LIVE DEMOS

Online permitting software greatly enhances local government workflows by automating and streamlining the permit application and approval processes. It reduces administrative burdens, improves communication, and enhances transparency, resulting in faster, more efficient operations. With the convenience of online submissions and real-time updates, it empowers both government agencies and applicants. Online permitting software not only saves time and reduces errors but also provides invaluable data for decision-making, making it an essential tool for modernizing and optimizing local government operations. In this post we'll explore how online permitting software improves workflow for local governments. For more about the WHY, check out in our related post reasons a government should…

Learn how the citizenserve Complete Customer Care Program can help your municipality provide online services to your contractors, businesses and citizens. Our dedicated, certified support engineers and project managers work alongside you to configure citizenserve to meet your specific needs and ensure your satisfaction and success. Read More...

The City of Somerville was working off paper permit applications and tracking inspections on index cards. When development in the city took off completing more than 600 inspections per month on a paper system became unmanageable. Learn how citizenserve helped Somerville go completely paperless while saving time and improving service to their citizens, contractors and business owners. Read the case study....

In the rapidly evolving landscape of the 21st century, local governments are under increasing pressure to modernize their operations and services to meet the growing expectations of their constituents. A critical driver of this transformation is the adoption of digital technologies, which have the potential to revolutionize the way local governments operate. This article provides a brief overview of the vital role digital transformation plays in the modernization of local government operations, with insights into the challenges posed by paper-based processes and the compelling need for change. The Challenge of Paper-Based Processes: Local governments have traditionally relied on paper-based processes to manage various aspects of their operations,…