Permitting

What are the benefits of online permitting software? Your contractors can easily apply for building permits without leaving the comfort of their homes or offices. Your staff can immediately receive and review applications, allowing them to communicate with contractors and applicants in real-time without delays in paperwork. Find out how citizenserve’s cloud-computing permitting software solutions simplify the permitting process for your contractors and staff, reduce timelines, and eliminate paperwork.

Citizenserve’s permitting software solution automates and simplifies permit application, review, resubmittal, approval and inspection processes. And if you are looking for quick permit software, also known as instant permits or over-the-counter permits, you've come to the right place.

Contractors can apply and pay for permits from citizenserve's online portal and interact with inspectors in real time. There are no delays in communication; your contractors will always have the most up-to-date review status information.

Applications are routed for review to the correct departments and users. Plan reviews are simplified with a built-in markup tool, dynamic pick lists of your specific review comments, and notifications that let your applicants know when review comments and documents are available from the portal.


We began using citizenserve software in 2010 for permitting. The internet based feature and customization were the initial selling points, however the service response and continuing improvements to the software have been the real key to the software.

- Town of Duck, North Carolina


Inspectors can update reports quickly through user-defined inspection checklists and commenting features. Citizenserve is a fully mobile solution, so your inspectors have access to all of citizenserve's features from the field, eliminating the need to return to the office to update inspection reports. Citizenserve's consistent, easy-to-use interface simplifies the building permit inspection process.

With citizenserve’s online permitting software, citizens, contractors, inspectors, and other community development staff have an integrated tool that serves as a communication hub. Everyone stays on the same page, from the beginning to the end of the permitting process.

With citizenserve's cloud-based permitting software, applicants apply and pay for permits through the online portal, staff can streamline the review process with integrated tools and workflows, and inspectors have the tools they need to complete inspections from the field. Find out how to eliminate paper based steps, bottlenecks, and headaches from your permitting processes with citizenserve. Let citizenserve help you deliver your services in a whole new way.

Online Permit Applications

Your local contractors can apply and pay for permits online, as well as upload plans and other accompanying documents through the online citizen portal. Your staff benefit from automatic permit routing to the correct departments and staff, based on your workflow process. Citizenserve can help your municipality go paperless overnight.

Plan Review

Incoming applications are automatically routed to the appropriate department and staff based on your requirements. Reviewers can easily view electronic plans and specifications, quickly enter comments from the online book of common comments populated with your popular corrections, and create the plan review report. Contractors are notified of updates and can view application status and resubmit through the online portal.

Permit Inspections

With our permitting software, contractors can request inspections online, which are automatically routed to the correct inspector for scheduling and review. Inspectors can view inspections due in calendar format or on a map. They can also create custom inspection checklists to mimic your current inspection process and generate inspection reports from the field.

Permit Reports

You and your staff can create custom metrics viewable from the citizenserve dashboard. This includes reports in list, pie-chart, or bar-graph format. You can print or export your reports to Excel, and also create dynamic merge templates to mail or email your citizens in a fast batch process. Need a special report? Our support staff will create it for you, as part of our Complete Customer Care Program.

Community Development Software, Simplified

         Government software systems often cause more headaches than they solve. Citizenserve has been designed from the beginning as an easy-to-use, robust, secure and reliable, community software solution. The system is fully configurable, meaning you can configure the software to meet your requirements rather than changing your processes to meet an inflexible municipal software package. In addition to permitting software solutions, citizenserve offers integrated solutions for business licensing software, including health inspection software, rental registration software, and contractor licensing software.

          Our online portal makes it easy for your applicants to submit the right application and supporting documentation, make online payments, and track the status of their submissions. With our configurable workflows and tools, your staff can quickly complete reviews and communicate electronically with the applicant. Citizenserve also offers integrated municipal government solutions for code enforcement software, planning & zoning software, and request tracking software. Request a demo today to see if citizenserve’s flexible, configurable permit system software is the best permit software for your municipality. Citizenserve: community development software, simplified.

Online Demos