Online permitting lets contractors and applicants submit, pay, and upload plans from anywhere—no office visits or paper stacks. Your staff gets instant access, reviews in real time, communicates directly, and tracks everything without chasing documents.
Citizenserve’s cloud-based solution simplifies the whole process: online submissions, automated routing, real-time collaboration, mobile inspections, and full tracking — cutting timelines, eliminating paperwork, and improving service for everyone.
Citizenserve® is proven cloud-based community development software that matches your workflows without custom coding, delivering fast setup, seamless portals, automated processes, AI-powered tools, easy integrations with GIS, financial systems and more, plus 99.999% uptime.
Contractors apply, pay, and track permits directly from the online portal. Staff and inspectors communicate in real time, so contractors always see the latest review status—no delays or phone tag.
Online Permit Applications
Contractors apply, pay, and upload plans from anywhere through the online portal. Staff receive instant submissions, review faster, and eliminate paper delays.
Plan Review
Applications route automatically to the right reviewer. Built-in markup tools lets staff annotate plans digitally, comment, approve, and notify applicants—all from one system.
Mobile Inspections
Contractors request inspections online. Inspectors complete inspections from the field from any mobile device using our AI-powered tools and auto-sync offline mode. Faster, smarter, streamlined inspection entry.
Real-Time Communication
Built-in messaging and live status updates keep contractors, inspectors, and staff connected. No phone tag or delays—everyone stays informed instantly.
Resubmittal & Approvals
Applicants resubmit revised plans online in seconds. Reviewers receive instant notifications and can quickly approve or request further changes, keeping the process moving without delays.
Powerful Reporting & BI
Generate custom reports in lists, charts, or graphs. Export to Excel or request specialized reports from support—all in a few clicks.
What our clients say
“Using Citizenserve gives our inspectors the ability to look up permits in the field, which has allowed them to be much more efficient with their time. Additionally, Citizenserve’s response to staff queries and requests is superb.”
Bryan in Merriam, KS
“We implemented Citizenserve in 2017. It has streamlined our permitting process beyond our expectations. The Support Center is exceptional.”
Pam in Pottawattamie County, IA
“I really value the customer service provided by citizenserve. It’s refreshing that the company continues to make customers their priority. It does not happen often these days.”
Lisa in Sahuarita, AZ
“The operation created has helped to streamline our process and provide a more efficient and organized way to manage each project. We are extremely happy with the functionality of Citizenserve and ability to create the necessary adjustments to handle our financial components.”
Clifton Park Planning Department
Always great service and tech support and handle any problems – they go the extra distance to keep us going!! We highly recommend you compare citizenserve to other software available !!!!
Paul in Laurel, Delaware
Citizenserve has made it possible for our officers to have access to records and the ability to enter case data in the field. This allows the officer to be accurate to the minute with property enforcement, keeping the officer in the field and not at a desk.
Productivity – Boulder
Need some help to brighten your day, contact citizenserve, and your problem will be solved the right way.
Support, Rhyme – Sampson County
Citizenserve is a valuable tool that is user-friendly and responsive to our needs. This is especially true whenever we have a special request for a report or project, they always respond quickly with exactly the report or information we need.
Easy to use – Peoria
We use citizenserve to track every aspect of our Code Enforcement operation. The citizenserve staff have done a great job responding to inquiries, the system and support have made it possible for us to manage a large caseload with minimal staffing.
code enforcement, workload, reports – fairfield
20+
Years of Experience
For over 20 years, Citizenserve has helped communities modernize how they manage permitting. Our cloud-based system lets contractors apply online, staff review applications in real time, and departments collaborate without relying on paper or in-person visits. By centralizing communication and automating manual steps, citizenserve streamlines your entire permitting process—speeding up approvals and improving service for residents and businesses.
Incoming applications are automatically routed to the right department and reviewer based on your setup.
Reviewers access electronic plans and specs instantly, add comments quickly using your built-in library of common corrections, mark up plans directly with our integrated markup tool, and generate the review report—all from one secure interface.
Contractors receive real-time notifications of updates, view status, and resubmit revised plans through the online portal without delays or paper.
Government permitting systems shouldn’t create more work—they should eliminate it. Citizenserve is built from the ground up as an easy-to-use, secure, and reliable cloud-based platform that adapts to your processes, not the other way around. Don’t take our word for it—see what real users say in our reviews. Fully configurable without custom coding, citizenserve lets you tailor workflows, forms, and rules to match exactly how your department operates. It seamlessly integrates with GIS, financial systems, and other tools you already use, so your data stays connected and up to date without manual re-entry or silos.
Applicants submit applications, upload documents, pay fees, and track status 24/7 through a simple online portal—no in-person visits or paper forms required. Staff get automated routing, real-time collaboration, mobile inspections, and instant communication with applicants to keep everything moving quickly and transparently. Citizenserve delivers a better experience for contractors and residents while reducing administrative burden for your team. Request a demo today to see how our flexible permitting system can streamline your municipality’s processes and improve service delivery across the board.
Mobile Permit Inspections
Contractors request inspections online — automatically routed to the right inspector for scheduling.
Inspectors view inspections due on a calendar or interactive map, get automated driving directions to the site, use custom digital checklists that match your process, and generate reports from the field — even offline. Data syncs automatically once connectivity returns — all paperless and reliable.
Communities using citizenserve permitting see faster application processing, up to 50% shorter review times, and significantly fewer backlogs. Contractors submit and track online from anywhere, while staff review instantly, communicate in real time, and conduct mobile inspections without paper. The outcome: quicker approvals, happier residents and contractors, and teams that spend less time on admin and more time serving the community.