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Digital Community Development Software Massachusetts

Citizenserve is cloud-based digital community development software. We offer permitting, planning and zoning, licensing, request tracking, and code enforcement solutions. In this video, you can watch a demonstration of some of our software's functionality.

Submit a Digital Community Development (Building Permit) Application


First, a contractor Registers for a Portal Account. Then they submit a building permit online. Portal users can edit their applications, make payments, send messages, and request inspections through the portal.

Review the Community Development Application


After submission, we log in as staff and review the home page. Staff can easily tweak their home page to show the tools they need. The application is automatically routed to staff for review. And as a result, they can approve it or send it back for more information. Here are some more cool software features:
- Each application can have its own workflow route.
- Supports consecutive or concurrent reviews.
- Select common phrases from the Comment Library.
- Add manual comments, send emails, and upload documents to the system.
- Add shapes, comments, and calculate measurements with the Document Markup tool.
- System conditions warn or stop staff from going rogue.

Once approved, Staff issue the permit. The contractor prints the permit and requests an inspection through the portal.

Digital Planning and Zoning Module


The Planning and Zoning module uses the same tools as a building permit. In addition, our workflows can manage design review meetings, city council meetings, and public hearings. As a result, we can generate meeting agendas and minutes from the database.

Digital Code Enforcement Module


Citizens can also submit code complaints through the citizen portal. Complaints are sent to staff for review. Once confirmed, the staff creates a code case for a junk vehicle and overgrown weeds. Citizenzserve also integrates with GIS systems to display GIS layers on a map. The Code Officer has full access to our cloud-based software in the field. They can add violations, take or upload photos, and produce letters using any browser-enabled device. Want to see more on our code enforcement module? Check out this demo on Cloud Based Online Code Enforcement.

Digital Health Inspections


Health inspections are usually tied to a health license. The inspection can be a required step for license approval and renewal. We will configure your inspection forms to track all required data. Then we'll create reports that display that data in the format you need. To learn more about our health licensing features, check out this live demo on Helath Licensing Software Enforcement Ticket.

Other Videos Resources


Finally, check out lots of other videos on Citizenserve's Digital Community Development Software at the Citizenserve Vimeo Channel.

Building Permit Software
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Online Permitting and Code Enforcement Software

In today's demo, you’ll see example of citizenserve’s online permitting and code enforcement software. Citizenserve offers online solutions for Permitting, Licensing, Development Projects, Code Enforcement and Request Tracking. Watch as I submit a building permit application through the citizen portal. Then, I'll review the application to show what contractors, business owners, and citizens see when they submit an application. Next, we'll jump into the staff side of Citizenserve and perform the review activities required to approve and issue the permit.

Online Permitting Review Tools


Citizenserve offers many tools to support online permits, such as the Common Comments Book and the Document Markup Tool. Frequently cited comments are complied into an easy to use list called the Common Comments Book. Include these comments in communications to the applicant, or comment sheets to staff. Add shapes and comments to our site plans using the integrated Document Markup Tool. Include any comments in communication to the applicant or staff.

Citizenserve supports both consecutive and concurrent reviews. We'll configure your workflow to reflect your actual process. Each permit can have it's own workflow and set of required submittal documents. We'll work with you during project implementation to configure your permit applications and workflows.

Citizenserve also supports application changes and resubmission, plus it offers tools to help you communicate with the applicant. Resubmittals go through additional review routes, then approve and issue the permit.

It's easy to request an inspection with Citizenserve. Contractors submit the requests through the portal, and inspectors complete the inspection activity in the field. Citizenserve offers a central view of inspection data and history.

Once all inspections are completed, we final the permit and generate a certificate of occupancy.

Online Code Enforcement Software


Next, we delve into the Code Enforcement module of citizenserve. Citizens submit complaints and requests in the Citizen Portal. Citizenserve routes complaints and requests to the appropriate person or department. Working remotely, Inspectors can upload photographs and add violations to the inspection activity. It's also easy to schedule follow up activities and create notices and citations in the field.

Complete Customer Care

Once you go live, Citizenserve continues to support your staff. Check out our Complete Customer Care page for more information.

More Information


Citizenserve offers online permitting and code enforcement software, as well as licensing, development, and request tracking solutions. Visit the rest of our site for pricing information, to schedule your live demo, or to see how else Citizenserve can support your community development needs.

Building Permit Software, Code Enforcement Software
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Online Building Permit Software

This video is a live demo recording of Citizenserve's online building permit software. We prepared it to answer specific questions about our software's general features and the Building Permit process in response to a formal RFP from an East Coast city.

Citizen Portal Overview

The portal is built for your citizens. In addition to Online Building Permit Software, we offer modules for Business Licensing, Development Projects, Code Enforcement, and Request Tracking. We configure your portal to display only the services you want to offer. With helpful features like file search, reports, and content pages devoted to your services. The portal offers citizens everything they need to know about your processes. Moreover, with a built-in chat feature, our support staff answers your citizens' questions online. Built with HTML5 responsive design, the site content displays on any size screen in a logical way. This is important because you can't dictate how your users come to your site.

Citizenserve Staff Side Overview

Our cloud-based software is device and browser-independent. So there is no software to download and no plug-ins to manage. We'll configure a dashboard of tools for each municipal subscriber. The tools help you manage Tasks and appointments, monitor important processes through dashboard metrics, and easily navigate between project tabs. We also offer a robust search feature that allows you to search for contacts, files, or property records.

During your initial site build, we configure your workflow routes. We support both concurrent and consecutive reviews. When the staff reviews the project, they select comments from a comment book, mark up plan sets with the built-in document markup tool, and use email templates to communicate with project contacts. Our software helps you track reviews on multiple resubmissions, and when it's time to approve the permit, you can invoice before it is issued.

Submit online building permit through the citizens portal

To use the portal, Citizens, contractors, and business owners first register for an account. Then they choose an application to submit. We configure our online forms, also known as applications, using custom fields. Hence, we gather the information you need in the format you need it. We can interface with your best source of parcel data to provide your municipal addresses on your, contractors select the project address

Moreover, Citizens track the progress of their application through the review process and receive automated system emails at project milestones.

  • Address data is pulled from your valid parcel data
  • Citizenserve will configure your permits based on your current paper (or digital) applications
  • Collect payment at the portal - Citizenserve will load your fee structure into the system to auto-generate the appropriate fees.

    • Process the Submitted Application

    • Application Intake
    • Consecutive or concurrent review
    • Common Comments Book
    • Document markup tool
    • Generate Planning Meeting Minutes/Agenda through Citizenserve
    • Conditions of Approval
    • Issue Permit

    Review Online Building Permit Software Project Status from the Citizen Portal

    About Citizenserve

    Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. In addition to Online building Permit Software we also offer solutions for online Business Licenses, Development Projects, Code Enforcement, and Request Tracking. Explore our site see how we can support your community development efforts!

    Building Permit Software
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    Audit Remote or Virtual Inspections

    With citizenserve's community development software, it's easy to audit remote or virtual inspections. Coronavirus has changed how municipalities offer services. We can help you manage those changes through our cloud-based software. So if you're a current customer, contact us to help you start an audit process. Otherwise, watch the video and request a live demo at the bottom of this form.

    Firstly, you need to know which inspections are available. So open the metric 'Pending Remote Inspection Requests'. Metrics are visual reports that display helpful data about your processes. For instance, this metric shows a list of all inspections that could be audited. Customers request new metrics through the Support Center. Our subscription includes unlimited metrics and reports.
    Inspection Audit Metric showing different inspection types

    Secondly, choose an inspection to audit from the list.
    List of Live Remote Inspeciton data

    Thirdly, change the inspection type from Virtual or Remote to Field Audit.Inspection type dropdown with Field Audit inspection type highlighted

    Fourthly, assign the task to the appropriate inspector.  

    Fifthly,  Update the inspection date and time.

    Finally, send an email to notify the contractor.

    For help starting field audits in your software, send a Support Request in the software. Or, to learn more about how our software can support your community development efforts, keep reading!

    About Citizenserve

    Citizenserve is cloud-based community development software. We configure our software to meet your needs. We offer solutions forBuilding Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site and see how we support community development. Schedule a live demo in the form at the bottom of the screen and we'll help you get started today.

    Citizenserve's Highly Configurable Software

    We configure your online forms with custom fields. Hence, We gather all the information you need to manage your community development projects. Citizens submit applications, make payments, upload documents or send messages from the portal. The system notifies staff so no work is lost. Staff track review tasks, notify contacts, track payments, and issue permits or licenses. Field staff performs on-site inspections using our cloud-based software. And our integrated system lets you view all files related to an address. We offer comprehensive customer support from the first meeting, through go-live and beyond.

    Citizenserve in the news

    See how Alachua County, Florida migrated their Building Department to Citizenserve.

    Building Permit Software, Cloud-based Software, Code Enforcement Software, Municipal Software, Permitting Software, Rental Inspection Software, Risk Mitigation
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