With over 13 years and one billion transactions to its credit, citizenserve’s cloud-computing platform grants you access to fast, secure, and user-friendly e-government solutions

Join the cloud computing revolution

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Business Licensing

Enjoy stress free, organized and intelligently comprehensive licensing application and renewal solutions...

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Code Enforcement

Imagine code violation concerns never falling through the cracks, and full mobile access for inspectors...

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Permitting

Allow for online permit applications, processing and payments from citizens and contractors at a distance...

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Planning & Zoning

Streamline and simplify application, review, resubmittal, public notification and hearing processes...

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Request Tracking

Automatically accept and route online citizen requests to the appropriate department or person...

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Online Portal

Integrate your solutions with seamless cloud-computing online portal access for your employees and citizens...

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The citizenserve Difference

81%
Online Permit Applications

Municipalities already utilizing citizenserve’s online portal e-government solutions report that over 80% of their total permit applications are handled completely online....

99.999%
Secure and Reliable

Citizenserve’s cloud computing e-government online portal solutions offers reliability, security and speed with 99.999% active system uptime....

83%
Online Business License Applications

Municipalities already utilizing citizenserve’s online portal e-government solutions report that over 80% of their total license applications and renewals are handled completely online...

91%
Complete Customer Care

Citizenserve’s complete customer care program provides ongoing customized, comprehensive training and support to every municipality at no additional cost, where 90% of all user requests receive same day...

99.999
System Up Time Percentage
32,235
average transactions per minute


76,605
Average Monthly activities

 

99,711
Average annual applications

Featured Demos

Complete Customer Care

Every user subscription comes with unlimited training and support at no additional cost through our complete customer care program.

Our comprehensive Complete Customer Care Program provides unlimited training and support to every citizenserve user at no additional cost. Our dedicated, certified support engineers and project managers work alongside you to configure citizenserve to meet your individually specific needs. They coordinate every setup task, including data migration and system integration, in order to ensure your satisfaction and success. We are available at any time to assist you with any issue, concern or question you might have. Every member of our support staff is holistically trained for proficiency in all facets of citizenserve, so they can readily and easily assist you regardless of situation or circumstance. Although our average emergency response time is fifteen minutes or less, we absolutely guarantee response times in one hour or less for high priority issues. For all standard requests, our average response time is less than four hours, but we guarantee a response the same day.