With over 16 years and one billion transactions to its credit, citizenserve’s cloud-computing platform grants you access to fast, secure, and user-friendly e-government solutions
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The citizenserve Difference
Municipalities already utilizing citizenserve’s online portal e-government solutions report that over 80% of their total permit applications are handled completely online....
Citizenserve’s cloud computing e-government online portal solutions offers reliability, security and speed with 99.999% active system uptime....
Municipalities already utilizing citizenserve’s online portal e-government solutions report that over 80% of their total license applications and renewals are handled completely online...
Citizenserve’s complete customer care program provides ongoing customized, comprehensive training and support to every municipality at no additional cost, where 90% of all user requests receive same day...
Complete Customer Care
Every user subscription comes with unlimited training and support at no additional cost through our complete customer care program.
Our comprehensive Complete Customer Care Program provides unlimited training and support to every citizenserve user at no additional cost. Our dedicated, certified support engineers and project managers work alongside you to configure citizenserve to meet your individually specific needs. They coordinate every setup task, including data migration and system integration, in order to ensure your satisfaction and success. We are available at any time to assist you with any issue, concern or question you might have. Every member of our support staff is holistically trained for proficiency in all facets of citizenserve, so they can readily and easily assist you regardless of situation or circumstance. Although our average emergency response time is fifteen minutes or less, we absolutely guarantee response times in one hour or less for high priority issues. For all standard requests, our average response time is less than four hours, but we guarantee a response the same day.