LIVE DEMOS

Reporting How To Training Video

Training Video of Citizenserve Reporting Options
Target Audience: Municipal Staff

This training video was created to support a Citizenserve customer about to go live with their software implementation. Citizenserve offers a Complete Customer Care model that includes modifications, training, and support - all included in your subscription.

Citizenserve is a configurable cloud based land management software suite. Contact us to see how we can help you manage permitting, licensing, planning and development, code enforcement, and request tracking in your City, Town, Village, Borough, or Property Ownership Association.

Permitting How To Training Video

Training Video of Citizenserve Permitting Functions
Target Audience: Municipal Staff

This training video was created to support a Citizenserve customer about to go live with their software implementation. Citizenserve offers a Complete Customer Care model that includes modifications, training, and support - all included in your subscription.

Citizenserve is a configurable cloud based land management software suite. Contact us to see how we can help you manage permitting, licensing, planning and development, code enforcement, and request tracking in your City, Town, Village, Borough, or Property Ownership Association.

Digital Code Enforcement Software Demonstration

Demo in response to a formal proposal process for an east coast city.  Here are general topics covered in this demonstration.

  • Overview of Submitting Complaint through citizen¬† portal.
  • Citizenserve is configurable, so we submitted a request to demonstrate a more detailed form.
  • Merge duplicate code complaints
  • Add and Complete inspection activity
  • Add violations
  • Close Code Case
  • High Grass Case
  • Generate Notice of Violation
  • Create Work Order Activity, generate work order and send to contractor, log hours works and generated fees.
  • Generate Citation Notice and track payments.
  • Implementation overview
  • Handling Hearings in Citizenserve
  • Review of code case, Notice of Violations which includes hearing notice, generate the Court Order.
  • Options for scheduling/manage annual inspection
  • Administrative options for inspection requests
  • Review notification matrix, which allows routing tasks or emails to users at certain steps in the project.
  • Review of the property file, which links to all permits, licenses, violations, inspections, and documents associated with that parcel.

Online Building Permit Software Demo

Demonstration of Citizenserve General Features and Building Permit process in response to a formal request proposal demonstration scenario from a city on the East Coast.

Citizen Portal Overview

  • Configurable
  • Presents data to answer constituent questions
  • HTML5 responsive design

Citizenserve Staff Side Overview

  • Configurable home page/dashboard
  • Browser based software solution
  • Integrated across all modules

Submit online building permit through the citizens portal

  • Custom fields are used to create your permit applications
  • Address data is pulled from your valid parcel data
  • Citizenserve will configure your permits based on your current paper (or digital) applications
  • Collect payment at the portal - Citizenserve will load your fee structure into the system to auto-generate the appropriate fees.

Process the Submitted Application

  • Application Intake
  • Consecutive or concurrent review
  • Common Comments Book
  • Document markup tool
  • Generate Planning Meeting Minutes/Agenda through Citizenserve
  • Conditions of Approval
  • Issue Permit

Review Project Status from the Citizen Portal