Health Inspection

Citizenserve offers robust health inspection software, from online scheduling through mobile inspections and instant citations, letters, and inspection reports.

Citizenserve’s comprehensive health inspection solution can be configured to reflect your municipality's health codes, associated citations, fines, and reporting. Citizenserve's online portal enables the online submission of complaints. Flexible workflows eliminate delays in scheduling and completing your health and safety inspections.

Your health inspectors can access citizenserve in the field from any mobile device. Inspections are streamlined, with automated checklists, photos and videos taken from the inspector's mobile device, and customized inspection reports. Your inspectors can conduct, complete, and report on health inspections from the field, eliminating return trips to the office.


Citizenserve has proven to be one of the most responsive software vendors I have ever worked with. Health citations are immensely complicated. Citizenserve has proven to be an excellent partner in building complex, multi-faceted, integrated solutions to meet the City's needs.

- City of Revere, Massachusetts


Health Inspections are integrated with our online business license software. And if you want to move into the digital age, Citizenserve can help your municipality go paperless (almost) overnight.

Easily configure inspection checklists according to your requirements for an unlimited number of inspection types. Re-inspections can be quickly scheduled, and billed, saving your business owners and inspectors time.

Automated notifications enable inspection results, including inspection forms with attached photos and videos, to be generated as emails or letters. Your inspectors can easily provide comprehensive lists of corrective actions for quick remediation, and citizenserve maintains a complete history of inspections, citations, communications, and associated documents.

Streamline your health inspections with citizenserve. Keep your inspectors happy with intuitive tools that can be used from the field; ensure the health and safety of your citizens with timely and accurate inspections; and capture revenue by charging for inspections or re-inspections as allowed by your municipality. Let citizenserve help you deliver your services in a whole new way.

Integration to Business Licensing

Citizenserve's health inspections are integrated with business licensing. You can prevent the approval or renewal of establishments that fail their inspections based upon ratings thresholds you identify. And citizenserve can help drive your license applications online.

Inspection Scheduling Options

Inspection appointments can be requested by a complaint form on the citizenserve portal. Annual inspections are generated during license renewals, and staff can manage their case load using task lists or metrics. Inspectors are notified when inspections are scheduled and can access all case details from the field.

Health Inspection Integrations

We can easily integrate to your GIS to enable health inspections to be displayed on a map, either for individual inspectors, by business type, or other criteria you specify.

Individual Inspections

Citizenserve enables a wide variety of health inspection types, with different reports, violations, and notifications for each type. Food, massage, tattoo, and other establishments have unique health codes, violation types, and fines. With citizenserve, you can configure health inspections for each business type individually.

Health Inspection Reports

You and your employees can create custom metrics viewable from the citizenserve dashboard. Display your key health inspection data in list, pie chart, or bar graph format. Print or export your reports to Excel, or create dynamic merge templates to mail or email your citizens in a fast batch process. Need a special report? Our support staff will create it for you as part of our Complete Customer Care Program.

Community Development Software, Simplified

          Government software systems often cause more headaches than they solve. Citizenserve has been designed from the beginning as an easy-to-use, robust, secure and reliable, community software solution. The system is fully configurable, meaning you can configure the software to meet your requirements rather than changing your processes to meet an inflexible municipal software package. In addition to health inspection software solutions, citizenserve offers integrated solutions for other business licensing software needs, including rental registration software and contractor licensing software.

          Our online citizen portal makes it easy for your applicants to submit the right application and supporting documentation, make online payments, and track the status of their submission. With our configurable workflows and tools, your staff can quickly complete reviews and communicate electronically with the applicant. Citizenserve also offers integrated municipal government solutions for permitting software, planning & zoning software, code enforcement software, and request tracking software. Request a demo today to see how citizenserve’s flexible, configurable solution can meet the needs of your municipality and constituents. Citizenserve: community development software, simplified.

Online Demos