Since the system is dynamic, our staff can make support requests related to process improvements or report requirements. Most requests are implemented within hours and many times our contact Julie offers better more integrated solutions.
“Citizenserve has provided the City of Spanish Fort Building Department an efficient way to perform all the critical activities necessary for operations. Some of the methods made easier are the ability to receive and archive all necessary documents digitally, user friendly processing of applications, quick turnaround to issue the appropriate permits, effective ways to schedule required inspections and most importantly the digital record keeping with in field access. The Citizenserve staff has been excellent to work with from conception to completion of implementation as well as the ongoing support with quick response!”
“We have been using Citizenserve for approx. 2+ years and considering we had a previous software program and now moving into Citizenserve we are thrilled. Everything they promised to do was done. Everything they say about the support response time and help is TRUE usually done immediately. I have no problem giving them an Excellent rating. It’s powerful, you can grow into it for Permitting, Inspections, Zoning Violations and it tracks the History of each file. It’s customizable and helps communicate to applicants and contractors by email to keep that record of inspections and communication. We haven’t missed a beat with the Pandemic everything is accessible online. We couldn’t be happier.”
