Request Tracking

Empower you citizens to request services in a streamlined, organized, and efficient request tracking system. Citizens will love the ease of making requests and staff will love the ease of managing requests. With Citizenserve's integrated community development software you can modernize and simplify your processes for your constituents and your staff.

Citizenserve’s comprehensive cloud-computing solutions software provides a seamless link between the needs of your citizens and the effectiveness of your employees.

Our online request tracking software system automates the assignment, routing, and fulfillment of your citizens’ requests—including activity escalation, messaging, and email communication tools.

Citizens submit requests and upload related documents through the citizenserve online portal, which can be provided as a link on your website. The request is automatically routed to the appropriate department.


As a new user of citizenserve, I found this software easy to use. Since it is customizable, I’m able to make everything exactly how I want it. Their excellent customer service will quickly resolve any issues that may arise.

- City of Carbondale, Colorado


Requests are routed to task lists, allowing your staff to quickly respond and meet the needs of your citizens. Staff can easily escalate requests to supervisors or other departments and can communicate with citizens using built-in messaging and email tools.

With citizenserve’s request tracking software, your citizens can easily submit requests, while your staff can conveniently process and resolve them. The online portal acts as a communication hub, providing updates to citizens on the status of their requests.

Citizenserve is flexible enough to handle multiple request types, including public records requests, reports of emergency road hazards, and required maintenance.

Keep the lines of communication with your citizens open while easing the paperwork burden of your staff. Let citizenserve help you deliver your services in a whole new way.

Online Requests

Citizenserve can help your municipality go paperless quickly. Your citizens can submit requests through the citizenserve online portal on your municipal website. Upon location selection and property data input, a street view image of the property is automatically imported from your parcel data. Requests are automatically routed to the appropriate department and staff based on the request type and location.

Request Routing

Your citizens’ requests are automatically routed to the appropriate department and staff based on the request type and specific location. Your employees can easily view all of the new requests in their Task List or on a map. They can also generate custom notices and letters based on your business and workflow processes.

Online Request Tracking Reports

You and your employees can create custom metrics viewable from the citizenserve dashboard. This includes reports in list, pie-chart, or bar-graph format. You can print or export your reports to Excel, and also create dynamic merge templates to mail or email your citizens in a fast batch process. Need a special report? Our support staff will create it for you, as part of our Complete Customer Care Program.

Community Development Software, Simplified

          Government software systems often cause more headaches than they solve. Citizenserve has been designed from the beginning as an easy-to-use, robust, secure and reliable, community software solution. The system is fully configurable, meaning you can configure the software to meet your requirements rather than changing your processes to meet an inflexible municipal software package. In addition to our request tracking software, citizenserve offers integrated municipal government solutions for business licensing software, including health inspection software, rental registration software, and contractor licensing software; online permitting software; planning & zoning software; and code enforcement software.

          Our online citizen portal makes it easy for your applicants to submit the right application and supporting documentation, make online payments, and track the status of their submission. With our configurable workflows and tools, your staff can quickly complete reviews and communicate electronically with the applicant. Request a demo today to see how citizenserve’s flexible, configurable solution can meet the needs of your municipality and constituents. Citizenserve: community development software, simplified.

Online Demos