“Transitioning to a new platform seemed daunting. However, the implementation team from Citizenserve has been excellent at really digging into our current processes and synthesizing what we need the platform to be able to do. Drawing on their experience from working with other communities in the region, they are able to anticipate our needs and present multiple options so that we may select what works best for our community. The result is a platform that delivers much needed efficiencies and improved customer service.”

“Citizenserve provided us a solution for all our Community Development requirements. We have had great success with both the over-the-counter and the Portal Applications. We use Licensing, Permits, Code Enforcement, Inspections, Planning & Zoning, Adjudication and an Interface to our Financial system. Their response to report requests or support issues is remarkable.”

“We began using Citizenserve in 2009 for Code Enforcement case management. Based on this successful use we expanded to include all building permits, development plan review and licensing. We now have a fully cloud based online system that our development community has expressed to us how easy it is to input and track their permits and projects via the public portal. I have found the Citizenserve cloud based software to be very user friendly and they provide fantastic support when needed.”

“I have implemented permit tracking systems with other organizations, and Citizenserve is by far the smoothest and easiest implementation. The Citizenserve team is very responsive to the needs of the County and are great to work with, especially during the pandemic. Citizenserve drastically improves efficiency and reduces friction in the permitting and planning process.”

“Citizenserve has provided the City of Spanish Fort Building Department an efficient way to perform all the critical activities necessary for operations. Some of the methods made easier are the ability to receive and archive all necessary documents digitally, user friendly processing of applications, quick turnaround to issue the appropriate permits, effective ways to schedule required inspections and most importantly the digital record keeping with in field access. The Citizenserve staff has been excellent to work with from conception to completion of implementation as well as the ongoing support with quick response!”

“This software is easy to learn and to use. My building department went to online permitting, the permit technicians are ecstatic that 60% of the phone calls and 80% of the walk-ins have been eliminated and the call-in inspections have gone down 90% because the contractors are now going to the online portal for their inspection requests.”

“Citizenserve has proven to be one of the most responsive software vendors I have ever worked with. Building permitting is immensely complicated, as are health citations. Citizenserve has proven to be an excellent partner in building complex, multi-faceted and integrated solutions to meet the city’s needs in these areas. We have submitted literally hundreds of requests for enhancements, improvements, changes since launch, and they responded quickly to every one of them.”

My office used citizenserve from 2003 to 2006.  After a long hiatus I finally was able to convince new management to return to citizenserve.  My staff and I couldn’t be happier.  We picked right up where we left off.  Julie and Jim were fantastic in getting us back up to speed, showing us what was new, and helping us with changes to reflect our new procedures.  It’s like dealing with good friends when we need support.

Citizenserve has helped us launch into the digital age by transforming our services from antiquated paper processes to digital, streamlined and transparent workflows. The ease of use and simplicity has not only helped free up staff time but has helped our citizens stay up to date throughout our various permitting processes.