LIVE DEMOS

Online Permitting and Code Enforcement Software

In today's demo, you’ll see example of citizenserve’s online permitting and code enforcement software. Citizenserve offers online solutions for Permitting, Licensing, Development Projects, Code Enforcement and Request Tracking. Watch as I submit a building permit application through the citizen portal. Then, I'll review the application to show what contractors, business owners, and citizens see when they submit an application. Next, we'll jump into the staff side of Citizenserve and perform the review activities required to approve and issue the permit.

Online Permitting Review Tools


Citizenserve offers many tools to support online permits, such as the Common Comments Book and the Document Markup Tool. Frequently cited comments are complied into an easy to use list called the Common Comments Book. Include these comments in communications to the applicant, or comment sheets to staff. Add shapes and comments to our site plans using the integrated Document Markup Tool. Include any comments in communication to the applicant or staff.

Citizenserve supports both consecutive and concurrent reviews. We'll configure your workflow to reflect your actual process. Each permit can have it's own workflow and set of required submittal documents. We'll work with you during project implementation to configure your permit applications and workflows.

Citizenserve also supports application changes and resubmission, plus it offers tools to help you communicate with the applicant. Resubmittals go through additional review routes, then approve and issue the permit.

It's easy to request an inspection with Citizenserve. Contractors submit the requests through the portal, and inspectors complete the inspection activity in the field. Citizenserve offers a central view of inspection data and history.

Once all inspections are completed, we final the permit and generate a certificate of occupancy.

Online Code Enforcement Software


Next, we delve into the Code Enforcement module of citizenserve. Citizens submit complaints and requests in the Citizen Portal. Citizenserve routes complaints and requests to the appropriate person or department. Working remotely, Inspectors can upload photographs and add violations to the inspection activity. It's also easy to schedule follow up activities and create notices and citations in the field.

Complete Customer Care

Once you go live, Citizenserve continues to support your staff. Check out our Complete Customer Care page for more information.

More Information


Citizenserve offers online permitting and code enforcement software, as well as licensing, development, and request tracking solutions. Visit the rest of our site for pricing information, to schedule your live demo, or to see how else Citizenserve can support your community development needs.

Building Permit Software, Code Enforcement Software
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Online Short Term Rental Registrations

Citizenserve is a cloud-based community development software system. It supports online short-term rental registrations, rental inspections, and registration renewals. In this short demo, watch how citizenserve can support your short-term rental process. The software includes a citizen facing portal, online application and payment, workflow routing, letter creation, and much more.

Short-Term Rental Registration


It is simple to register a short-term rental in citizenserve. Citizens fill out an online form from your own portal. Forms are sent to your staff or other departments for review. Alternatively, the form can trigger an certificate or approval letter. Our software also includes mobile inspection features. Inspectors add common comments from a list or complete a custom inspection form. They can also add violations, upload photos, and create notices on site. Inspection reports can be a letter or email and can include uploaded photos.

Renew a Short-Term Rental Registration


Renewal is easy in citizenserve. Staff run a custom report that batches expiring short-term rental registrations. This report also clears required data from the registration form. Rental owners are notified to complete the renewal and pay online. Citizenserve also offers reports and metrics to help you manage your work.

We are Configurable!


Citizenserve is easy to configure. We use custom fields to build your online forms. Do you need to track tenant data on your short-term rentals? Do you want to track square footage on your registrations? No problem! During your project build we work with you every week to show what we’ve built. You also get to test our work and ask for changes. Once you decide you are ready to go live, we continue to support your staff. We’ll also make the changes you need in the future as part of your software subscription.

For More Information


Citizenserve supports more than online short-term rental registrations! Check out our site for more information on our online services. We support Building Permits, Planning Permits, Business Licenses, Code Enforcement, and Request Tracking. Find pricing information, watch recorded demos and schedule a live demo today to see how Citizenserve can support your short-term rental registrations and other community development needs!

Business Licensing Software, Rental Inspection Software, Rental Licensing Software
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Business License Renewal Training Video

Watch this business license renewal training video recorded prior to a customer go-live. Staff training is a great example of our ongoing support. Citizenserve's Complete Customer Care model also includes system changes, training, and support after go-live.

Business License Renewal Training

In this training video, the engagement manager trains new users on the business license renewal process. Every customer is unique, so we'll build your process to suit your needs. We use custom fields to build your forms so we can gather all the data you require. The business license module includes a citizen portal, where business owners can apply and pay for their own business licenses. Each application type can have its own workflow route and set of requirements documents. Staff can review applications, request changes, or approve and issue the licenses online. And with additional tools such as a browser-based document markup tool, convenient email and letter templates, and integration with other modules, citizenserve helps your staff be efficient and effective.

Project Implementation Strategy

Before we begin training our customers on the business license renewal process, we use an agile implementation strategy and work with our customers closely to configure their site to their needs. During weekly walk-through meetings, an Engagement Manager will demonstrate new development and gather user feedback. After the walk-through, it's very important that each user test and play in the system to confirm it works as expected, and to discover any edge cases that must be addressed. The Engagement Manager will incorporate user feedback and show it off during the next weekly meeting. Once the user is satisfied that the system works as desired, it's time to train system users and go live.

About Citizenserve

Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. In addition to Business Licenses and renewals, we also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site see how we can support your community development efforts!

Training Videos
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Code Enforcement How To Training Video

This Code Enforcement how to training video was created from a customer training prior to go-live with their software package. Citizenserve offers a Complete Customer Care model that includes system changes, training, and support after go-live. Citizenserve is different than other software providers. We run agile weekly meetings to show our customers what we've built, and gather their feedback for desired changes. Once the customer approves the build, we train their municipal staff and launch the software. Once live, we continue our Complete Customer Care model. We complete system changes and provide system support to ensure our customers get the most out of our system.

Highly Configurable Code Enforcement Software

Citizenserve configures your code complaint forms using custom fields. This means we can gather any information you need to manage your code compliance issues. Citizens can also upload documents or send messages from the portal to track their complaints and staff is notified so no work languishes on the portal. Using citizenserve's cloud-based software, compliance officers can work from any device on any browser in the field. During an inspection, the officer can add violations, take photographs, generate letters, and create follow up inspections. Citizenserve's modules are integrated, so building officials can see open code cases, and code officers can add stop-work orders to building sites. Your citizenserve subscription includes unlimited report writing and metrics, another report type, provide a graphical view of processes to staff and management. Keep exploring our site to see how citizenserve can help you with your Code Enforcement efforts.

About Citizenserve

Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. In addition to Code Enforcement, we also offer solutions for online Building Permits, Business Licenses, Development Projects, and Requests. Explore our site to see how we can support your community development efforts!

Training Videos
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