THE CITIZENSERVE DIFFERENCE
67.2%
CONTINUOUS IMPROVEMENT
We take our customers' feedback seriously; all users can submit enhancement requests. 67.2% of enhancement requests in 2023 were added to citizenserve...
84.1%
Get Changes You Need Fast
You shouldn’t have to wait days or weeks when you need a change. We complete 84.1% of requests the same day...
98.8%
WE ARE HERE FOR YOU
We provide personal responses to your requests within minutes. We achieve this on 98.8% of support requests...
99%
What Do Our Customers Say?
99% of our customers give our support a thumbs up. But don’t take our word for it...
99.99%
Secure and Reliable
Citizenserve’s cloud computing e-government online portal solutions offers reliability, security and speed with 99.999% active system uptime...
6
Average minutes to respond
on Urgent requests
on Urgent requests
17
Average minutes to respond
on Standards requests
on Standards requests
21
Years in business, no ownership
changes or acquisitions
changes or acquisitions
PCI DSS Level 2 Service Provider Badge
AICPA SOC2 Compliance Certificate