Category Archives: Configuration

Display Citizenserve in Other Languages – Google Translation Setting

Citizenserve showing Google Translate Page language prompt

Display Citizenserve in Other Languages - Google Translation Setting

Use Google Translation setting to display Citizenserve in other languages. Once you change your setting, Chrome will prompt you to translate each site you visit into the default language. But first, here are all languages available in Google (as of December 2020):

Afrikaans
Albanian
Amharic
Arabic
Armenian
Azerbaijani
Basque
Belarusian
Bengali
Bosnian
Bulgarian
Catalan
Cebuano
Chichewa
Chinese
Corsican
Croatian
Czech
Danish
Dutch
English
Esperanto
Estonian
Filipino
Finnish
French
Frisian
Galician
Georgian
German
Greek
Gujarati
Haitian Creole
Hausa
Hawaiian
Hebrew
Hindi
Hmong
Hungarian
Icelandic
Igbo
Indonesian
Irish
Italian
Japanese
Javanese
Kannada
Kazakh
Khmer
Kinyarwanda
Korean
Kurdish (Kurmanji)
Kyrgyz
Lao
Latin
Latvian
Lithuanian
Luxembourgish
Macedonian
Malagasy
Malay
Malayalam
Maltese
Maori
Marathi
Mongolian
Myanmar (Burmese)
Nepali
Norwegian
Odia (Oriya)
Pashto
Persian
Polish
Portuguese
Punjabi
Romanian
Russian
Samoan
Scots Gaelic
Serbian
Sesotho
Shona
Sindhi
Sinhala
Slovak
Slovenian
Somali
Spanish
Sundanese
Swahili
Swedish
Tajik
Tamil
Tatar
Telugu
Thai
Turkish
Turkmen
Ukrainian
Urdu
Uyghur
Uzbek
Vietnamese
Welsh
Xhosa
Yiddish
Yoruba
Zulu

Turn Translation on for a specific language.

You can control whether Chrome will offer to translate webpages in a specific language.

1. Open Chrome.
2. At the top right, click the three vertical dots (Customize and Control Google Chrome).
3. Choose Settings, then Advanced.
4. Under "Languages," click Language.
Chrome language settings
5. Click the more button next to the language you'd like to use.
- If the language isn't listed, add it by clicking Add languages.
Google Languages - Add Spanish Language
6. Turn on 'Offer to Translate Pages in this language'.
Offer to translate pages menu in Google Chrome Languages setting

Now, when you visit Citizenserve you'll be prompted to translate the page. Also, you can click the Translate Page button in your address window. Likewise, it is easy to change your selected language.
Citizenserve showing Google Translate Page language prompt

Likewise, if you'd like to translate a single page into another language, visit this blog post.

Before you go, visit our Live Demos page to see other ways citizenserve can support your community development needs.

Use Google to Translate Citizenserve into Other Languages

Select Translate To Language in Google Translate Plugin

Citizenserve is browser-based, so we can use Google tools in the Chrome Browser to translate our staff and portal pages into any language defined in google. There are a few different ways to translate a page into another language - let's start with the easiest!

Use Google Translate to Display Citizenserve into Another Language

1. Navigate to Google Translate
Google Translate Input Screen

2. In the empty cell on the left, type or paste the website you'd like to translate - set the default language the page displays in.
Google Translate with www.citizenserve.com in translate field.

3. In the cell on right, your web address displays - select the language you'd like Google to translate into, click the arrow for more selections.
Google Translate showing List of available languages

4. Click the translate button to load the translated page in a new browser tab.
Google Translate with Translate button highlighted.
5. Your website should display in your desired language.

Citizenserve Home Page in Spanish

Add Google Translate Plugin to Your Browser

Google Translate Plugin provides a quick and easy way to translate any Chrome page. Follow these steps to install it:

1. Navigate to Google Translate Plugin from Chrome and click "Add to Chrome".
Google Translate Plugin at Chrome Store
2. Confirm the 'Add Google Chrome?' popup by clicking 'Add Extension'

Add Extension Confirmation Button on Google Chrome Plugin Page

Pin the Google Translate Extension to Your Chrome Extension Tray

1. In the top right corner of Chrome, select the Extension Icon (the Puzzle piece)
2. Next to Google Translate, select the Push Pin icon to pin the extension to your extensions list.

Google Translate Plugin Icon in Shortcut bar

Use Google Translate Plugin to Translate a Web Page.

1. Navigate to the web page you'd like to translate

2. Click the Google Translate Plugin in Chrome, to the right of your address bar. If you have not pinned the extension, click the Google Extension (puzzle) icon and select Google Translate.

3. At the dropdown window, select TRANSLATE THIS PAGE.
Translate This Page Google Extension Button

4. On the new Google Translate toolbar that displays, select the 'Translate to:' language from the dropdown.
Select Translate To Language in Google Translate Plugin

5. View the webpage in the language you selected. (You may need to hit the translate button)

To make a more permanent change to your google account, and all pages displayed by Chrome, visit this blog post.

Application Configuration Features – Q&A

The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents.  Read our responses below for more information about some of the Application Configuration features included in Citizenserve's e-government software solution.

1.2     Application Configuration

1.2.1. Business rules and workflows must be quickly adaptable to business requirements and changes. Describe the solution’s workflow configuration and change capabilities. Provide a simple diagram of the workflow engine or configuration tool process.

Citizenserve Response: All file types support one or more workflows.  A workflow is a collection of activity types that are completed in a certain order.  Workflows can be configured in any combination of parallel or sequential activities.  The following video demonstration contains a short overview of workflows in Citizenserve:

https://www.citizenserve.com/portfolio-view/workflow-routing/

1.2.2. Describe the solution’s scalability and flexibility to accommodate future needs; this includes future growth and the addition of other departments’ permitting needs or services.

Citizenserve Response: Any new department or sub-departments can be created at any time.  These departments can create their own permit types, license types, file types, case types, etc. on-the-fly in production without effecting any other departments.  The Citizenserve subscription provides for unlimited storage, bandwidth, processing power and support.

1.2.3. Describe the solution’s ability to provide granular role-based management for screen access, rights, and privileges so staff views the information relevant to them, and not additional tabs or other information they use less often.

Citizenserve Response: User rights are based on roles developed at the organization, department and sub-department levels.  The following video demonstration covers information on user rights and the following screenshot illustrates the rollup of rights for a specific user.

https://www.citizenserve.com/building-permit-software/community-development-software-user-rights/

1.2.4. Does the solution support sending email and text messages to provide status and update information?

Citizenserve Response: Yes, email notification options can be set up in many areas of the software, as well as in merge reports that merge lists and send template communications out.  Text messaging is also supported.  For example, sending a contractor or applicant a template email when a permit status changes is easy to configure.

1.2.5. What are the three most common changes requested post implementation?

Citizenserve Response: The Citizenserve subscription includes unlimited support.  This includes setting up new permit types, license types, or file types; changes in configuration; training; custom report creation; changes in workflows; changes in fees; etc.  After customers go live there are ongoing improvements with each Citizenserve implementation.  As a Software-as-a-Service solution we are committed to helping our customers better serve their constituents and have provided unlimited support with the software since inception.  The following video is an overview of the Citizenserve support:

https://www.citizenserve.com/portfolio-view/complete-customer-care-3/

e-Government Permitting Software – Configuration

System Overview - Features, functions, configuration, look/feel, reporting:

  1. Citizenserve modules (00:56)
  2. Subscription based support model (2:31)
  3. Citizen portal (7:30)
  4. Portal reports (8:10)
  5. Portal configuration (14:02)
  6. Submit Permit Application (24:50)
  7. Notification Matrix (30:41)
  8. Staff Home Page Configuration (32:17)
  9. Review of Permit Application from Staff Side (36:36)
  10. Alerts + Standing Conditions (36:56)
  11. New Staff Portal Interface (37:33)
  12. Automated Workflow Route (40:20)
  13. Staff Questions:
    1. Can security be set to prevent users from deleting files from system (41:44)
    2. Can you have custom fields by license type? (43:30)
  14. Citizenserve reporting (44:04)
  15. Powerful Search Tool (44:25)
  16. Question: Do you tie into active directory for authentication? (54:30)