Category Archives: Code Enforcement Software

Cloud-Based Permitting Software Overview- New Release!

In this brief video, get an overview of our cloud-based permitting software - including licensing and code enforcement. Plus, check out the sneak peek of our new software release - coming soon!

Cloud-Based Permitting Software Overview

First, we submit a building permit from the online Citizen Portal. Citizens get specific information about their city or town's building process. From supporting documents to department contacts to online applications, the portal is the one-stop shop for how to submit a building permit. Then we log into the staff side to process the permit. Workflow routes help your departments track their reviews. Metrics and reports offer oversite of your processes. Once the permit is issued, citizens access the certificate from the portal. Then they can request an inspection.

Licensing Overview

Second, we submit a business license through the portal. We'll build your application using custom fields, so we can collect the information you need to process licenses in your community. Licenses can be reviewed, or issued when paid, depending on your needs. Business owners access their applications through the portal to track progress and answer questions.

Code Enforcement Overview

Finally, we open a code case as a staff member. With our code enforcement and request tracking solutions, your citizens can report issues and your staff can respond. This is a great view of the citizenserve new release!

Complete Customer Care

Our services include more than just setting up your Cloud-Based Permitting Software. Once you go live, we continue to support your staff. Check out our Complete Customer Care page for more information.

More Information


We offer cloud-based permitting software, as well as licensing, development, code enforcement, and request tracking solutions. Visit the rest of our site for pricing information, to schedule your live demo, or to see how else we can support your community development needs.

How Our Customers are Putting our Cloud-Based Permitting Software to Work


Thanks for watching this demo about citizenserve's Cloud-Based Permitting Software. To see how our customers have put us to work, watch this video by the City of O'Fallon, Missouri, and see how they've implemented Citizenserve to support their permitting, licensing, and code enforcement services.

Online Permitting and Code Enforcement Software

In today's demo, you’ll see example of citizenserve’s online permitting and code enforcement software. Citizenserve offers online solutions for Permitting, Licensing, Development Projects, Code Enforcement and Request Tracking. Watch as I submit a building permit application through the citizen portal. Then, I'll review the application to show what contractors, business owners, and citizens see when they submit an application. Next, we'll jump into the staff side of Citizenserve and perform the review activities required to approve and issue the permit.

Online Permitting Review Tools


Citizenserve offers many tools to support online permits, such as the Common Comments Book and the Document Markup Tool. Frequently cited comments are complied into an easy to use list called the Common Comments Book. Include these comments in communications to the applicant, or comment sheets to staff. Add shapes and comments to our site plans using the integrated Document Markup Tool. Include any comments in communication to the applicant or staff.

Citizenserve supports both consecutive and concurrent reviews. We'll configure your workflow to reflect your actual process. Each permit can have it's own workflow and set of required submittal documents. We'll work with you during project implementation to configure your permit applications and workflows.

Citizenserve also supports application changes and resubmission, plus it offers tools to help you communicate with the applicant. Resubmittals go through additional review routes, then approve and issue the permit.

It's easy to request an inspection with Citizenserve. Contractors submit the requests through the portal, and inspectors complete the inspection activity in the field. Citizenserve offers a central view of inspection data and history.

Once all inspections are completed, we final the permit and generate a certificate of occupancy.

Online Code Enforcement Software


Next, we delve into the Code Enforcement module of citizenserve. Citizens submit complaints and requests in the Citizen Portal. Citizenserve routes complaints and requests to the appropriate person or department. Working remotely, Inspectors can upload photographs and add violations to the inspection activity. It's also easy to schedule follow up activities and create notices and citations in the field.

Complete Customer Care

Once you go live, Citizenserve continues to support your staff. Check out our Complete Customer Care page for more information.

More Information


Citizenserve offers online permitting and code enforcement software, as well as licensing, development, and request tracking solutions. Visit the rest of our site for pricing information, to schedule your live demo, or to see how else Citizenserve can support your community development needs.

Code Enforcement Software

We gave this demo on our Code Enforcement Software in a formal proposal process to an east coast city. Here are topics covered:

Submit a Code Complaint through the citizen portal.


Merge duplicate complaints.
Add and Complete an inspection activity.
Then add violations.
Finally, close the Code Case.
Next, review a High Grass Case.
Then create a Notice of Violation.
Also, create a Work Order Activity.
Then create the work order and send to a contractor. Log hours worked and add fees.
Finally create a Citation Notice and track payments.

Handling Court Hearings in Citizenserve’s Code Enforcement Software


First review a Code Case.
Next, view the Notice of Violations which includes a hearing notice.
Then, view the Court Order.
Show scheduling options/manage annual inspections.
Then review inspection request setup.
Also review the notification matrix. The matrix assigns tasks or emails to users at certain steps in the project.
Finally, review the property file. This links to all permits, licenses, violations, inspections, and documents related to the parcel.

What is Citizenserve? Is it just Code Enforcement Software?


Citizenserve offers more than just Code Enforcement Software! We offer cloud-based solutions for Building Permits, Planning Projects, Business Licenses, Code Enforcement, and Request Tracking. We will work with you in an agile process to configure your online forms and workflow steps. You decide when you are ready to go live, and we support you before, during, and after your launch.

For More Information


Check out our site for more info on our online services. Find pricing information, watch recorded demos and schedule a live demo today to see how Citizenserve can support your community development needs!

Audit Remote or Virtual Inspections

With citizenserve's community development software, it's easy to audit remote or virtual inspections. Coronavirus has changed how municipalities offer services. We can help you manage those changes through our cloud-based software. So if you're a current customer, contact us to help you start an audit process. Otherwise, watch the video and request a live demo at the bottom of this form.

Firstly, you need to know which inspections are available. So open the metric 'Pending Remote Inspection Requests'. Metrics are visual reports that display helpful data about your processes. For instance, this metric shows a list of all inspections that could be audited. Customers request new metrics through the Support Center. Our subscription includes unlimited metrics and reports.
Inspection Audit Metric showing different inspection types

Secondly, choose an inspection to audit from the list.
List of Live Remote Inspeciton data

Thirdly, change the inspection type from Virtual or Remote to Field Audit.Inspection type dropdown with Field Audit inspection type highlighted

Fourthly, assign the task to the appropriate inspector.  

Fifthly,  Update the inspection date and time.

Finally, send an email to notify the contractor.

For help starting field audits in your software, send a Support Request in the software. Or, to learn more about how our software can support your community development efforts, keep reading!

About Citizenserve

Citizenserve is cloud-based community development software. We configure our software to meet your needs. We offer solutions forBuilding Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site and see how we support community development. Schedule a live demo in the form at the bottom of the screen and we'll help you get started today.

Citizenserve's Highly Configurable Software

We configure your online forms with custom fields. Hence, We gather all the information you need to manage your community development projects. Citizens submit applications, make payments, upload documents or send messages from the portal. The system notifies staff so no work is lost. Staff track review tasks, notify contacts, track payments, and issue permits or licenses. Field staff performs on-site inspections using our cloud-based software. And our integrated system lets you view all files related to an address. We offer comprehensive customer support from the first meeting, through go-live and beyond.

Citizenserve in the news

See how Alachua County, Florida migrated their Building Department to Citizenserve.