Category Archives: Building Permit Software

Digital Community Development Software Massachusetts

Citizenserve is cloud-based digital community development software. We offer permitting, planning and zoning, licensing, request tracking, and code enforcement solutions. In this video you can watch a demonstration of the following functionality:

Submit a Digital Community Development Application (Building Permit)

First, a contractor Registers for an Portal Account. Then the contractor submits a building permit application online. Additionally, citizens can edit their application, make payments, send messages, and request inspections online.

Review the Community Development Application

After the submission, we log in as staff and review the Citizenserve home page. Your Engagement Manager configures the home page for every subscriber. In addition, staff can easily change their home page to display the tools that help them work. Staff automatically receive the application for review, approval, or to send back for more information. Cool tips about citizenserve:
- Each application can have it's own workflow route.
- Reviews can be consecutive or concurrent.
- Use the Common Comment Library to include commonly used phrases in the review.
- Add manual comments, send emails, and upload documents to the system.
- Add shapes, comments, and calculate measurements with the integrated Document Markup tool.
- System conditions warn or stop staff from going rogue.

Once approved, Staff or the citizen print the permit card and request inspections.

Digital Planning and Zoning Module

Citizenserve's Planning and Zoning module uses the same tools and project type as building permits. In addition, citizenserve can include events such as design review meetings, city council meetings, and public hearings in the review route. As a result, we can generate meeting agendas and minutes from the database.

Digital Code Enforcement Module

Citizens submit code complaints through the citizen portal. Next, the complaint is routed to staff for review. Then Staff create a code case for abandoned vehicle and overgrown weeds. Citizenzserve integrates with GIS systems to display GIS layers on a map. The Code Officer has full access to citizenserve through any browser enabled device in the field. In addition, the officer can add violations, take or upload photos, and generate letters. Want to see more about citizenserve's code enforcement module? Check out this demo on Cloud Based Online Code Enforcement.

Digital Health Inspections

Health inspections are usually tied to a health license. We will build your online inspections to record the required data. And we'll create reports that display that data in the format you need. For more on citizenserve's health licensing features, check out this live demo on Helath Licensing Software Enforcement Ticket.

Other Videos Resources

Finally, check out lots of other videos on Citizenserve's Digital Community Development Software at the Citizenserve Vimeo Channel.

Online Permitting and Code Enforcement Software

In today's demo, you’ll see example of citizenserve’s online permitting and code enforcement software. Citizenserve offers online solutions for Permitting, Licensing, Development Projects, Code Enforcement and Request Tracking. Watch as I submit a building permit application through the citizen portal. Then, I'll review the application to show what contractors, business owners, and citizens see when they submit an application. Next, we'll jump into the staff side of Citizenserve and perform the review activities required to approve and issue the permit.

Online Permitting Review Tools

Citizenserve offers many tools to support online permits, such as the Common Comments Book and the Document Markup Tool. Frequently cited comments are complied into an easy to use list called the Common Comments Book. Include these comments in communications to the applicant, or comment sheets to staff. Add shapes and comments to our site plans using the integrated Document Markup Tool. Include any comments in communication to the applicant or staff.

Citizenserve supports both consecutive and concurrent reviews. We'll configure your workflow to reflect your actual process. Each permit can have it's own workflow and set of required submittal documents. We'll work with you during project implementation to configure your permit applications and workflows.

Citizenserve also supports application changes and resubmission, plus it offers tools to help you communicate with the applicant. Resubmittals go through additional review routes, then approve and issue the permit.

It's easy to request an inspection with Citizenserve. Contractors submit the requests through the portal, and inspectors complete the inspection activity in the field. Citizenserve offers a central view of inspection data and history.

Once all inspections are completed, we final the permit and generate a certificate of occupancy.

Online Code Enforcement Software

Next, we delve into the Code Enforcement module of citizenserve. Citizens submit complaints and requests in the Citizen Portal. Citizenserve routes complaints and requests to the appropriate person or department. Working remotely, Inspectors can upload photographs and add violations to the inspection activity. It's also easy to schedule follow up activities and create notices and citations in the field.

Complete Customer Care

Once you go live, Citizenserve continues to support your staff. Check out our Complete Customer Care page for more information.

More Information

Citizenserve offers online permitting and code enforcement software, as well as licensing, development, and request tracking solutions. Visit the rest of our site for pricing information, to schedule your live demo, or to see how else Citizenserve can support your community development needs.

Online Building Permit Software Demo

Demonstration of Citizenserve General Features and Building Permit process in response to a formal request proposal demonstration scenario from a city on the East Coast.

Citizen Portal Overview

  • Configurable
  • Presents data to answer constituent questions
  • HTML5 responsive design

Citizenserve Staff Side Overview

  • Configurable home page/dashboard
  • Browser based software solution
  • Integrated across all modules

Submit online building permit through the citizens portal

  • Custom fields are used to create your permit applications
  • Address data is pulled from your valid parcel data
  • Citizenserve will configure your permits based on your current paper (or digital) applications
  • Collect payment at the portal - Citizenserve will load your fee structure into the system to auto-generate the appropriate fees.

Process the Submitted Application

  • Application Intake
  • Consecutive or concurrent review
  • Common Comments Book
  • Document markup tool
  • Generate Planning Meeting Minutes/Agenda through Citizenserve
  • Conditions of Approval
  • Issue Permit

Review Project Status from the Citizen Portal



Auditing Remote or Virtual Inspections

Citizenserve makes it easy to audit to your virtual inspection process.

1. Use a report or metric to periodically select an inspection for audit.

2. View Pending Remote Inspection Requests in a metric, and choose the inspection request you wish to audit.

3.  Simply change the inspection type to Field Audit

4. And assign to the appropriate inspector  5.  You can also update the inspection date and time

6. You can also email the contractor from the activity