!"
- Halene, in Kansas
"Thank you for the great job! I really appreciate that you could do my request so quickly!"
- Judy, in California
"Thank you . And I appreciate it getting done in a 1 and done scenario."
- Joe, in Illinois
"Thanks, good job. A 1 and Done."
- Joe, in Illinois
"Great job as always!"
- Judy, in California
"Julie added the code quickly and accurately - perfect work!"
- Beth, in Pennsylvania
"Thanks for the mod to that report. Nice Job."
- Joe, in Illinois
"Thank you for the explanation."
- Joe, in Illinois
"Thanks for the report information."
- Joe, in Illinois
"Thanks for your help, Lucas. You always do a great job!"
- Jeremy, in Arizona
"Great, quick response time!"
- Terri, in Maryland
"Truly a lifesaver!"
- Terri, in Maryland
"Thanks for taking the time out to answer my question on the Mac OS X Portal issue."
- Joe, in Illinois
"Thanks for your help."
- Joe, in Illinois
"Nice job not only did he add the missing sub type but found others that were missing and added those. Thanks for going that extra mile. Nice response time too."
- Joe, in Illinois
"Thanks for answering the question."
- Joe, in Illinois
"Good work."
- Timothy, in Missouri
"I enjoyed working with Ellen. She answered my questions in a reasonable amount of time. Beth Harper"
- Beth, in Missouri
"Sarah was fantastic, as always. She got my work ticket completed right away and correct the first time. Thanks, Sarah!"
- Jeremy, in Arizona
"Thanks for the reset on the server."
- Joe, in Illinois
"Thanks for the quick fix on that bug. Nice job."
- Joe, in Illinois
"Same day results was important for this request and that was accomplished! Great job again by the Citizenserve Team."
- Roger, in Iowa
"Nestor made the requested edit as requested and very quickly, much appreciated."
- Colleen, in Massachusetts
"Very quick response. I don't have confirmation yet if it works but if it doesn't I will reach back."
- Michelle, in Ohio
"Thanks for the great job on this report. Perfect."
- Joe, in Illinois
"Too Bad this can't happen. But it is what it is. Thanks for looking into it."
- Joe, in Illinois
"Good job, Thank you."
- Roy, in Florida
"thank you"
- Roderick, in California
"Thanks for the information. I will pass it on."
- Joe, in Illinois
"Nice Job! Thanks for all the changes."
- Joe, in Illinois
"Thanks Ellen, Nice Job. And again, your support is appreciated."
- Joe, in Illinois
"Nice Job. Fast turn-around. Thanks so much. Great service."
- Joe, in Illinois
"Thank you for the quick response and fix!!"
- Sharon, in Florida
"Thanks for making sure the old CL won't be impacted by the change. Nice job."
- Joe, in Illinois
"Thank you for the very quick turn around on my request; Great Job!"
- Judy, in California
"This ticket was closed and the problem still exists."
- Cortney, in Missouri
"Buddy did an awesome job creating this new report. I had many different variables that I needed. He even called and clarified information with me. He really went above and beyond and I appreciate it!"
- Mindy, in Alabama
"Ryan, did an excellent job in making the requested edits, very professional and easy to work with."
- Colleen, in Massachusetts
"Diego did a good job, he was happy to handle much of the issue and explanation by phone which saved a lot of time in understanding and resolving the issue."
- Cynthia, in Ohio
"Nice Job in cleaning up that report. Thanks again."
- Joe, in Illinois
"Fastest tech in the west!"
- Terri, in Maryland
"Nestor did a great job on this request. It was complicated and he stayed with it until we had a resolution."
- Cynthia, in Ohio
"Nice job on flipping the check box to a Yes/No option. This will help the external customers using phone to see each line of importance."
- Joe, in Illinois
"Thank you for modifying those Delinquent reports. Nice Job and thanks for your support."
- Joe, in Illinois
"Thank you!"
- Sidney, in Arkansas
"I appreciate the work to figure out the issues. It would be nice if when this happens a faster message could get to our Internal and Portal users instead the spinning arrows. Just a thought."
- Joe, in Illinois
"Nice find. Thanks for the quick response."
- Joe, in Illinois
"The request was taken care of very quickly! Thanks Lucas!!"
- Sofia, in Arizona
"Thanks for the explanation."
- Joe, in Illinois
"Taylor was very helpful and did an excellent job in making the requested edits, great to work with Taylor"
- Colleen, in Massachusetts
"Taylor did a fantastic job in helping with requested edits, very professional to work with!"
- Colleen, in Massachusetts
"Lucas was great to work with and was able to achieve the task given. I am very appreciative of his assistance."
- Stephanie, in California
"Taylor did a great job with the requested edits and did them in a timely fashion as well, very much appreciated!"
- Colleen, in Massachusetts
"Jaren is always a pleasure to work with and is able to come up with a timely solution."
- Stephanie, in California
"Fantastic job in building this report. Nice work and nice turn-around. Thank you for you super help."
- Joe, in Illinois
"Thanks for the Mods. Nice Job."
- Joe, in Illinois
"Thanks for the research. Nice Job."
- Joe, in Illinois
"Jaren did great!"
- Jeremy, in Minnesota
"Patience of a Saint with me!!!"
- Terri, in Maryland
"Thanks for the fix. Nice Job."
- Joe, in Illinois
"Jaren was quick and took care of the issue!!"
- Sofia, in Arizona
"Fabulous Job. Thank you so much."
- Joe, in Illinois
"Thank you again for your quick response!!"
- Sharon, in Florida
"Provided exactly what I needed. Thanks for the help!"
- David, in Iowa
"Thank you very much for your help in getting this out so quickly."
- Sharon, in Florida
"Daniel went above and beyond to assist me with this issue! Thank you very much for taking the time to do so. Exceptional customer service as always!"
- David, in Iowa
"Great Job! Thank you so much for jumping on this and getting it to work."
- Joe, in Illinois
"Julie is always great! Very prompt response and the report looks good. Thank you very much!"
- Jeremy, in Arizona
"Thank you, stay safe. Stacy"
- Stacy, in California
"Nice job, quick response. Thanks again."
- Joe, in Illinois
"Great job Andrew. Thank you for getting this down so quickly."
- Sharon, in Florida
"Andrew was very helpful and effective. Thank you"
- George, in Alabama
"Great Job! Thank you so much for all the changes."
- Joe, in Illinois
"Nice job! Quick response. Thanks."
- Joe, in Illinois
"Nice job. Thanks for your spport."
- Joe, in Illinois
"Thank you for fixing the issue. Nice job."
- Joe, in Illinois
"Nestor is always professional and courteous. He is a pleasure to work with and a big help!!"
- Sofia, in Arizona
"Good job, fast turnaround."
- Joe, in Illinois
"Thanks for correcting that. Good job"
- Joe, in Illinois
"Thanks again for trying."
- Joe, in Illinois
"You tried your best. Maybe Development will someday get some of these ideas in."
- Joe, in Illinois
"Great as always!"
- David, in Iowa
"Very quick response. Thanks!"
- David, in Iowa
"Very fast response and accurate. Thanks."
- Joe, in Illinois
"Very fast response to this change. Thank you for the prompt service."
- Joe, in Illinois
"Thanks for fixing that report error. Nice job and fast."
- Joe, in Illinois
"Very helpful. Fixed an additional issue for me as well. Quick response!"
- David, in Iowa
"Nice job adding the requested fields to the report. Thank you so much."
- Joe, in Illinois
"timely and accurate work!!!"
- Patrick, in Iowa
"Taylor did a great job in helping/working around my issue."
- Connor, in Illinois
"that was fast!"
- Jeff, in Missouri
"Very quick response. Thanks!"
- David, in Iowa
"Great experience"
- George, in Alabama
"Nice job with a fast turn-around. Thank you."
- Joe, in Illinois
"Good Job. Thank you for the quick response."
- Joe, in Illinois
"Nice job. Thanks for the quick response."
- Joe, in Illinois
"I was able to access and amend the permit with no problem. Thank you, Nestor!"
- Johanna, in Ohio
"Bryan was really fast, a matter of minutes and had the issue resolved. I appreciate his service!"
- Alexa, in Pennsylvania
"Thanks for making the changes so quick!"
- David, in Iowa
"thankyou"
- Reuben, in Massachusetts
"Fast Change, Thank for the work you do."
- Joe, in Illinois
"Taylor is great! Thanks again for your help today!"
- Jeremy, in Arizona
"Taylor completed my request in a timely and professional manner. She is always helpful! Thanks!"
- Jeremy, in Arizona
"Nice work. One and done. Great job."
- Joe, in Illinois
"Nestor is always ON IT! He always jumps right on any request I send. Thanks!"
- Jeremy, in Arizona
"Fantastic Job! Sarah knocked this one out of the park. Thanks."
- Joe, in Illinois
"Nice job. Thank you for you support."
- Joe, in Illinois
"Great job on making the modifications to our portal. Thanks."
- Joe, in Illinois
"Nice job on creating a special letter with prompts to the user."
- Joe, in Illinois
"Fast response time, and very friendly. Thanks!"
- Erin, in California
"As always you are awesome, Reese!"
- Liam, in California
"Daniel was a super help in explaining the portal process to allow any contact to add documents to a Permit. Thanks again."
- Joe, in Illinois
"Nestor is always helpful, professional, insightful and quick to resolve any issues that he has worked on for me. Thanks for having such a great Support staff!!"
- Sofia, in Arizona
"Reese did an exceptional job in understanding the issue reported and correcting as needed in a very timely and professional manner."
- Colleen, in Massachusetts
"Nice Job with a quick turn-around on this report too. Thanks."
- Joe, in Illinois
"Nice Job with a quick turn-around. Thanks."
- Joe, in Illinois
"Great job done quickly! Thanks!"
- Judy, in California
"Awesome! Thanks!"
- Jeremy, in Arizona
"Great job, as always, Daniel! Thanks!"
- Jeremy, in Arizona
"Quick and helpful needs to be re-opened for a small modification to be made"
- George, in Alabama
"quick and very helpful thanks"
- George, in Alabama
"Great job on creating the new invoice style notices."
- Joe, in Illinois
"Andrew was quick to resolve the issue and did a great job corresponding! Thank you! Nancy-City of Merriam"
- Nancy, in Kansas
"Request completed fine. Thank you for the service."
- Joe, in Illinois
"Thanks for your prompt assistance, Sarah!"
- Jeremy, in Arizona
"Fantastic job. Thank you so much for this work."
- Joe, in Illinois
"He shot that trouble dead. All right all right all right!"
- Sam, in Iowa
"Try and fix the issue at hand before telling a client to go in and do it their selves !!!1"
- Sherrell, in Texas
"Thanks for your help! :)"
- Jeremy, in Arizona
"Reese is AWESOME! He was very professional and completed my report extremely fast."
- Sharon, in South Carolina
"Thank you! As always, thank you for the quick response to my request."
- Judy, in California
"I sent a bulleted list of what we needed, a mock-up of what things needed to look like and even a screenshot of items that needed fixing. Yet I've spent all day so far fixing many of the changes that were made and working on changes that were supposed to happen but never did. I still have a few hours to go before I finish. We are not happy. Next time please read the instructions and review the mockups thoroughly before starting work."
- Read, in Illinois
"Ellen always does a great job! She quickly responded to our request and resolved it. Thanks!"
- Jeremy, in Arizona
"Excellent Service"
- George, in Alabama
"Thank you for the quick action on correcting the code error. Nice quick analysis."
- Joe, in Illinois
"Thumbs up! Great job--"
- Deborah, in Florida
"was good I think that I was not vary clear in what I needed the report to do"
- Roderick, in California
"Fast and accurate response. Thanks for the quick mod to that report."
- Joe, in Illinois
"One fantastic job! I think Taylor did a great job in interpreting what we were asking for, and how it related to their system records/files/fields. Big THANK YOU. Great Job."
- Joe, in Illinois
"Great research to determine what the heck happened to this license renewal. Thank you so much."
- Joe, in Illinois
"Was quick, efficient and knowledgeable. Great Job--"
- Deborah, in Florida
"Andrew did very well and did it quickly. I appreciate all of his effort."
- Lenny, in Ohio
"Very prompt and effective assistance"
- George, in Alabama
"Thanks for correcting the report."
- Joe, in Illinois
"Syama, Thank you for the quick work done on my request!"
- Judy, in California
"Thank you for doing the research and helping us with the flow on the Court fees."
- Joe, in Illinois
"Nestor was fast and professional. He is a valuable member of the Support team. Thanks!"
- Jeremy, in Arizona
"This was not completed."
- Heather, in Washington
"I always appreciate Daniel's prompt service and diligence. He's always helpful and easy to work with. Thanks!"
- Jeremy, in Arizona
"Daniel accomplished exactly what I had asked for and thank you for always responding to our requests in a timely manner. I only work at City Hall a few days a week, so I apologize for the delayed reply. Regards, Marian "
- Troy, in California
"Thank you so much, for reaching out and helping our customer, we appreciate it so much."
- Patsy, in Alabama
"Thank you for setting up the new associate."
- Joe, in Illinois
"THANK YOU FOR ADDRESSING THIS MATTER SO QUICKLY."
- Patsy, in Alabama
"Thank you Sarah!"
- Mary, in Kansas
"Thank you for the quick response."
- Patsy, in Alabama
"Great work & quick!! Thanks"
- Kelly, in Iowa
"Kristian is always so helpful!"
- Tre'jon, in Georgia
"KJ was very quick with responding to my ticket and addressing my issue"
- Brittney, in California
"Sarah responded to my initial request quickly and efficiently, and then was patient while I tweaked the new report until I got the results I was expecting."
- Eden, in Alabama
"Brandy, you rock! You literally just took hours off closeouts with this form. Our inspectors use software called Mobile-Eyes and we here in the zoning office don't care for it, and got the green light to issue the certificates from our software - CitizenServe!! Woo! Hoo!! thank you so very much. The turn-around time was amazing. Keep up the good work, thank you, thank you!!!"
- Janet, in Vermont
"thanks - appreciate the help"
- Christine, in Ohio
"Excellent, prompt response!"
- Lisa, in Colorado
"And thank you Syama!!!"
- Bryan, in Kansas
"very helpful in setting up the route to automatically assign when permit comes in. Thank you."
- Christine, in Ohio
"thank you very much"
- Dawna, in Georgia
"Bryan does a great job at getting the job done quickly - its very much appreciated!!"
- Debbie, in Minnesota
"Bryan is always very helpful and had a quick response to my support ticket"
- Brittney, in California
"Looks just like want I wanted... Great job as always! Keep up the good work."
- Roger, in Iowa
"Everyone did great! Thank you!"
- Mary, in Kansas
"Hopefully v2 will be in - in the beginning of June. Our Rental License renewal will run mid June. Thanks for your help."
- Joe, in Illinois
"Love working with Brandy! She's always incredibly helpful and pleasant. I know the job will get taken care of correctly when she works on my tickets. Super grateful for her! Thanks Brandy!!"
- Debbie, in Minnesota
"Summer is ALWAYS super pleasant to work with - so grateful for her!! :)"
- Debbie, in Minnesota
"Reese took my need and suggestions for a report and made it work even better than I had hoped. Just the results I needed! Thank you!"
- Mindy, in Alabama
"Brandy was a pleasure to talk to and corrected the problem in a timely manner. Thanks Again"
- Michael, in Florida
"Reese was quick and efficient. He also explained the reasoning behind what data we can pull from and why. He was very helpful, friendly and quick!"
- Jamie, in Alabama
"Speedy and efficient!"
- Cheryl, in Colorado
"Thank you very much. Nice job."
- Joe, in Illinois
"THANKS FOR THE FAST RESPONSE TURN AROUND TIME"
- Dawna, in Georgia
"Taylor did an amazing job of making a report work for us so we no longer have to do manual calculations to figure out some info. This will be super helpful for all of us! Thank you!"
- Mindy, in Alabama
"thank you - request was completed quickly and as requested."
- Christine, in Ohio
"Thanks so much!"
- Terri, in Maryland
"Good job"
- William, in Ohio
"It was just a thought."
- Joe, in Illinois
"Summer quickly and accurately added the codes I requested. She was polite and friendly, very pleased to have worked with her!"
- Beth, in Pennsylvania
"Awesome! Thank you Kristian."
- Barbara, in Missouri
"thank you"
- Christine, in Ohio
"Most excellent he did. He taught me how to navigate some administrative functions, and I appreciate that!!! Well done Kristian!!!"
- Gary, in Florida
"We are a fan of Brandy. She is great, and exceeds our expectation!!!!!!"
- Gary, in Florida
"Brandy is always super helpful and pleasant. She's positive and always gets the job done! Thanks Brandy! :)"
- Debbie, in Minnesota
"Great Job. Thank you so much for the quick response on this one."
- Joe, in Illinois
"Taylor found a way to make the impossible POSSIBLE! We had a problem that we were told there was no way to fix. Taylor was able to create a condition that fixed it for us! Thank you so much! :-)"
- Mindy, in Alabama
"Great Job! Thankyou so much. I love One and Done requests."
- Joe, in Illinois
"Kristian along with the rest of your team have been great to work with. Thank you"
- Mark, in Ohio
"Taylor made quick work of creating a report that will allow my colleagues and I to avoid errors in generating revenue reports. Thank you!"
- Michael, in Massachusetts
"Answered my question and follow up questions quickly and accurately. Very helpful, thank you!"
- Matthew, in Massachusetts
"Thanks, Bryan, for your always great assistance!"
- Amy, in Florida
"Bryan corrected the fee in record time! :)"
- Debbie, in Minnesota
"Citizen Serve Support Team are AWESOME, each time I ask a question whether it sounds crazy to me they understand what I need. Thank you, thank you to The Support Team"
- Adrienne, in Ohio
"Thank you Taylor! We appreciate all of your hard work and diligence with answering our questions and working to develop a solution to our request. This has been an immense help to our process and we appreciate how Taylor explained each step of the process thoroughly. Thank you!"
- Judy, in California
"Bryan is always super helpful and very quick to respond to tickets I submit"
- Brittney, in California
"Buddy understood my request and provided the report very quickly."
- Esther, in Arizona
"Awesome job!"
- Patsy, in Alabama
"Helped me quickly when needed."
- Terri, in Maryland
"Lucas was quick to respond and efficient!!!!!!"
- Shayne, in Florida
"Fastest tech in the west!"
- Terri, in Maryland
"Daniel did an awesome job updating two of my reports! Thank you!"
- Mindy, in Alabama
"He was able to set up a report that was needed in an extremely timely manner!! Very helpful and a great customer service attitude!! :)"
- Patti, in Florida
"Thanks again. Not sure If I sent this."
- Joe, in Illinois
"Thank you for the report. Nice Job."
- Joe, in Illinois
"Brandy is always very helpful and helps me to complete my support tickets 100%. Citizenserve is so lucky to have her."
- Sharon, in South Carolina
"Good work and fast... we never know who we might get to help us when putting in request, but we always get top notch customer service."
- Roger, in Iowa
"Daniel is always very helpful with reports. The support staff at Citizenserve always goes above and beyond!"
- Megan, in Texas
"Ryan helped guide me through the process and solved our problem"
- Eryk, in Illinois
"Super fast response times, that helps to make my work life so much better. Thanks!"
- Barbara, in Missouri
"Taylor fixed our issue. Thank you Taylor!"
- Mary, in Kansas
"This was a complex request that Taylor handled with ease, extremely helpful!"
- Michael, in Massachusetts
"Brandon did good job.. it was quick and fast ... FYI: I need to find things that take more time to fix... to make him actually work for the thumbs up :)"
- Roger, in Iowa
"Fast fix"
- Emmanuel, in Pennsylvania
"Thank you for making my report changes so quickly! Citizenserve Support Staff are the BEST!"
- Judy, in California
"I'm amazed at how fast you did this - thank you!!!!"
- Kelly, in Iowa
"Nestor was great! He completed all three of my reports very quickly and efficiently."
- Michelle, in Missouri
"Nestor was able to quickly compare 2 very extensive reports and figure out what was going on differently between the two. He got everything working great for us! Thanks Nestor! :-)"
- Mindy, in Alabama
"Awesome job!"
- Terri, in Maryland
"thanks for your help."
- Christine, in Ohio
"Great job thanks"
- Michael, in Arizona
"Lucas was awesome and came up with a great idea to assist us for the future too!"
- Terri, in Maryland
"Taylor is great! I've probably driven him a little crazy with some weird requests (sorry!) but he always gets them done quick."
- Ryan, in New York
"Thank you, Brandon!"
- Regina, in Georgia
"Thank you for the extremely fast response!"
- Judy, in California
"Two thumbs up for Daniel! He quickly addressed my request!"
- Ricci, in Massachusetts
"Thank you for figuring out how to eliminate that issue on the report."
- Joe, in Illinois
"Great Communication"
- Eryk, in Illinois
"KJ is always very helpful he will always call me as well for any clarification"
- Brittney, in California
"Taylor is very quick with fixing our requests and very helpful when we submit requests"
- Brittney, in California
"Thank you. Much Appreciated."
- Charlie, in Alaska
"Wonderful work, i apprciate all the help."
- Patsy, in Alabama
"Excellent communication, and super quick response. Taylor is the best!"
- Michael, in Massachusetts
"Great work and very patient, 5/5 stars"
- Eryk, in Illinois
"Summer did an amazing job!!! Professional, prompt, and knowledgeable. She definitely represents Citizenserve well."
- Norman, in Missouri
"Taylor was super quick and helpful!"
- Brittney, in California
"Thanks for the research and fix. Nice job. Claire said she just did that yesterday. I told her if she ran some large reports today, it could be the cache issue today. Thanks again."
- Joe, in Illinois
"Quick and easy!"
- Sandy, in South Carolina
"You guys a great."
- Andrei, in Ohio
"Brandy not only solved our fee schedule issues but she also taught me how to fix the issue in the individual accounts (should we come across the issue again). She really has done a wonderful job of helping us and I appreciate the quick fixes and proven support Citizenserve has for our City. I have zero regrets with choosing Citizenserve for our City's online software provider."
- Jamie, in Alabama
"Brandy did an excellent job of fixing our solution to our fee schedules quickly and efficiently! Great job!"
- Jamie, in Alabama
"Brandy did a great and quick job of solving our issues with fee structure. It is a difficult task, as I have looked at trying to it with administrative rights - ugh! She is excellent!"
- Jamie, in Alabama
"Helpful as always!!!"
- Dawn, in Ohio
"very good, complete and FAST"
- Roger, in Iowa
"Brandy's instructions on how to fix my problem were great! It was everything I needed and I have fixed what I needed to."
- Amanda, in Alabama
"Thanks for adding Ann to that process"
- Joe, in Illinois
"Kristian did a fantastic job in communicating with me with this ticket and promptly completing it."
- Mark, in Arizona
"Taylor was very quick to respond and helped complete the support request very quickly. His speedy assistance with this is greatly appreciated."
- Mark, in Arizona
"Thanks for the help on this."
- Joe, in Illinois
"Brandy truly works to understand our needs and assists us to meet them at every turn. She is friendly, professional and works diligently to meet our needs."
- Jamie, in Alabama
"Well I hope this is all fixed now. Thanks"
- Joe, in Illinois
"Daniel, You did good, actually excellent. I sent this request in as I left my office at the end of day. Then saw a response it was done when I got home, looked at it and asked for an addition and it was done by 10:00 pm cst. This is outstanding service. We do not take this for granted.. thanks."
- Roger, in Iowa
"Very quick and got the problem fixed"
- Eryk, in Illinois
"Brandy kindly help run through a series of test to help determine why our database system was having issues, She trouble shooted, took screen shots, and spot to our IT Manager on the phone to help find a resolution to the problem."
- Nancy, in Kansas
"Summer was impressive! Thank you"
- Mark, in Ohio
"Quick and helpful response! Much appreciated!"
- Kevin, in Kansas
"Thanks for removing the extra blank line from the code dropdown."
- Joe, in Illinois
"Thanks for the reset."
- Joe, in Illinois
"thanks"
- Joe, in Illinois
"Nice Job on creating that report. Nice response time too. Thanks again."
- Joe, in Illinois
"Taylor corrected all the ticket requests and the job was completed to perfection. Thank you!"
- Debbie, in Minnesota
"Thanks for the corrections to the Portal Liquor License Renewal. Nice job."
- Joe, in Illinois
"Thanks for fixing the ones that did not work and thanks for removing the old ones. Nice Job. I will work with Eryk to make sure all work now."
- Joe, in Illinois
"I really appreciate all the work Daniel did on this request! This feature is going to be very helpful for our customers! Thank You! :-)"
- Mindy, in Alabama
"Thanks for all your help. Hopefully someday your system will be able to make adjustments and it won't impact fees."
- Joe, in Illinois
"Did a great job and paid attention to the details. Great work"
- Eryk, in Illinois
"Summer is always super helpful and pleasant! Thanks for always being so wonderful to work with! :)"
- Debbie, in Minnesota
"Summer was very timely with processing and completing the request. Thank you so much - really appreciate the entire CS team!!!"
- Margaret, in Colorado
"Thank you for all your great help. They should give you a raise."
- Joe, in Illinois
"Thank you Lisa for taking care of this...now searches will be more accurate for these locations. Much Appreciated!"
- Michelle, in Vermont
"Thanks for fixing Jason's signature record."
- Joe, in Illinois
"thank you for your very quick response. we appreciate the help."
- Christine, in Ohio
"Quick response and explained why the problem occurred."
- Eryk, in Illinois
"Thank you for taking care of my request so quickly! I appreciate the support."
- Judy, in California
"I really appreciate Brandy and Lucas working together on this! Brandy came up with some good ideas but we needed something to work just a little differently. Then Lucas picked up and made another idea work for us. Great teamwork and we appreciate you all! :-)"
- Mindy, in Alabama
"Amazing response and fix by Buddy! the previous person who answered the ticket was unable to help, but Buddy recognized the issue and the importance of getting it corrected for us as quickly as possible."
- Rachelle, in Florida
"She was quick to respond and understood my request!"
- Esther, in Arizona
"She did a great job and was very quick to respond"
- Eryk, in Illinois
"Thanks Sarah!"
- Mary, in Kansas
"Brandy did an excellent, quick job of fixing my non-issue. She is always quick and efficient!"
- Jamie, in Alabama
"She was quick to respond to my request and made the changes I requested."
- Sabrah, in Utah
"Thanks for the quick fix! Helped remind us a feature of CS we haven't utilized much in the past."
- Tyler, in Mississippi
"Very fast response!"
- Terri, in Maryland
"Thank you for the very quick response to my request."
- Judy, in California
"thanks - report seems to be working now. we will double check next week and submit a new request if it still needs revised."
- Christine, in Ohio
"Summer was very kind and helpful in completing our fairly massive fee update in a very quick turnaround time. As always, it was great working with her and I look forward to doing so again in the future."
- Patrick, in California
"the report still is not working - please let us know when the report will be working, as we need to run this report and get the documents to our clients. we have tried a work around with a different report - but it is time consuming for staff."
- Christine, in Ohio
"Thanks for the quick fix on that drop down. Nice job. Love One and Done requests."
- Joe, in Illinois
"Fast response Time"
- Eryk, in Illinois
"Thank you"
- Cody, in Missouri
"Taylor did a fantastic job creating our project for receipts"
- Eryk, in Illinois
"Very fast with response times, he did a great job getting everything done and informing me on processes"
- Eryk, in Illinois
"Thanks for a great job on building these screens and reports for PW's new permit. Nice Job."
- Joe, in Illinois
"Good job on setting up those fees for the PW Utility permit. Thanks."
- Joe, in Illinois
"Thank you"
- Agustin, in Florida
"This condition that Julie told us about in our week of training and that Lisa set up for us is going to be AMAZINGLY helpful for all of our Permit Techs and our Customers! Saves everyone tons of time! THANK YOU!!! :-)"
- Mindy, in Alabama
"Thanks for the fee response. I will go with a manual fee."
- Joe, in Illinois
"Thanks - for the report."
- Maryjoy, in Pennsylvania
"Thank you Summer!"
- Cody, in Missouri
"Thanks for the info."
- Joe, in Illinois
"Thanks Brandon! Very quick response and completion"
- Steve, in Florida
"great job!"
- Scott, in North Carolina
"Summer kept in communication with me and I appreciated that. She took care of the changes with needed in a timely manner. Thank you"
- Patricia, in Arizona
"I was glad he updated the issue so it does not happen again but he also commented that I could update this manually. It does no good for me to update it manually. We need to be notified once the review process is complete and it did not do that. We usually don't know about these situations until we get a phone call from the customer, at which time they are not happy, wondering what is taking so long. This is what we are trying to avoid, and really need this problem to not ever happen. It needs to automatically populate so we are aware the review has been completed."
- Tammy, in Utah
"Thank you for the consistently amazing support!"
- Judy, in California
"Thank you always for the amazing customer support!"
- Judy, in California
"Nice job. Thanks for the fix on those letters and emails."
- Joe, in Illinois
"Thank you Summer , I appreciate your help and patience."
- David, in Arizona
"Super helpful and fixed the issue fast."
- Melissa, in Alabama
"Summer did a great job getting information pulled in to update our generated invoices for customers. Help help in greatly appreciated!"
- Nancy, in Kansas
"Summer was very quick in getting my request done and exactly like I asked."
- Jason, in Kansas
"Previously gave a thumbs down - it was the only box at the time that would open - sorry. Now I need assistance again - I wasn't able to update my password - and so cannot log in again...please help!"
- Colleen, in Ohio
"Thanks for all your Help. Nice Job."
- Joe, in Illinois
"Brandon did a fantastic job of answering my question. He was great and did so in a matter of minutes."
- Jamie, in Alabama
"Thank you for your help."
- Patsy, in Alabama
"Taylor was fantastic! Our request was done within a matter of minutes! Thank you!"
- Jamie, in Alabama
"Thanks for fixing the letter and email."
- Joe, in Illinois
"Exactly what we were looking for. Thanks!"
- David, in Iowa
"I was in a couple of licenses this morning and the issue looks to be taken care of, Thank you!"
- Ruth, in Florida
"I am so grateful! Thank you!"
- Lynn, in Arizona
"Summer answered the request promptly. She was very courteous and professional. Thank you!"
- Gregory, in Georgia
"good work"
- Tom, in South Carolina
"he called and we got it taken care of"
- Tom, in South Carolina
"Bryan did a great job."
- Michael, in Utah
"Thank you for your help."
- Patsy, in Alabama
"Ryan was super helpful with a very quick response."
- Nancy, in Massachusetts
"Thanks Summer!"
- Mary, in Kansas
"Thanks for setting up that username and pswd."
- Joe, in Illinois
"Thank you for the quick response."
- Patsy, in Alabama
"He was quick and responsive! When I asked for an edit (a failure on my side) - he was quick and kind! I appreciate all the Support Staff at Citizen Serve!"
- Lori, in Georgia
"Thanks"
- Joe, in Illinois
"Summer deserves a raise for her dedication and hard work."
- Angella, in Ohio
"Thanks for the assist with Syama."
- Joe, in Illinois
"Great communication and follow up"
- Dawn, in Ohio
"Thank you for the quick response."
- Patsy, in Alabama
"Buddy’s a rockstar!"
- Kim, in Florida
"Always great customer support!"
- Randy, in Missouri
"Thank you for the quick response."
- Patsy, in Alabama
"Thanks for making the requested changes quickly, Ryan!"
- Lisa, in Arizona
"Thanks for figuring this one out, Brandon. Much appreciated. :)"
- Samantha, in Minnesota
"Thank you so much, this helps me tremendously."
- Patsy, in Alabama
"Always so helpful"
- Dawn, in Ohio
"Fast and efficient, much appreciated! Thanks!"
- Jennifer, in Minnesota
"Summer came up with a solution to a problem we've had since the beginning of CS!"
- Cynthia, in Ohio
"thank you - the change worked perfectly."
- Christine, in Ohio
"Thanks again for the quick response and solution."
- Jeremy, in Wisconsin
"Thanks for getting test sys login fixed."
- Joe, in Illinois
"Thank you Summer Hankins for your quick response in getting my request resolved in a timely manner."
- Brigess, in Georgia
"Thank you for resolving this issue so quickly."
- Judy, in California
"Thanks, nice job, fast turn-around."
- Joe, in Illinois
"Fixed a serious issue immediately. Thank you so much!"
- Matthew, in Massachusetts
"Brandon was fast to fix this. We were a little slow in replying to him however...sorry about that."
- Terri, in Maryland
"Great job!"
- Eric, in Arizona
"Thank you Julie!"
- Mary, in Kansas
"I said this last time, but I really appreciate that Summer just picked up the phone and gave me a call. It really helped to save time. I feel like she didn't hurry me along, but took the time to explain things to make sure I understood them. I really appreciate that too. Thanks Summer!! :D"
- Samantha, in Minnesota
"Brandy responded very quickly to the department's request to add an appeal hearing date to the vacant property file"
- Colleen, in Massachusetts
"Lucas was very helpful and did a great job creating a report for the department."
- Colleen, in Massachusetts
"Thanks for all the help on this one."
- Joe, in Illinois
"Great and timely service"
- Eric, in Arizona
"GREAT JOB! Thank you for getting these corrected. I do realize a lot of folks had their hands on these 2 templates/reports. I personally hope, we never have to change these again. Again fantastic job. hope they are locked down now."
- Joe, in Illinois
"Thanks for the help."
- Joe, in Illinois
"Buddy made this PAINLESS!!!"
- Shayne, in Florida
"Thanks for trying and explaining."
- Joe, in Illinois
"The 10 million messages back and forth are really annoying when it could just be a phone call. She made the time to talk to me."
- Samantha, in Minnesota
"My issue was addressed quickly and accurately. thanks"
- Jen, in Georgia
"I enjoy working with Summer so much...she is always kind and patience with me"
- Leisa, in Minnesota
"It was the first month using these reports and Ryan worked with me until it was all cleaned up and usable. I appreciated his timely help as we are on a tight deadline for our November meetings."
- Eden, in Alabama
"Thanks"
- Joe, in Illinois
"Thanks for adding extra space to the email field."
- Joe, in Illinois
"Lisa did a great job on the reports I requested"
- Leisa, in Minnesota
"Thanks for fixing the report to add the Sip and Shop fee."
- Joe, in Illinois
"Summer is great to work with she is always very helpful"
- Leisa, in Minnesota
"Super fast response and fixed my issue within minutes. Double thumbs up."
- Michael, in Ohio
"Summer did fantastic work with updates to the Vacant Property License page"
- Colleen, in Massachusetts
"communicates well and helps you through the process. always so helpful"
- Dawn, in Ohio
"Really appreciate the super fast turn around time!"
- Ellen, in Missouri
"Nice job on the Elevator Special Invoice. Thank you so much."
- Joe, in Illinois
"Thanks for getting this done. Hope nothing else pops up."
- Joe, in Illinois
"Thank you so much Taylor!"
- Mary, in Kansas
"Thank you Taylor!"
- Mary, in Kansas
"Thanks for the fix on the error msg."
- Joe, in Illinois
"Quick, accurate, and responsive"
- Nancy, in Minnesota
"Thank you!"
- Mary, in Kansas
"Thanks for a lot of hard work on this project."
- Joe, in Illinois
"She did great"
- John, in Georgia
"Summer its funny only this inspection I am unable to enter"
- John, in Georgia
"It still doesn't work"
- John, in Georgia
"Thank you Lucas."
- Mary, in Kansas
"Nice job creating that additional email rpt. Thanks."
- Joe, in Illinois
"Thank you for the amazing new report! It's exactly what we needed!"
- Judy, in California
"Thank you great job."
- Patsy, in Alabama
"Ryan did a great job in creating a new report for the department!"
- Colleen, in Massachusetts
"Daniel was very helpful. We were looking for a report on a specific statistic. Daniel asked poignant questions to identify exactly what information we were looking for. When it turned out that there were no existing reporting option that fit our need, Daniel created a new report that was perfect for our purpose."
- City, in Massachusetts
"Duplicate route SFMnn-000nn is still in my queue."
- Cody, in Florida
"Duplicate route SFMnn-000nn is still in my queue."
- Cody, in Florida
"Duplicate route SFMnn-0001nn is still in my queue."
- Cody, in Florida
"Very helpful and very rapid responses!"
- Paige, in Ohio
"Summer took care of the department's request as soon as it was sent in."
- Colleen, in Massachusetts
"Brandy was great!! Solved the request very quickly."
- Michael, in Utah
"Kristian was gracious and expedited my request after a misunderstanding on my part. Kristian is super helpful, professional, and efficient. Thank you!!!"
- Dawn, in Missouri
"Thanks for the quick fix! Melissa"
- Melissa, in Alabama
"Nice Job thanks,"
- Joe, in Illinois
"thank you!"
- Dora, in Arizona
"Brandy was awesome and very helpful. I appreciate all her help."
- City, in California
"Thank you for the quick response."
- Patsy, in Alabama
"Thank you for the quick response."
- Patsy, in Alabama
"Thanks for the changes on that Phone # field."
- Joe, in Illinois
"Thanks for fixing that report"
- Joe, in Illinois
"Reese, this is great. Thank you!!"
- Mary, in Kansas
"Quick response. Thank you."
- Dale, in Missouri
"Very fast and helpful, as usual."
- Matthew, in Massachusetts
"Thank you Brandy. You were very helpful."
- Harley, in Missouri
"Thank you Summer for helping out. I appreciate you."
- Harley, in Missouri
"Thank you for the quick response on this. It will truly Help."
- Joe, in Illinois
"Extremely satisfied! She went beyond the call of duty to help me out. I'm very grateful for it! Anil Navkal Advisor to the Mayor Energy, Environment, and Sustainability City of Lawrence"
- Anil, in Massachusetts
"Thank you Summer!"
- Mary, in Kansas
"Thank you for your time and effort on finding the solution to our request. It is very appreciated. Thank you!"
- Judy, in California
"Great job plus Buddy found a security issue we weren't even aware of in our templates. Great job!"
- Terri, in Maryland
"Nice job adding the new field to the Permits. Thanks."
- Joe, in Illinois
"Taylor was really helpful in finding the solution to the address issue on a particular file!"
- Colleen, in Massachusetts
"Thanks for the help"
- Joe, in Illinois
"Always a pleasure"
- Read, in Illinois
"Bryan was swift in identifying the problem I had and quickly made changes to the system."
- Nancy, in Kansas
"He did a great job and was very helpful and patient on helping me get our on line portal operational."
- Judy, in Ohio
"He did a great job and has been so good and helpful and patient on helping me get our online portal operational."
- Judy, in Ohio
"Nice job on updating that report. Thanks."
- Joe, in Illinois
"Did a great job of making corrections quickly."
- Judy, in Ohio
"Answered all my questions and completed request quickly."
- Judy, in Ohio
"Thanks for checking. I knew it was user error (actually human memory error)."
- Joe, in Illinois
"Pleasant to work with and completed everything quickly in spite of me :)"
- Judy, in Ohio
"Very quick response and very helpful."
- Judy, in Ohio
"Nice job on the report. Thanks."
- Joe, in Illinois
"Great job, Taylor! Thanks very much!"
- Jeremy, in Arizona
"Thanks for the news on 6 vs 7"
- Joe, in Illinois
"Great job and helpful suggestions."
- Judy, in Ohio
"Thank you for your help and quick response."
- Sarah, in Pennsylvania
"Thank you. I did not know that I was able to make a change like that. Sorry for inconveniencing you but thank you SO much . Bill B"
- Bill, in Minnesota
"Kristian was very quick and responsive in addressing my issues on the portal. Thank you!"
- Michelle, in Florida
"Thanks for the quick help!"
- Jennifer, in Minnesota
"good job quick and exact - best thing to happen on this Friday!!"
- Roger, in Iowa
"Thank-you - Great Job!!!!"
- Deborah, in Florida
"Thanks for answering the question on Delete options for users."
- Joe, in Illinois
"Thanks for trying."
- Joe, in Illinois
"Sarah always does such a great job and completes our requests in a timely manner and it is always correct the first time. She takes time to read our requests and really understand what we're needing."
- Sydney, in Iowa
"Thanks for fixing other folks changes. I understand they have so many customers, it is hard to remember things."
- Joe, in Illinois
"Thank you Sarah!"
- Mary, in Kansas
"I open a new case. Put in the notes and all dates and nothing shows up on the calendar as scheduled. What am I doing wrong?"
- Lev, in Ohio
"thanks"
- Christine, in Ohio
"Outstanding turn-around time and response"
- Frances, in Arizona
"Thank you for the quick response to my request."
- Judy, in California
"Thanks for fixing this. It was working last week. It is weird that not only this receipt went off track, but so did the Pay by Contact receipt that Lucas fixed for us yesterday. Strange."
- Joe, in Illinois
"Thanks for the fix"
- Joe, in Illinois
"Awesome job on everything"
- Dawn, in Ohio
"Thanks for the good work, the service and everything else you do."
- Joe, in Illinois
"Thanks for the fix."
- Joe, in Illinois
"thank you for the quick response."
- Patsy, in Alabama
"thank you."
- Christine, in Ohio
"very helpful"
- Dawn, in Ohio
"Thanks for removing that username."
- Joe, in Illinois
"Summer Hankins was awesome, professional, patient, informative, responsive, complete and everything I would expect from our service provider. Thank you!!!"
- Gary, in Florida
"Thanks for the fix on the Daily Allocation rpt"
- Joe, in Illinois
"AMazing as always"
- Dawn, in Ohio
"Excellent support - Brandon exemplifies what makes Citizenserve a great product leader in support."
- John, in New York
"Thanks for the work."
- Joe, in Illinois
"Excellent communication. Called me to get clarification. Tested his changes well before they got back to me. Great job!"
- Read, in Illinois
"Awesome- quick response and met our needs 100%.....Thank you !!!"
- Margaret, in Colorado
"Thanks for the unlock."
- Joe, in Illinois
"Thanks so much for responding quickly."
- Terri, in Maryland
"Thanks for repairing that invoice."
- Joe, in Illinois
"Thanks for fixing that report sequence and adding a column."
- Joe, in Illinois
"Thank you Nestor. Have a good day"
- Cristi, in New York
"Quick fix to an urgent need. Thanks."
- Terri, in Maryland
"I really do appreciate the quick response from Summer"
- Mike, in Florida
"I appreciated Taylor listening to my concern and coming up with a solution to the issue i was running into when getting the details of a report."
- Kimberly, in Utah
"Quick response and great results!"
- Kevin, in Kansas
"Thanks for adding the Credit to the invoice. Nice work."
- Joe, in Illinois
"Kristian was extremely helpful and addressed the department's request very quickly!"
- Colleen, in Massachusetts
"Fast and Quick. Thank you"
- Maryjoy, in Pennsylvania
"Brandy expedited my support request. She was very knowledgeable and was able to fix the problem quickly. Thank You Brandy!"
- Gavin, in California
"Thank you for getting this done quickly, and for not "touching anything else"! :)"
- Cynthia, in Ohio
"Quick response. Very much appreciated!"
- Kathleen, in Pennsylvania
"Thanks for the help"
- Joe, in Illinois
"Thank you."
- Christine, in Ohio
"Nestor did a great job tweaking the report just the way we need it! Thanks!"
- Mindy, in Alabama
"Thanks for answering all my questions."
- Joe, in Illinois
"We appreciate your time and effort in these types of projects. Thanks."
- Joe, in Illinois
"Thank you, Brandy! I appreciate all of your effort helping our customers for their issues in timely manner! Your team is awesome for helping us and our customers whenever there is an issue or question."
- Ning, in Florida
"Quick work. Thank you."
- Charlie, in Alaska
"Thank you for the quick response yesterday."
- Patsy, in Alabama
"Perfect. Thanks"
- Jeremy, in Wisconsin
"Thanks for the quick answer and confirmation."
- Joe, in Illinois
"Great Job on this report. Thanks for the Fabulous effort and Turn-around."
- Joe, in Illinois
"Nestor is very helpful and took the time to explain things in detail. Totally appreciate his efforts."
- Kathy, in Missouri
"Very speed and thorough work. Thanks!"
- Patrick, in California
"Thank you so much for the help."
- Patsy, in Alabama
"Very fast response, very professional."
- Albert, in California
"What I requested, with fast, efficient support!"
- Judy, in California
"thank you - issue appears to be resolved./cdr"
- Christine, in Ohio
"I know if a request makes it's way to Julie it will be done right!!!!"
- Shayne, in Florida
"she was kind and very helpful"
- Leisa, in Minnesota
"Always very helpful. Thank you!"
- Matthew, in Massachusetts
"Great Job! I love that Buddy always explains in detail so we non-tech people can understand."
- Terri, in Maryland
"Thank you for the excellent support regarding my request!"
- Judy, in California
"The Citizenserve does the best job I have ever seen in my 23 years of government in responding to clients with assistance requests."
- John, in New York
"Great job. I was delayed in responding however, but you were quick!"
- Terri, in Maryland
"thank you for the quick reply!"
- Dora, in Arizona
"thanks! super quick response"
- Jenny, in Alabama
"Thanks very much for the quick turnaround on my support question - this information is very helpful so that we can inform our constituent. Sarah White, Senior Planner, City of Somerville"
- Sarah, in Massachusetts
"Thank you for an excellent job on creating the reports. Nice job."
- Joe, in Illinois
"Sarah is very knowledgeable and great at problem solving. She was patient with my inability to stay responsive to this request due to my juggling multiple priorities. She was also very communicative when she was going to be unavailable or delayed in responding. The thing I most appreciated, however, was when she pre-emptively informed me that the Test environment was going to be refreshed to remind me about the development she'd done in Test and then after the refresh she recreated the developed changes and reset my password for me. Excellent work. -Kim"
- Read, in Illinois
"Thanks"
- Joe, in Illinois
"Thank you for fixing the contact receipt fee amount logic. And a BIG THANK YOU for staying with me on this last night."
- Joe, in Illinois
"Thank you for the quick response."
- Patsy, in Alabama
"Thank you for the quick response!"
- Judy, in California
"Thumbs up!"
- Nicole, in Ohio
"Thanks for fixing that route."
- Joe, in Illinois
"Thanks for the Closing of the username"
- Joe, in Illinois
"Nice Job on updating those 2 reports. Thanks."
- Joe, in Illinois
