Category Archives: Articles

What is GovTech and Why Governments Need It

GovTech, the smashup word combining government and technology, is defined by The World Banks as "... a whole-of-government approach to digitalization that promotes simple, transparent and efficient government. GovTech supports digital transformation to deliver simple, transparent and universally accessible services, promote civic participation, accountability and trust, and modernize core government operations" 1. Citizenserve community development software offers a comprehensive, integrated approach to municipal community development needs. Whether you implement just one solution, or the whole suite, citizenserve will transform your digital processes and allow you to deliver simple, transparent, and accessible services to your constituents and your staff. Examples of GovTech The following saas offerings present the…

How to Automate Your Business License Renewal Process

Automate your business license renewal process to increase department efficiency,  improve reporting ability, and increase Business Owner satisfaction.  In this article we share how you can automate your business license renewal process, and we'll start with the benefits of taking on this type of project.  And here are more tips on how to Streamline Online Request Tracking, or read about Why Your Government Should Implement Online Permitting Software, and here are some Benefits of Online Code Enforcement.  Now let's get started! Benefits of Automating Your Business License Renewal Process If your business licensing office is paper based, or if you use a fillable business license application form,…

What is E-Government?

What is E-Government? The organization of American States provides this definition: "Electronic government (or e-Government) is the application of Information and Communication Technologies (ICTs) to government functions and procedures with the purpose of increasing efficiency, transparency and citizen participation.(1)" In everyday language, this means moving paper processes to digital (or electronic) services. Where government services were once handled in person, and by paper, E-Government services include things like applying for a business license online, submitting a digital permit application, or entering an online code complaint form. What are the Benefits of E-Government • Better online user experiences for citizens - when governments move their paper processes online,…

6 Steps Local Governments Can Take to Streamline Online Request Tracking

Public requests, FOIA requests, and other municipal requests can require a significant amount of staff time to process. Online request tracking systems offers numerous solutions to reduce staff workload, increase response times, and improve customer experience. Here are 6 steps your local government can take to streamline online request tracking: 1. Provide good request types to correctly categorize requests. Broad request type categories, like 'public records request' or 'public health issue' help your constituents easily identify the subject of their request. Use narrower sub-types to track the specific type of public records request - whether for code enforcement or permitting data. Sub-types provide a next level of…