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Here are videos with more tips on using the citizen portal:
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311 Request Tracking Software
See how citizenserve delivers 311 Request Tracking software to communities like yours. This video covers citizen portal features, submitting and tracking a request, then an overview of the staff side of citizenserve, including admin features.
Our cloud-based, integrated, community development software provides multiple solutions to Village, Town, City and County governments. In addition to request tracking software, we offer solutions for
permitting,
licensing,
development, and
code enforcement. Your subscription also includes an online citizen portal. Keep exploring our site to find pricing information, to request your live demo, or to see how we can support your community development needs.
Visit Customer Profiles to see how our customers are putting our permitting software for governments to work for their communities.
Go here - Yavapai County Community Development Innovates their Online Services - to see how one Arizona County implemented citizenserve. And then scroll down to the bottom of this page and request your free live demo today. And you'll see how citizenserve can provide 311 Request Tracking software, as well as our whole community development suite to communities like yours.
New Release FAQs
Our New Release delivers our community development software suite in a completely revamped format. With an updated layout, condensed menus, additional metrics, and over 150 customer requests, the New Release is a major upgrade to an already robust system.
As always, systemwide enhancements are included in your software subscription. There is no charge to upgrade to the New Release.
Check out these short feature videos:
- User Options in the New Release.
- Citizenserve New Release Main Menu.
- Citizenserve New Release - Dashboard Review.
- User Options in the New Release.
- Citizenserve New Release Main Menu.
- Citizenserve New Release - Dashboard Review.
For more examples of the New Release see these longer Demonstrations:
- Cloud-Based Permitting Software Overview- New Release!.
- New Release Sneak Peek.
And check back for more videos coming to the New Release Live Demos Category soon.
Yes! Log into your citizenserve account and submit a request to inquire about the New Release.
- Learn about the New Release
- Review these New Release Videos.
- User Options in the New Release.
- Citizenserve New Release Main Menu.
- Citizenserve New Release - Dashboard Review.
- SUBMIT A REQUEST to INQUIRE about the New Release.
- Attend high-level demo of the new release - bring super users and decision makers!
- Super-users: try out your site in the New Release - send questions/report issues through support!
- Support will meet with you to review proposed enhancements for your site.
- On Customer approval: your site and portal are upgraded to New Release.
- Support implements proposed enhancements.
We anticipate notifying non-upgraded customers some time in 2023. You'll receive at least 6 months notice before the upgrade.
No, new features must be added to your site after upgrade. Support will evaluate your site and make enhancement suggestions before you upgrade.
New features, such as the CUT field must be added to your site after upgrade. Support will evaluate your site and make enhancement suggestions before you upgrade.
Please log into your citizenserve account and submit your question as a Support Request.
The top menu tools are now in the left pane under File Options.
- Map (directly under File Options)
- Property History - this tool replaces the Other Files folder (Second item under File Options)
- View Property Information - (expand the View Menu and click on the Binoculars)
- Map (directly under File Options)
- Property History - this tool replaces the Other Files folder (Second item under File Options)
- View Property Information - (expand the View Menu and click on the Binoculars)
Under File Options in the Left Pane, expand the View Menu, then pick File History.
Yes! The New Release was reconfigured to be responsive - and it's still device and browser-independent.
Citizenserve New Release – Dashboard Review
Check out this video on the Citizenserve New Release Dashboard Review. See how the Dashboard has changed in our New Software Release. Current customers migrate to the new release for free, just contact Support from your account. And if you aren't already a customer, please check out our site, or scroll down to request a live demonstration today!
Then, view these other videos about different features of the Citizenserve New Release:
- User Options in the New Release.
- Citizenserve New Release Main Menu.
- Cloud-Based Permitting Software Overview- New Release!.
- New Release Sneak Peek.
- Check back for more videos coming to the New Release Live Demos Category soon.
This Citizenserve New Release Dashboard Review video is just a scratch on the surface of our services. Our integrated software provides multiple solutions to Village, Town, City and County government. In addition to permitting, we offer licensing, development, code enforcement, and request tracking solutions. Your subscription also includes an online citizen portal. Keep exploring our site to find pricing information, to request your live demo, or to see how we can support your community development needs.
Next, visit Customer Profiles to visit some custmoer Profiles. Then, you can see how our customers put our community development software to work for their communities.
Then, visit Yavapai County Community Development Innovates their Online Services. In this video, you'll see how this Arizona County implemented our software. Then enter your contact information below to request your live demo today. And finally, if you're excited about our Citizenserve New Release Main Menu, keep clicking to see what what can do for you.