LIVE DEMOS

Digital Community Development Software Massachusetts

Citizenserve is cloud-based digital community development software. We offer permitting, planning and zoning, licensing, request tracking, and code enforcement solutions. In this video you can watch a demonstration of the following functionality:

Submit a Digital Community Development Application (Building Permit)


First, a contractor Registers for an Portal Account. Then the contractor submits a building permit application online. Additionally, citizens can edit their application, make payments, send messages, and request inspections online.

Review the Community Development Application


After the submission, we log in as staff and review the Citizenserve home page. Your Engagement Manager configures the home page for every subscriber. In addition, staff can easily change their home page to display the tools that help them work. Staff automatically receive the application for review, approval, or to send back for more information. Cool tips about citizenserve:
- Each application can have it's own workflow route.
- Reviews can be consecutive or concurrent.
- Use the Common Comment Library to include commonly used phrases in the review.
- Add manual comments, send emails, and upload documents to the system.
- Add shapes, comments, and calculate measurements with the integrated Document Markup tool.
- System conditions warn or stop staff from going rogue.

Once approved, Staff or the citizen print the permit card and request inspections.

Digital Planning and Zoning Module


Citizenserve's Planning and Zoning module uses the same tools and project type as building permits. In addition, citizenserve can include events such as design review meetings, city council meetings, and public hearings in the review route. As a result, we can generate meeting agendas and minutes from the database.

Digital Code Enforcement Module


Citizens submit code complaints through the citizen portal. Next, the complaint is routed to staff for review. Then Staff create a code case for abandoned vehicle and overgrown weeds. Citizenzserve integrates with GIS systems to display GIS layers on a map. The Code Officer has full access to citizenserve through any browser enabled device in the field. In addition, the officer can add violations, take or upload photos, and generate letters. Want to see more about citizenserve's code enforcement module? Check out this demo on Cloud Based Online Code Enforcement.

Digital Health Inspections


Health inspections are usually tied to a health license. We will build your online inspections to record the required data. And we'll create reports that display that data in the format you need. For more on citizenserve's health licensing features, check out this live demo on Helath Licensing Software Enforcement Ticket.

Other Videos Resources


Finally, check out lots of other videos on Citizenserve's Digital Community Development Software at the Citizenserve Vimeo Channel.

Online Permitting and Code Enforcement Software

In today's demo, you’ll see example of citizenserve’s online permitting and code enforcement software. Citizenserve offers online solutions for Permitting, Licensing, Development Projects, Code Enforcement and Request Tracking. Watch as I submit a building permit application through the citizen portal. Then, I'll review the application to show what contractors, business owners, and citizens see when they submit an application. Next, we'll jump into the staff side of Citizenserve and perform the review activities required to approve and issue the permit.

Online Permitting Review Tools


Citizenserve offers many tools to support online permits, such as the Common Comments Book and the Document Markup Tool. Frequently cited comments are complied into an easy to use list called the Common Comments Book. Include these comments in communications to the applicant, or comment sheets to staff. Add shapes and comments to our site plans using the integrated Document Markup Tool. Include any comments in communication to the applicant or staff.

Citizenserve supports both consecutive and concurrent reviews. We'll configure your workflow to reflect your actual process. Each permit can have it's own workflow and set of required submittal documents. We'll work with you during project implementation to configure your permit applications and workflows.

Citizenserve also supports application changes and resubmission, plus it offers tools to help you communicate with the applicant. Resubmittals go through additional review routes, then approve and issue the permit.

It's easy to request an inspection with Citizenserve. Contractors submit the requests through the portal, and inspectors complete the inspection activity in the field. Citizenserve offers a central view of inspection data and history.

Once all inspections are completed, we final the permit and generate a certificate of occupancy.

Online Code Enforcement Software


Next, we delve into the Code Enforcement module of citizenserve. Citizens submit complaints and requests in the Citizen Portal. Citizenserve routes complaints and requests to the appropriate person or department. Working remotely, Inspectors can upload photographs and add violations to the inspection activity. It's also easy to schedule follow up activities and create notices and citations in the field.

Complete Customer Care

Once you go live, Citizenserve continues to support your staff. Check out our Complete Customer Care page for more information.

More Information


Citizenserve offers online permitting and code enforcement software, as well as licensing, development, and request tracking solutions. Visit the rest of our site for pricing information, to schedule your live demo, or to see how else Citizenserve can support your community development needs.

Online Short Term Rental Registrations

Citizenserve is a cloud-based community development software system. It supports online short-term rental registrations, rental inspections, and registration renewals. In this short demo, watch how citizenserve can support your short-term rental process. The software includes a citizen facing portal, online application and payment, workflow routing, letter creation, and much more.

Short-Term Rental Registration


It is simple to register a short-term rental in citizenserve. Citizens fill out an online form from your own portal. Forms are sent to your staff or other departments for review. Alternatively, the form can trigger an certificate or approval letter. Our software also includes mobile inspection features. Inspectors add common comments from a list or complete a custom inspection form. They can also add violations, upload photos, and create notices on site. Inspection reports can be a letter or email and can include uploaded photos.

Renew a Short-Term Rental Registration


Renewal is easy in citizenserve. Staff run a custom report that batches expiring short-term rental registrations. This report also clears required data from the registration form. Rental owners are notified to complete the renewal and pay online. Citizenserve also offers reports and metrics to help you manage your work.

We are Configurable!


Citizenserve is easy to configure. We use custom fields to build your online forms. Do you need to track tenant data on your short-term rentals? Do you want to track square footage on your registrations? No problem! During your project build we work with you every week to show what we’ve built. You also get to test our work and ask for changes. Once you decide you are ready to go live, we continue to support your staff. We’ll also make the changes you need in the future as part of your software subscription.

For More Information


Citizenserve supports more than online short-term rental registrations! Check out our site for more information on our online services. We support Building Permits, Planning Permits, Business Licenses, Code Enforcement, and Request Tracking. Find pricing information, watch recorded demos and schedule a live demo today to see how Citizenserve can support your short-term rental registrations and other community development needs!

Business License Renewal Training Video

Target Audience: Municipal Staff

Watch this video on business license renewal training. We created it for a customer prior to go live. It is an example of our ongoing support. Citizenserve's Complete Customer Care model also includes ongoing changes, training, and support.

In this training video, the engagement manager walks through the process of renewing business licenses. Every customer is unique, so we'll build your process to suit your needs. We use custom fields to build your forms so we can gather all the data you require.

Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. We also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site see how we can support your municipality!