Monthly Archives: September 2023

What Happened to PermitWorks? What replaces PermitWorks?

What Happened to PermitWorks? What replaces PermitWorks?

If you were a former customer of PermitWorks, we are sorry that you had your municipal software rug pulled out from under you. We empathize with your situation. You may never know what happened to PermitWorks, but we can help you with next important question: what happens AFTER PermitWorks? ,

At citizenserve, we have a strong commitment to delivering exceptional government software solutions, and we've been doing that for the past 20 years. Our experience in serving municipalities like yours makes us confident that we can help you navigate this transition and get you a government software solution that is more efficient, more flexible, and more dependable than you've seen. Introducing citizenserve government software – here are some of our key benefits:

1. Trusted and Reliable Solution

Over our 20 years in business, citizenserve has established itself as a trusted and reliable government software provider. With a commitment to excellence and hundreds of customers across the United States, you can be confident that Citizenserve will support your staff and citizens now, and in the years to come.

2. Implementation that Moves as Quickly as You Do

Transitioning from one software platform to another can be daunting. However, our experienced implementation team is well-equipped to guide you through the process seamlessly. We offer a structured transition plan and robust customer support to ensure that the switch is as smooth as possible. We work with you to configure your system to meet your needs, and we can prioritize your highest priorities first.

3. Highly Configurable

Don't settle for a rigid, out-of-the box solution, or a limited low-code solution. Citizenserve offers 33 custom field types that allow us to configure your applications to include the information you need, in the format you need it. Our configurable workflows are built to match your work process, not the other way around. Our letter and email templates are built in HTML to your requirements, so you can notify your constituents when and how you need to.

4. Cloud-Based Convenience

Citizenserve operates in the cloud, which means you can access it from anywhere with an internet connection. This level of flexibility is crucial, especially in today's remote work environment. It allows your team to collaborate effectively, regardless of their physical location.

5. Mobile Accessibility

Citizenserve provides mobile access on any device that can serve a browser, enabling your field staff to use the system on tablets or smartphones. Citizenserve streamlines your inspection process, reduces paperwork, and improves communication between field and office personnel.

6. Unlimited Customer Support

Citizenserve's unlimited customer support is there to assist you every step of the way. From making ongoing changes to your applications, emails, activities, and portal, to unlimited report writing, to training new employees, we want you to be satisfied with your site.

7. Cost-Effective Solutions

Budget considerations are essential, that's why we offer competitive, transparent pricing options, based on named users, making citizenserve a cost-effective choice for your municipal software needs. Moreover, the efficiency gains and time savings it provides, as well as process improvements over time, can lead to significant long-term cost reductions. Check out our pricing page for pricing transparency, and schedule a call to discuss your options.

Next Steps

Schedule a call with our Account Management Team to discuss your municipality's needs, and hear more about how we work.

Schedule a Call Today

You can also visit our municipal software solutions pages or click these links to learn about the integrated solutions we offer for permitting software, planning & zoning software, code enforcement software, request tracking software and business licensing software, including health inspection software, rental registration software, and contractor licensing software.

Conclusion

The unexpected closure of PermitWorks left you in the lurch, but we can make this an opportunity to embrace positive change. By transitioning to Citizenserve, you can streamline your government software solutions, enhance communication between your constituents and staff, and take advantage of a reliable and cost-effective solution.

Don't let this setback hold you back. Embrace the future of permitting with Citizenserve, a trusted partner dedicated to your success. Reach out to our team today to learn more about how Citizenserve can help your department thrive in these challenging times. Make the transition and experience the benefits firsthand, turning this unexpected change into an opportunity for growth and efficiency.

Articles, Permitting Software
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Better than Low Code Permit Configuration

What's better than low code permit configuration? Check out how easy it is to add a new question to a permit application (actually, three applications) and some other cool tips on how easy it is to configure Citizenserve software.

With twenty years of government software development, fully trained support staff, unlimited support, unlimited training, and a highly configurable environment - we implement quickly, and support you once you are live. Request a Demo below to see how Citizenserve can serve your community's online services, and how we are even better than low code.

For more info on why we are even better than a low code solution, read this article Better than Low Code Software in the Government Space

And check out our Municipal Software Solutions pages for more information about how Citizenserve supports municipalities just like yours.

Transcript

So recently somebody asked if I could add number of

floors to this, so I would just create, um,

the number of floors drop down in the admin,

and then I can move it to the other relevant permits. Right?

Yep. From

The left hand side.

Exactly. So residential new

And

Then, uh, wherever you wanted.

It's like, so I could just copy the, like, number of proposed bedrooms,

do a copy field, change it to floors.

Yeah. Um, yeah, I always like to check and make sure it's not a variable text.

And then, yeah, copy

Floors.

So as soon as you save this screen, once you save it,

does it automatically just show up in the left hand side?

Yeah. So now that I've, I've created that custom field,

it is over here on any other of the screens. It's,

it's created whether or not I save that,

but I'll save this to save it on that screen.

Then we go to a commercial or something,

do a number of,

there it is, you highlight it and then you go, okay, where did I want that?

I want that right here.

So in the available custom fields, I know I can search,

start typing what it starts with, but can I do like a control F? So for example,

yeah. Or floors. Okay, good.

Yep. You can do the floors. That, that I, I love that. And then it,

it will jump around in the inside the dropdown, like it'll scroll for you.

Uh, and so yeah, you can do that.

I'll

Just send some here.

Once you highlight it and hit enter it moves it over. Okay.

Yeah, that's what I did.

Yeah. And you can do lots of them at the same time. Um, but if you're,

if you're creating a new permit that's very similar to say, like the mixed use,

there's a copy button,

copy this table and all the fields in it,

and then you just subtract or move or do what you need to do with the changes.

That's how I created all, all of them. So uniformly, right? Like this was like,

oh, here's, we're gonna copy the new copy, copy, copy, copy, copy.

Configuration, Low Code
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