“I have implemented permit tracking systems with other organizations, and Citizenserve is by far the smoothest and easiest implementation. The Citizenserve team is very responsive to the needs of the County and are great to work with, especially during the pandemic. Citizenserve drastically improves efficiency and reduces friction in the permitting and planning process.”
“We really appreciate Citizenserve’s unusual approach to costs: fixed-price services! We were able to start small with one area (Code Enforcement) and then roll out the system over time so that we addressed more of the functions for our Community Development Department: building permits, planning requests, and licensing. Citizenserve’s project manager was excellent and worked very hard to address all of our needs for a smooth implementation. Since the project their support team has continued to deliver quickly on all of the requests we’ve made, including building a whole new permit in a day when the Mayor identified an online outdoor seating permit as a priority for re-opening during the pandemic.”
“Citizenserve has proven to be one of the most responsive software vendors I have ever worked with. Building permitting is immensely complicated, as are health citations. Citizenserve has proven to be an excellent partner in building complex, multi-faceted and integrated solutions to meet the city’s needs in these areas. We have submitted literally hundreds of requests for enhancements, improvements, changes since launch, and they responded quickly to every one of them.”
