Building Officials choose citizenserve®

Citizenserve delivers real value to building officials by simplifying permitting and inspection workflows through powerful automation, real-time visibility, and seamless integrations. It reduces administrative busywork, speeds up reviews and inspections, and boosts overall efficiency — all backed by our dedicated long-term support.
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Why building officials choose citizenserve®

Building officials choose Citizenserve for its robust platform that simplifies permitting and inspection workflows through powerful automation and real-time visibility. With seamless integrations and exceptional ongoing support, it reduces administrative burden and boosts efficiency — both in the office and in the field. That’s why many have trusted us for over twenty years.
cloud permitting software portal
Ease of Use
Citizenserve features a clean, modern, and highly intuitive interface that requires minimal training for both staff and applicants. Building officials and their teams can quickly navigate the system, while citizens enjoy a simple, user-friendly portal for submitting permits and tracking applications.
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Powerful Automation
Citizenserve automates complex permitting and inspection workflows from application intake through final approval. With intelligent routing, automated notifications, and streamlined processes, it dramatically reduces administrative busywork and shortens permit turnaround times so your team can focus on what matters most.
permit software mobile inspections
Mobile Inspections
Citizenserve provides full mobile access through any web browser, giving inspectors complete functionality in the field. They can review permit history and plans, enter inspection results, attach photos, and generate automatic inspection reports in real time — with or without an internet connection.
planning and zoning public hearing
Seamless Integrations
Citizenserve offers robust, two-way integrations with ESRI ArcGIS, financial systems like Tyler Munis, Incode, and BS&A, payment processors, Laserfiche, plan review tools, and 311 systems. This eliminates data silos and manual entry, creating a smooth, unified operation across departments.
cloud permit software reporting
Real-Time Reporting
Citizenserve provides real-time dashboards and reporting that give building officials instant visibility into permit status, workloads, and performance metrics. This transparency helps teams manage backlogs, make better decisions, and maintain strong accountability.
AI tools for community development software users
Reliable, Long-Term Support
What truly sets Citizenserve apart is our exceptional, responsive support. From smooth implementation through decades of use, our dedicated team works closely with you to ensure ongoing success, making Citizenserve a trusted partner for building officials for over twenty years.

What our clients say

Citizenserve has an outstanding support and customer service team that has always responded to my many requests quickly and efficiently. I’ve always been impressed with this aspect of Citizenserve from day #1. Thank You!

Titusville, Florida

“Three more communities are joining Citizenserve in 2020 after realizing the ease with which the other communities functioned during recent pandemic shutdowns. To be completely able to move your department’s business through online transactions including registrations, plan review and obtaining permits has been tremendous for us. Online registration renewals have been a game changer for us – Citizenserve not only saves time it has also reduced inaccuracies and keeps tasks scheduled for staff. We look forward to using Citizenserve for years to come.”

Jennifer in First Suburbs Development Council (FSDC), OH

The citizenserve online citizen access has really helped cut down on the daily phone calls asking for status on permit projects, and with the reporting function we can more accurately track our permit review timeliness!

Lewiston, Idaho

Services built for building officials

Modern Online Permitting for Building Officials
Simplified Online Permitting
Citizenserve’s online permitting portal makes life easier for building officials by streamlining the entire application process. Staff spend less time chasing documents and answering basic questions, while contractors and residents submit complete, accurate applications with guided workflows and instant status updates.
Greater Transparency and Control
The Citizenserve portal gives building officials real-time visibility into every permit, from submission to approval. You can monitor workloads, identify bottlenecks, and maintain full control over the review process — all while delivering a professional, modern experience that reduces phone calls and increases resident satisfaction.
Faster, Better Plan Review with Citizenserve
Streamlined Plan Review
Citizenserve simplifies plan review with a clear, automated workflow that routes plans efficiently to the right reviewers. Building officials and staff can easily add comments, mark up drawings, and track the status of each review in real time, significantly reducing processing times and bottlenecks.
Collaborative Electronic Resubmissions
Contractors and applicants can quickly resubmit revised plans and documents directly through the Citizenserve portal. The system keeps a complete history of comments, revisions, and versions, enabling smoother collaboration and faster approvals while eliminating paper-based delays.
Mobile Permit Inspections with Citizenserve
Faster Field Inspections
Citizenserve enables building officials and inspectors to perform mobile inspections through any web browser. Inspectors can enter results, capture photos, and generate automatic reports in real time — even offline — saving time and reducing paperwork.
Convenient Inspection Requests
Contractors can request inspections quickly online via the Citizenserve portal or by text message. Requests flow directly into your system with automatic notifications, giving your team better scheduling visibility and fewer missed inspections.
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Results that matter

See how communities across the country are streamlining services with citizenserve. From permitting to inspections, these stories show what’s possible when the right tools get out of the way.
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