Category Archives: Code Enforcement Software

Online Permitting and Code Enforcement Software

In today's demo, you’ll see example of citizenserve’s online permitting and code enforcement software. Citizenserve offers online solutions for Permitting, Licensing, Development Projects, Code Enforcement and Request Tracking. Watch as I submit a building permit application through the citizen portal. Then, I'll review the application to show what contractors, business owners, and citizens see when they submit an application. Next, we'll jump into the staff side of Citizenserve and perform the review activities required to approve and issue the permit.

Online Permitting Review Tools

Citizenserve offers many tools to support online permits, such as the Common Comments Book and the Document Markup Tool. Frequently cited comments are complied into an easy to use list called the Common Comments Book. Include these comments in communications to the applicant, or comment sheets to staff. Add shapes and comments to our site plans using the integrated Document Markup Tool. Include any comments in communication to the applicant or staff.

Citizenserve supports both consecutive and concurrent reviews. We'll configure your workflow to reflect your actual process. Each permit can have it's own workflow and set of required submittal documents. We'll work with you during project implementation to configure your permit applications and workflows.

Citizenserve also supports application changes and resubmission, plus it offers tools to help you communicate with the applicant. Resubmittals go through additional review routes, then approve and issue the permit.

It's easy to request an inspection with Citizenserve. Contractors submit the requests through the portal, and inspectors complete the inspection activity in the field. Citizenserve offers a central view of inspection data and history.

Once all inspections are completed, we final the permit and generate a certificate of occupancy.

Online Code Enforcement Software

Next, we delve into the Code Enforcement module of citizenserve. Citizens submit complaints and requests in the Citizen Portal. Citizenserve routes complaints and requests to the appropriate person or department. Working remotely, Inspectors can upload photographs and add violations to the inspection activity. It's also easy to schedule follow up activities and create notices and citations in the field.

Complete Customer Care

Once you go live, Citizenserve continues to support your staff. Check out our Complete Customer Care page for more information.

More Information

Citizenserve offers online permitting and code enforcement software, as well as licensing, development, and request tracking solutions. Visit the rest of our site for pricing information, to schedule your live demo, or to see how else Citizenserve can support your community development needs.

Code Enforcement Software

We gave this demo on our Code Enforcement Software in a formal proposal process to an east coast city. Here are topics covered:

Submit a Code Complaint through the citizen portal.

Merge duplicate complaints.
Add and Complete an inspection activity.
Then add violations.
Finally, close the Code Case.
Next, review a High Grass Case.
Then create a Notice of Violation.
Also, create a Work Order Activity.
Then create the work order and send to a contractor. Log hours worked and add fees.
Finally create a Citation Notice and track payments.

Handling Court Hearings in Citizenserve’s Code Enforcement Software

First review a Code Case.
Next, view the Notice of Violations which includes a hearing notice.
Then, view the Court Order.
Show scheduling options/manage annual inspections.
Then review inspection request setup.
Also review the notification matrix. The matrix assigns tasks or emails to users at certain steps in the project.
Finally, review the property file. This links to all permits, licenses, violations, inspections, and documents related to the parcel.

What is Citizenserve? Is it just Code Enforcement Software?

Citizenserve offers more than just Code Enforcement Software! We offer cloud-based solutions for Building Permits, Planning Projects, Business Licenses, Code Enforcement, and Request Tracking. We will work with you in an agile process to configure your online forms and workflow steps. You decide when you are ready to go live, and we support you before, during, and after your launch.

For More Information

Check out our site for more info on our online services. Find pricing information, watch recorded demos and schedule a live demo today to see how Citizenserve can support your community development needs!

Audit Remote or Virtual Inspections

With citizenserve's community development software, it's easy to audit remote or virtual inspections. If you are a Citizenserve customer, contact us to help you start an audit process. However, if you are not yet a customer, continue reading or request a live demo at the bottom of this form.

1. Use a report or metric to view inspections to audit. Your subscription includes a number of standard reports, but our support desk is just a click away. Remember, your citizenserve subscription includes unlimited report writing.
Inspection Audit Metric showing different inspection types

2. Next, Open the metric to view Pending Remote Inspection Requests. Then choose an inspection to audit. Metrics are a graphical report and display helpful information about your processes. Citizenserve customers request new metrics through our integrated Support Center.
List of Live Remote Inspeciton data

3.  Then simply change the Virtual or Remote inspection type to Field Audit.Inspection type dropdown with Field Audit inspection type highlighted

4. Next, assign the task to the appropriate inspector.  

5.  Update the inspection date and time.

6. Finally, send an email from the activity to notify the contractor.

For help implementing a field audit in your citizenserve build, log into citizenserve and click the Support Center link, then 'Submit a Request'. However, if you'd like to learn more about how citizenserve can support your community development effort, keep reading!

About Citizenserve

Citizenserve is cloud-based community development software, and we configure our software to meet your needs. We offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site and see how we support community development. Schedule a live demo in the form at the bottom of the screen and we'll help you get started today.

Citizenserve's Highly Configurable Software

Citizenserve configures your software with custom fields. We gather any information you need to manage your community development projects. Citizenserve software includes modules for Permitting, Licensing, Development Projects, Code Enforcement, Request Tracking, and a Citizens portal. Citizens submit applications, make payments, upload documents or send messages from the portal. The system notifies staff so no work is lost. Staff track review activities, notify applicants, track payments, and issue permits or licenses. Field inspectors perform inspections on-site using our cloud-based software. Citizenserve's integrated modules let you view all files related to an address.

Citizenserve in the news

See how Alachua County, Florida migrated their Building Department to Citizenserve.

e-Government Software – Small Claims Court

This short video demonstrates how Citizenserve can be configured to handle court proceedings.

Run court docket report (00:38)

Open Code Compliance Case from docket report (01:18)

  • Review Code Enforcement Inspection Activity
  • Review Notice of Violation generated from activity
  • Enter disposition on hearing activity
  • Generate Order Document

Discuss system ability to detect existing cases, run mass updates, apply interest, etc.