Contractor Licensing

You rely on your licensed contractors for your community development projects. With citizenserve you can simplify the process of contractor license registration, renewal, and verification.

Citizenserve’s comprehensive contractor licensing solution allows contractors to submit, pay for, and renew contractor licenses efficiently and effortlessly.

You specify the applicant information and documents required. Contractors can access the portal from anywhere to submit applications and renewals - even on the job site. Automated routing ensures applications are forwarded to the appropriate departments.

If you have contractor licensing data in another database, we can migrate the data into citizenserve, saving staff time and maintaining historical records.


With citizenserve our contractor licensing processes have been simplified for our staff and contractors. Our contractors can apply, pay for, and renew licenses online 24/7, avoiding visits to the County's offices. Our staff can quickly provide reviews and approvals, saving time and keeping our contractors on the job.

- St. Charles County, Missouri


If your State handles contractor licensing, we can easily integrate through published APIs to import the data you need to verify contractor licenses in real-time.

Automated notifications and real-time status updates to the online portal replace phone calls and visits to your office, saving both your staff and contractors valuable time.

Integration to a payment processor enables contractors to pay for license and renewal fees from the online portal.

With citizenserve contractor licensing, your contractors complete their licensing and renewals quickly and accurately. Keep your contractors on the job site, not in your offices. Let citizenserve help you deliver your services in a whole new way.

Online Applications


Citizenserve can help your municipality go paperless (almost) overnight. Contractors can submit applications, upload required documents, and pay their fees through citizenserve’s online portal. Applications are automatically routed to the appropriate department and staff based on your specific review and workflow processes.

Review and Approval

New license applications appear on your employees' Task Lists. Employees can use customizable deficiency checklists to quickly review and approve an application, or to send deficiency notices to applicants. You can also generate electronic Contractor License Certificates to be printed and mailed or downloaded online by the applicant.

Contractor Licensing Integrations

A common integration for our contractor license management software is to a payment processor to enable contractors to pay for permits, licenses, and renewals from citizenserve’s online portal. No more coming in to the office to pay; your contractors can pay online.

Contractor Licensing Renewal Process

As part of our Business Licensing Software, you can automatically and quickly generate contractor license renewal notices to be mailed or emailed. With citizenserve's online portal, contractors can renew their licenses; update information; pay their licensing fees; and submit insurance verification, proof of identity, and other required documentation.

Contractor Licensing Reports

You and your employees can create custom metrics viewable from the citizenserve dashboard. Display your key data in list, pie chart, or bar graph format. Print or export your reports to Excel, or create dynamic merge templates to mail or email your contractors in a fast batch process. Need a special report? Our support staff will create it for you as part of our Complete Customer Care Program.

Community Development Software, Simplified

          Government software systems often cause more headaches than they solve. Citizenserve has been designed from the beginning as an easy-to-use, robust, secure and reliable, community software solution. The system is fully configurable, meaning you can configure the software to meet your requirements rather than changing your processes to meet an inflexible municipal software package. In addition to this contractor management software solution, citizenserve offers integrated solutions for permitting software, planning & zoning software, code enforcement software, and request tracking software, as well as solutions for business licensing software, including health inspection software and rental registration software.

          Our online citizen portal makes it easy for your applicants to submit the right application and supporting documents, make online payments, and track the status of their submission. With our configurable workflows and tools, your staff can quickly complete reviews and communicate electronically with the applicant. Request a demo today to see how citizenserve’s flexible, configurable community development suite can meet the needs of your municipality and constituents. Citizenserve: community development software, simplified.

Online Demos