What are the benefits of online permitting software? What if citizens and contractors could easily apply for building permits without leaving the comfort of their homes or offices? What if your staff could immediately receive and review these applications, thereby allowing them to communicate with contractors and applicants in live time, and without the once-requisite paperwork delay? Well, with citizenserve’s cloud-computing permitting software solutions, you no longer need to want what is readily available to have.

Citizenserve’s online permitting software solutions automates and simplifies permit application, review, resubmittal, approval and inspection processes.

Contractors can apply and pay for permits online, as well as interact with inspectors in live time—in order to have the most up-to-date review status information.

Applications can be specifically routed for review to the correct department, plan review reports can be created from a dynamic pic-list of comments through our intuitive, user-friendly interface.

We began using citizenserve software in 2010 for permitting. The internet based feature and customization were the initial selling points, however the service response and continuing improvements to the software have been the real key to the software.

- Town of Duck, North Carolina

Inspectors can update reports quickly through the user-defined inspection checklist and commenting features. Additionally, expiration dates can even be automatically updated to ensure accurate record keeping on all sides.

With citizenserve’s online permitting software solutions citizens, contractors, inspectors, and other clerical permitting staff can all stay on the same page at the same time, resulting in expedient and efficient permitting from beginning to end of the process.

Citizenserve is leading the way in 21st century permitting technology, where concise and congruent information sharing allows for the permitting process to be simpler and easier than ever before.

Online Applications

Your local contractors can apply, pay for, and upload plans—as well as any accompanying documents through the online portal. On a bureaucratic level, your employees will enjoy automatic permit routing to the correct departments and staff, based on your workflow process.

Plan Review

Incoming applications are automatically routed to the appropriate department and staff based on your requirements. Reviewers can easily view electronic plans and specifications, and then quickly enter comments from the online glossary of common corrections to create the plan review report. Contractors can view application status and resubmit through the online portal.


With our permitting software, contractors can request inspections online, which are automatically routed to the correct inspector for scheduling and review. Inspectors can view inspections due in calendar format, or on a map. They can also create custom inspection checklists to mimic your current inspection process, and even generate inspection reports from the field.


You and your employees can create custom metrics viewable from the citizenserve dashboard. This includes reports in list, pie-chart, or bar-graph format. You can print or export your reports to Excel, and also create dynamic merge templates to mail or email your citizens in a fast batch process. Need a special report? Our support staff will create it for you, as part of our Total Support Program.

Online Demos