Category Archives: Building Permit Software

Permitting Software for Governments

Not just Permitting Software for Governments!


Watch this demo to see how citizenserve offers permitting software for governments, and much more. In this video, we'll review the integrated Online Citizen Portal, where we'll submit and pay for a permit application. Then we'll review the project from the portal. Next, we'll move to the Staff side where we'll intake and review the permit. Then we'll use our document markup tool to markup a plan set, and we'll discuss workflow options. Watch as we issue a permit and then view it from the citizen portal. Then we'll request an inspection, and complete it on site from a mobile device. Next, we'll review a planning and zoning project, and discuss our code enforcement module.

Our cloud-based integrated community development software provides multiple solutions to Village, Town, City and County governments. In addition to online permitting software, we offer licensing, development, code enforcement, and request tracking solutions. Your subscription also includes an online citizen portal. Keep exploring our site to find pricing information, to request your live demo, or to see how we can support your community development needs.

Visit Customer Profiles to see how our customers are putting our permitting software for governments to work for their communities.

Visit Yavapai County Community Development Innovates their Online Services to see how one Arizona County implemented citizenserve. And then scroll down to the bottom of this page and enter your contact information to request your live demo today. And you'll see how citizenserve can provide permitting software for governments, plus much more.

Cloud-Based Permitting Software Overview- New Release!

In this brief video, get an overview of our cloud-based permitting software - including licensing and code enforcement. Plus, check out the sneak peek of our new software release - coming soon!

Cloud-Based Permitting Software Overview

First, we submit a building permit from the Online Citizen Portal. Citizens get specific information about their city or town's building process. From supporting documents to department contacts to online applications, the portal is the one-stop shop for how to submit a building permit. Then we log into the staff side to process the permit. Workflow routes help your departments track their reviews. Metrics and reports offer oversite of your processes. Once the permit is issued, citizens access the certificate from the portal. Then they can request an inspection.

Licensing Overview

Second, we submit a business license through the portal. We'll build your application using custom fields, so we can collect the information you need to process licenses in your community. Licenses can be reviewed, or issued when paid, depending on your needs. Business owners access their applications through the portal to track progress and answer questions.

Code Enforcement Overview

Finally, we open a code case as a staff member. With our code enforcement and request tracking solutions, your citizens can report issues and your staff can respond. This is a great view of the citizenserve new release!

Complete Customer Care

Our services include more than just setting up your Cloud-Based Permitting Software. Once you go live, we continue to support your staff. Check out our Complete Customer Care page for more information.

More Information


We offer cloud-based permitting software, as well as licensing, development, code enforcement, and request tracking solutions. Visit the rest of our site for pricing information, to schedule your live demo, or to see how else we can support your community development needs.

How Our Customers are Putting our Cloud-Based Permitting Software to Work


Thanks for watching this demo about citizenserve's Cloud-Based Permitting Software. To see how our customers have put us to work, watch this video by the City of O'Fallon, Missouri, and see how they've implemented Citizenserve to support their permitting, licensing, and code enforcement services.

New Release Sneak Peek!

Watch this video for a Sneak Peek at the Citizenserve New Release! We show some highly configured features for a large city in the North east. They asked for quick entry and automation for their permitting and rental inspection processes.

First Demo Scenario - Building Permits

First we submitted a building permit through our citizen portal. The portal is in queue for some updates related to the new release! Expect more posts about this soon. Next, we logged in as a staff member to process the permit in the new release! Check out the updated layout and note the cool metrics on Morgan's dashboard. We'll post more videos about all of the new features in the new release soon!. We used the more information button to open the permit from within the review activity - this is a great shortcut! The user reviews the application for missing items, then clicks the browser tab for the review activity to make notes. We edited a library common comment that a site plan was missing and the system sent an automated message to the applicant when the activity was closed.

Back as a portal user - we reviewed the email and returned to the portal to upload the missing site plan. Did you know that activities on the portal notifies staff, so you never miss updates from your constituents?

Next, as staff, we check the online modification notice and approve the permit. Then, as the applicant, we pay for the permit and receive a copy in our inbox. We can also view our permit in the portal. Then we used the Request an Inspection feature.

To address the demo script provided to us, we showed:
- how easy it is for a portal user to change their information
- discussed how to update property representatives on a project
- viewed the property file
- use the search feature to find actively licensed tradespeople
- shrank and expanded the window size to show off the portal's responsive design
- translated the portal into multiple languages.

Second Demo Scenario - Certificate of Occupancy Inspections

The next scenario asked us to quickly add 2 violations to 3 units and a common area in a multi-unit rental. We built a quick entry table using a feature only available in the New Release - called a custom table within a table (or CUT). The CUT allows an inspector to enter as many rows of data as needed, and data in the CUT can be logged as text, check box, search, drop down, etc.

See the New Release Sneak Peek at 17:06!!

See these Videos for more information:

Short Term Rental Registrations
Digital Community Development Software

Other Videos Resources


Finally, check out lots of other videos on Citizenserve's Digital Community Development Software at the Citizenserve Vimeo Channel.

Digital Community Development Software Massachusetts

Citizenserve is cloud-based digital community development software. We offer permitting, planning and zoning, licensing, request tracking, and code enforcement solutions. In this video, you can watch a demonstration of some of our software's functionality.

Submit a Digital Community Development (Building Permit) Application


First, a contractor Registers for a Portal Account. Then they submit a building permit online. Portal users can edit their applications, make payments, send messages, and request inspections through the Online Citizen Portal.

Review the Community Development Application


After submission, we log in as staff and review the home page. Staff can easily tweak their home page to show the tools they need. The application is automatically routed to staff for review. And as a result, they can approve it or send it back for more information. Here are some more cool software features:
- Each application can have its own workflow route.
- Supports consecutive or concurrent reviews.
- Select common phrases from the Comment Library.
- Add manual comments, send emails, and upload documents to the system.
- Add shapes, comments, and calculate measurements with the Document Markup tool.
- System conditions warn or stop staff from going rogue.

Once approved, Staff issue the permit. The contractor prints the permit and requests an inspection through the portal.

Digital Planning and Zoning Module


The Planning and Zoning module uses the same tools as a building permit. In addition, our workflows can manage design review meetings, city council meetings, and public hearings. As a result, we can generate meeting agendas and minutes from the database.

Digital Code Enforcement Module


Citizens can also submit code complaints through the citizen portal. Complaints are sent to staff for review. Once confirmed, the staff creates a code case for a junk vehicle and overgrown weeds. Citizenzserve also integrates with GIS systems to display GIS layers on a map. The Code Officer has full access to our cloud-based software in the field. They can add violations, take or upload photos, and produce letters using any browser-enabled device. Want to see more on our code enforcement module? Check out this demo on Cloud Based Online Code Enforcement.

Digital Health Inspections


Health inspections are usually tied to a health license. The inspection can be a required step for license approval and renewal. We will configure your inspection forms to track all required data. Then we'll create reports that display that data in the format you need. To learn more about our health licensing features, check out this live demo on Helath Licensing Software Enforcement Ticket.

Other Videos Resources


Finally, check out lots of other videos on Citizenserve's Digital Community Development Software at the Citizenserve Vimeo Channel.