Business Licensing

Citizenserve's integrated business license software enables applicants to quickly apply and pay for any type of license from an online portal. The license renewal process is automated and stress free - renewal notices are generated and sent with one simple click of a button. Business owners can update their information, access and review the status of their applications, attach all required documentation, and pay online in just a few minutes. Find out how citizenserve's cloud-based business licensing software simplifies the application, update, and renewal processes for your staff and applicants.

Citizenserves’s comprehensive business licensing software solution allows business owners to submit, pay for, and renew business licenses efficiently and effortlessly. Communication with your staff is real-time through a flexible online portal where applicants can apply and renew and staff can post status updates and deficiency notices.

Automated routing and custom field creation ensures applications are automatically forwarded to the appropriate departments and tracked, with a variety of automated ways of ensuring expiring licenses are renewed on time with minimum effort.

Citizenserve continues to be top notch with their most recent upgrades. The layout and flow of the cloud environment, coupled with their second-to-none tech support, this program continues to be my ace in the hole.

- City of Barre, Vermont

Citizenserve's custom batch renewal function generates renewal notices when upcoming renewal dates are approaching. Citizenserve's flexible renewal options accommodate renewals that occur once a year or are ongoing.

Citizenserve’s business licensing solutions keep your applicants informed, ensure your staff are working on the highest priority tasks, and keeps your licensing and renewal processes on track and on schedule.

With citizenserve's business licensing software, you can increase your efficiency and decrease your paperwork by successfully streamlining and simplifying your business license application and renewal processes. Let citizenserve help you deliver your services in a whole new way.

Contractor Licensing

Your contractors can submit, pay for, and renew their licenses online through Citizenserve's online portal. Applications are configured to contain your required information and documents so your contractors submit complete applications the first time. Automatic routing ensures applications are routed to the right departments, streamlining review and approval.
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Health Inspection

Citizenserve's health inspection module can easily be configured to automate your municipality's health codes, citations, fines, and reporting. Automate and simplify your health inspections, from online scheduling to mobile inspections with customized checklists and instant findings reports, citations, emails, and letters. Keep your municipality healthy with Citizenserve's streamlined health inspections.
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Rental Registration

Citizenserve's rental registration software provides an easy-to-use portal for applicants to submit, pay for, and renew rental registrations, with customizable workflows for your staff to quickly review and approve. Eliminate application mistakes and provide real-time status updates to the portal -- no more frustrated phone calls or visits to your offices.
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Online License Applications

Citizenserve can help your municipality go paperless (almost) overnight. Local business owners can submit applications, upload required documents, and pay their fees through citizenserve’s online portal. Their applications are also automatically routed to the appropriate department and staff based on your specific review and workflow processes.

Review and Approval

New license applications appear on your employee’s Task List. Employees can use customizable deficiency checklists to quickly review and approve, or to send deficiency notices to applicants. You can also generate electronic Business License Certificates to be printed and mailed, or simply downloaded online by the applicant.


Local business owners can request inspections online, which are then automatically routed to the correct inspector. Your inspectors can view inspections due in calendar format or on a map. They can also create custom inspection checklists to mimic your current inspection process, as well as generate inspection reports from the field.

Renewal Process

You can automatically and quickly generate renewal notices to be mailed or emailed. Business owners can renew their licenses, update information, submit required documentation—including insurance verification or proof of identity, and even pay for their licenses through the citizenserve online portal.

Licensing Reports

You and your employees can create custom metrics viewable from the citizenserve dashboard. This includes reports in list, pie-chart, or bar-graph format. You can print or export your reports to Excel, and also create dynamic merge templates to mail or email your citizens in a fast batch process. Need a special report? Our support staff will create it for you, as part of our Complete Customer Care Program.

Community Development Software, Simplified

          Government software systems often cause more headaches than they solve. Citizenserve has been designed from the beginning as an easy-to-use, robust, secure and reliable, community software solution. But don’t take our word for it, read our user reviews. The system is fully configurable, meaning you can configure the software to meet your requirements rather than changing your processes to meet an inflexible municipal software package. In addition to our Business Licensing solution, citizenserve offers integrated solutions for health inspection software, rental registration software, and contractor licensing software. We also offer solutions for permitting software, fire permits and fire inspections software, planning & zoning software, code enforcement software, and request tracking software.

Our online citizen portal makes it easy for your applicants to submit the right application and supporting documentation, make online payments, and track the status of their submission. With our configurable workflows and tools, your staff can quickly complete reviews and communicate electronically with the applicant. Request a demo today to see how citizenserve’s flexible, configurable solution can meet the needs of your municipality and constituents. Citizenserve: community development software, simplified.

Online Demos