Citizenserve’s cloud-based community development software is an integrated solution that saves time for your constituents and staff. Our online portal is a one-stop shop for contractors, business owners, and citizens, who can quickly apply and pay for their applications, plus handle renewals, request inspections, and submit complaints. Staff are notified immediately of incoming applications and correspondence and can communicate in real time from their offices or in the field from a mobile device. Citizenserve: community development software, simplified.

Citizenserve provides municipal software to meet the needs of your staff and citizens. With cutting edge software, flexible configuration options, comprehensive technical support, and unlimited data storage, citizenserve delivers an integrated solution that saves time, reduces costs, and enables you to operate more efficiently.

With citizenserve’s community development solutions, you and your citizens can enjoy automated business licensing software, streamlined permitting software , simplified planning and zoning software , mobile inspections, integrated code enforcement software, and instant routing with request tracking software .

Using citizenserve gives our inspectors the ability to look up permits in the field, which has allowed them to be much more efficient with their time. Additionally, Citizenserve's response to staff queries and requests is superb.

- City of Merriam, Kansas

The entire citizenserve solution is integrated, so data is shared among modules and the portal. Updates made by your staff are immediately available to portal users, while new applications and documents uploaded to the portal are instantly shared with your staff. Your community development software communications are securely and seamlessly available to your staff and citizens.

Citizenserve provides local government agencies and offices with robust government solutions, a secure and reliable architecture, and staff with decades of expertise in cutting edge municipal software.

Citizenserve’s community development software transforms your municipal website into a secure and effective communications station for all of your constituents' local government needs.

Citizenserve’s public sector solutions reduce frustration and provide timely access to information for your staff and the citizens, contractors, and business owners you serve.


Your citizens and contractors can easily apply and pay for building and other permits without leaving the comfort of their homes or offices. Your staff immediately receive and review applications, allowing them to communicate with contractors and applicants in real time with no delays. The plan review process is simplified with built-in markup tools, automated notifications, and status updates on the portal. Reduce costs, operate efficiently, and provide access to information immediately with citizenserve's permitting software.
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Business Licensing

Your business and other license holders can apply, attach required documents, and pay online in just a few minutes. Application reviews are streamlined, with automated workflows, status updates your applicants can access from the portal, and easy resubmission of corrections and documents. Renewals are automated, stress free, and optimized. Simplify one of your most time consuming processes, from application through renewal, with citizenserve’s business licensing software.
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Contractor Licensing

Your contractors can submit, pay for, and renew their licenses online through Citizenserve's online portal. Applications are configured to contain your required information and documents so your contractors submit complete applications the first time. Automatic routing ensures applications are routed to the right departments, streamlining review and approval.
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Health Inspection

Citizenserve's health inspection module can easily be configured to automate your municipality's health codes, citations, fines, and reporting. Automate and simplify your health inspections, from online scheduling to mobile inspections with customized checklists and instant findings reports, citations, emails, and letters. Keep your municipality healthy with Citizenserve's streamlined health inspections.
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Rental Registration

Citizenserve's rental registration software provides an easy-to-use portal for applicants to submit, pay for, and renew rental registrations, with customizable workflows for your staff to quickly review and approve. Eliminate application mistakes and provide real-time status updates to the portal -- no more frustrated phone calls or visits to your offices.
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Code Enforcement

With citizenserve's code enforcement software your citizens can report possible code violations online, and complaints are automatically routed for easy case creation. Your inspectors can conduct inspections, issue citations, and add photos and inspection results from the field from any mobile device. Provide the tools your code inspectors need and the peace of mind your citizens deserve with citizenserve's code enforcement software.
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Planning and Zoning

Citizenserve's planning and zoning software completely automates the processes associated with application, review, routing, inspections, resubmittals, and public notification. Applicants can submit applications, attach site plan documents, pay fees, and view status through the online portal. Citizenserve's automated workflows route applications to the right reviewers, with flexible calendar options to schedule tasks according to your rules.
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Request Tracking

Citizenserve's request tracking software automates the assignment, routing, and fulfillment of your citizens' complaints and service requests. Citizens can submit complaints or requests from the online portal; appropriate staff are notified and can respond immediately. Your staff can communicate with your citizens efficiently using Citizenserve's automated notifications, letters, and email templates.

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Online Portal

Citizenserve can help your municipality go paperless (almost) overnight. Citizenserve's cloud-based online portal provides a seamless tool that connects your staff and constituents. Applicants can apply, pay for, and download your full suite of permits, licenses, and projects. Your staff can immediately access the applications and related documents, then provide comments and send notifications directly to the applicant. Applicants review application status through the portal and can quickly submit corrections and new documents. Your citizens can use the same portal to submit service requests and complaints.

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Community Development Software, Simplified

          Government software systems often cause more headaches than they solve. Citizenserve has been designed from the beginning as an easy-to-use, robust, community software solution. But don’t take our word for it, read our user reviews. The system is fully configurable, meaning you can configure the software to meet your requirements rather than changing your processes to meet an inflexible municipal software package. Citizenserve offers integrated solutions for permitting software, planning & zoning software, code enforcement software, request tracking software and business licensing software, including health inspection software, rental registration software, and contractor licensing software.

          Our online citizen portal makes it easy for your applicants to submit the right application and supporting documentation, make online payments, and track the status of their submission. With our configurable workflows and tools, your staff can quickly complete reviews and communicate electronically with the applicant. Request a demo today to see how citizenserve’s flexible, configurable solution can meet the needs of your municipality and constituents. Citizenserve: community development software, simplified.

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