The way you do business is changing. The ability to work virtually with your citizens, business owners and contractors is critical. Learn how citizenserve can help you
Learn how the citizenserve Complete Customer Care Program can help your municipality provide online services to your contractors, businesses and citizens. Our dedicated, certified support engineers and project managers work alongside you to configure citizenserve to meet your specific needs and ensure your satisfaction and success.
The City of Somerville was working off paper permit applications and tracking inspections on index cards. When development in the city took off completing more than 600 inspections per month on a paper system became unmanageable. Learn how citizenserve helped Somerville go completely paperless while saving time and improving service to their citizens, contractors and business owners.
Municipalities already utilizing citizenserve’s online portal e-government solutions report that over 80% of their total permit applications are handled completely online....
Municipalities already utilizing citizenserve’s online portal e-government solutions report that over 80% of their total license applications and renewals are handled completely online...
Every user subscription comes with unlimited training and support at no additional cost through our complete customer care program.
Our comprehensive Complete Customer Care Program provides unlimited training and support to every citizenserve user at no additional cost. Our dedicated, certified support engineers and project managers work alongside you to configure citizenserve to meet your individually specific needs. They coordinate every setup task, including data migration and system integration, in order to ensure your satisfaction and success. We are available at any time to assist you with any issue, concern or question you might have. Every member of our support staff is holistically trained for proficiency in all facets of citizenserve, so they can readily and easily assist you regardless of situation or circumstance. Although our average emergency response time is fifteen minutes or less, we absolutely guarantee response times in one hour or less for high priority issues. For all standard requests, our average response time is less than four hours, but we guarantee a response the same day.