Monthly Archives: November 2020

Digital Community Development Software Massachusetts

Citizenserve is cloud-based digital community development software. We offer permitting, planning and zoning, licensing, request tracking, and code enforcement solutions. In this video you can watch a demonstration of the following functionality:

Submit a Digital Community Development Application (Building Permit)


First, a contractor Registers for an Portal Account. Then the contractor submits a building permit application online. Additionally, citizens can edit their application, make payments, send messages, and request inspections online.

Review the Community Development Application


After the submission, we log in as staff and review the Citizenserve home page. Your Engagement Manager configures the home page for every subscriber. In addition, staff can easily change their home page to display the tools that help them work. Staff automatically receive the application for review, approval, or to send back for more information. Cool tips about citizenserve:
- Each application can have it's own workflow route.
- Reviews can be consecutive or concurrent.
- Use the Common Comment Library to include commonly used phrases in the review.
- Add manual comments, send emails, and upload documents to the system.
- Add shapes, comments, and calculate measurements with the integrated Document Markup tool.
- System conditions warn or stop staff from going rogue.

Once approved, Staff or the citizen print the permit card and request inspections.

Digital Planning and Zoning Module


Citizenserve's Planning and Zoning module uses the same tools and project type as building permits. In addition, citizenserve can include events such as design review meetings, city council meetings, and public hearings in the review route. As a result, we can generate meeting agendas and minutes from the database.

Digital Code Enforcement Module


Citizens submit code complaints through the citizen portal. Next, the complaint is routed to staff for review. Then Staff create a code case for abandoned vehicle and overgrown weeds. Citizenzserve integrates with GIS systems to display GIS layers on a map. The Code Officer has full access to citizenserve through any browser enabled device in the field. In addition, the officer can add violations, take or upload photos, and generate letters. Want to see more about citizenserve's code enforcement module? Check out this demo on Cloud Based Online Code Enforcement.

Digital Health Inspections


Health inspections are usually tied to a health license. We will build your online inspections to record the required data. And we'll create reports that display that data in the format you need. For more on citizenserve's health licensing features, check out this live demo on Helath Licensing Software Enforcement Ticket.

Other Videos Resources


Finally, check out lots of other videos on Citizenserve's Digital Community Development Software at the Citizenserve Vimeo Channel.