Complete Customer Care

Citizenserve’s complete customer care program provides ongoing customized, comprehensive training and support to every municipality at no additional cost.

Through our complete customer care program, we guarantee a response to your urgent requests within one hour, however, the majority of urgent requests receive a response within 15 minutes. We guarantee same-day response times on non-urgent requests, while the majority receive requests within one hour, and 92% of all requests are received same-day resolution. Many online e-government solutions providers do not offer personalized customer support services and a sizeable percentage of those that do charge clients extra for such assistance. In addition, support is riddled with increased wait and response times, and in the case of internal systems with IT people who do not have time to assist those in need.

What customers say about the citizenserve complete customer care:

  • Outstanding support and customer service. -Laurie Dargie. Titusville, Florida
  • Always great service and tech support. -Paul Frick. Laurel, Delaware
  • Citizenserve support and service is excellent. -Jessica Teague. Benton, Arkansas

Citizenserve is incredibly distinct in the cloud-computing, e-government solutions world because of the standard of complete customer care our expert technicians provide. The annual subscription price your municipality pays covers comprehensive, personalized, timely and thorough customer care. No hidden costs, no days off, and no downtime on the part of your employees or citizens due to unavailability of service. From simple to technical and everywhere in between, citizenserve’s customer care specialists ensure each and every request is met with the service, support and seriousness you deserve.