Streamlining inspections with citizenserve®

Citizenserve empowers building inspectors with a mobile platform that digitizes permitting, scheduling, and field inspections. Inspectors can review plans, record findings, capture photos, and generate reports in real time from any job site. This reduces paperwork, improves accuracy, speeds up processes, and enhances communication with contractors and property owners through automated notifications.
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Why contractors choose citizenserve®

Contractors can apply and pay for permits from citizenserve's online portal and interact with inspectors in real time. There are no delays in communication; your contractors will always have the most up-to-date review status information.
Code enforcement mobile inspection software
Mobile-Friendly Field Access
Citizenserve provides full mobile access through any web browser, giving inspectors complete functionality in the field without needing a separate app. Whether on a phone or tablet, inspectors can work efficiently from any location.
permit software mobile inspections
Easy Inspection Results
Inspectors can quickly enter pass/fail results, add detailed comments, and capture photos directly during the inspection using Citizenserve’s simple, intuitive interface.
permitting inspection report
Automatic Inspection Reports
Automatically generate professional inspection reports as soon as results are entered, saving inspectors valuable time and ensuring consistent, accurate documentation.
code enforcement case management
Real-Time & Offline Capability
Inspectors can perform full inspections offline and all data automatically syncs when a connection is restored, eliminating lost work and ensuring information is always up to date.
cloud permitting software with integrated plan review tool
Permit History & Plan Access
While in the field, inspectors have instant access to the full permit history, previous inspection notes, approved plans, and comments — all at their fingertips.
mobile inspection scheduling
Simple Inspection Scheduling
Contractors can request inspections easily online through the Citizenserve portal or via text message. Requests flow directly into the system with automatic notifications, making scheduling fast and convenient for inspectors.

What our clients say

Always great service and tech support and handle any problems – they go the extra distance to keep us going!! We highly recommend you compare citizenserve to other software available !!!!

Paul in Laurel, Delaware

“I have implemented permit tracking systems with other organizations, and Citizenserve is by far the smoothest and easiest implementation. The Citizenserve team is very responsive to the needs of the County and are great to work with, especially during the pandemic. Citizenserve drastically improves efficiency and reduces friction in the permitting and planning process.”

Dan in Cochise County, AZ

The customer service that Citizenserve provides is spot on! I always receive a response from a representative the same day I submit my service request, and it is typically completed within 24 hours or less. When a solution takes longer, it is because what I’ve asked for is more complex. The representatives are professional, knowledgeable and very easy to work with!

Redmond, WA

Services built for inspectors

Public Safety & Code Compliance
Ensuring Strict Code Adherence
Building inspectors use Citizenserve to thoroughly verify that every aspect of construction meets current building, electrical, plumbing, mechanical, fire, and accessibility codes during each site visit.
Clear Violation Documentation
Inspectors can instantly document violations with high-quality photos, detailed notes, and precise markup, making it easy to communicate required corrections to contractors and ensure public safety.
Efficiency & Time Management
Maximizing Daily Inspections
Citizenserve helps inspectors complete more inspections per day by eliminating excessive office paperwork and reducing unnecessary return trips, allowing them to spend more time in the field.
True Mobile Field Capability
With full mobile access through any web browser, inspectors can perform inspections, enter results, capture photos, and generate reports on-site — even without an internet connection.
Accurate Documentation & Real-Time Reporting
Instant Professional Reports
Inspectors can capture photos, record results, and automatically generate complete inspection reports in real time, saving hours of administrative work back at the office.
Inspection History at Your Fingertips
Every inspection is fully documented with photos, notes, and results, giving inspectors instant access to the full permit and inspection history whenever they need it.
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Results that matter

See how communities across the country are streamlining services with citizenserve. From permitting to inspections, these stories show what’s possible when the right tools get out of the way.
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