“Three more communities are joining Citizenserve in 2020 after realizing the ease with which the other communities functioned during recent pandemic shutdowns. To be completely able to move your department’s business through online transactions including registrations, plan review and obtaining permits has been tremendous for us. Online registration renewals have been a game changer for us – Citizenserve not only saves time it has also reduced inaccuracies and keeps tasks scheduled for staff. We look forward to using Citizenserve for years to come.”

“As a council of governments, I was working with six communities who were looking for a software system that would bring efficiencies to municipal building and housing departments. After looking at seven different systems, we selected Citizenserve and we are very pleased with the system, implementation and set up, customer service and the incredible connectivity to our County Real Estate Transfer and Appraisal Offices. We now have inspectors using tablets out in the field no longer losing valuable time to type inspection reports in the office – or worse yet, having someone else do that for them!”

“We, as a municipality, work with a lot of contractors who spend minimal time, if any, in front of a computer. CitizenServe gets that. Because of their awareness and understanding to the fact that these contractors are out in the field as opposed to sitting at a desk, they’ve made the program EXTREMELY user-friendly. They’ve customized our program to fit our needs internally as well as the needs of our customers. We are constantly in contact with them; eliminating and adding fields, creating templates, and just asking simple questions. Sometimes we come up with ideas to improve the customer service (such as adding a phone app for contractors on-the-job, or creating a specific-type report), and they are receptive to these ideas, knowing that it would either improve work flow or customer satisfaction.
PS: The customer service is AWESOME! – I swear they respond to me before I’ve even hit the “send” button!!”

“We have been using Citizenserve for approx. 2+ years and considering we had a previous software program and now moving into Citizenserve we are thrilled. Everything they promised to do was done. Everything they say about the support response time and help is TRUE usually done immediately. I have no problem giving them an Excellent rating. It’s powerful, you can grow into it for Permitting, Inspections, Zoning Violations and it tracks the History of each file. It’s customizable and helps communicate to applicants and contractors by email to keep that record of inspections and communication. We haven’t missed a beat with the Pandemic everything is accessible online. We couldn’t be happier.”

“We really appreciate Citizenserve’s unusual approach to costs: fixed-price services! We were able to start small with one area (Code Enforcement) and then roll out the system over time so that we addressed more of the functions for our Community Development Department: building permits, planning requests, and licensing. Citizenserve’s project manager was excellent and worked very hard to address all of our needs for a smooth implementation. Since the project their support team has continued to deliver quickly on all of the requests we’ve made, including building a whole new permit in a day when the Mayor identified an online outdoor seating permit as a priority for re-opening during the pandemic.”

Bryan has always been so helpful, dedicated, and professional throughout this whole process. Whenever we have had any issues or changes needed, he has always made himself available to assist us. He always responds to emails, phone calls, and texts expediently. He has even responded after hours and on weekends.

Bryan has helped us understand how the system works – from our point of view and from the “behind the scenes” point of view as well. This has really helped us tailor the system to meet our city’s needs.

I just wanted to give him a shout out for all he has done for us and our city. He has really gone above and beyond to assist us with our implementation. We cannot thank him enough for everything!