Category Archives: Training Videos

A collection of videos created by Engagement Managers to support customer training.

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Business License Renewal Training Video

Watch this business license renewal training video recorded prior to a customer go-live. Staff training is a great example of our ongoing support. Citizenserve's Complete Customer Care model also includes system changes, training, and support after go-live.

Business License Renewal Training

In this training video, the engagement manager trains new users on the business license renewal process. Every customer is unique, so we'll build your process to suit your needs. We use custom fields to build your forms so we can gather all the data you require. The business license module includes a citizen portal, where business owners can apply and pay for their own business licenses. Each application type can have its own workflow route and set of requirements documents. Staff can review applications, request changes, or approve and issue the licenses online. And with additional tools such as a browser-based document markup tool, convenient email and letter templates, and integration with other modules, citizenserve helps your staff be efficient and effective.

Project Implementation Strategy

Before we begin training our customers on the business license renewal process, we use an agile implementation strategy and work with our customers closely to configure their site to their needs. During weekly walk-through meetings, an Engagement Manager will demonstrate new development and gather user feedback. After the walk-through, it's very important that each user test and play in the system to confirm it works as expected, and to discover any edge cases that must be addressed. The Engagement Manager will incorporate user feedback and show it off during the next weekly meeting. Once the user is satisfied that the system works as desired, it's time to train system users and go live.

About Citizenserve

Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. In addition to Business Licenses and renewals, we also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. The Citizenserve Subscription also includes an Online Citizen Portal. Explore our site see how we can support your community development efforts!

Training Videos
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Code Enforcement How To Training Video

This Code Enforcement how to training video was created from a customer training prior to go-live with their software package. Citizenserve offers a Complete Customer Care model that includes system changes, training, and support after go-live. Citizenserve is different than other software providers. We run agile weekly meetings to show our customers what we've built, and gather their feedback for desired changes. Once the customer approves the build, we train their municipal staff and launch the software. Once live, we continue our Complete Customer Care model. We complete system changes and provide system support to ensure our customers get the most out of our system.

Highly Configurable Code Enforcement Software

Citizenserve configures your code complaint forms using custom fields. This means we can gather any information you need to manage your code compliance issues. Citizens can also upload documents or send messages from the portal to track their complaints and staff is notified so no work languishes on the portal. Using citizenserve's cloud-based software, compliance officers can work from any device on any browser in the field. During an inspection, the officer can add violations, take photographs, generate letters, and create follow up inspections. Citizenserve's modules are integrated, so building officials can see open code cases, and code officers can add stop-work orders to building sites. Your citizenserve subscription includes unlimited report writing and metrics, another report type, provide a graphical view of processes to staff and management. Keep exploring our site to see how citizenserve can help you with your Code Enforcement efforts.

About Citizenserve

Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. In addition to Code Enforcement, we also offer solutions for online Building Permits, Business Licenses, Development Projects, and Requests. Citizenserve also includes your very own Online Citizen Portal. Explore our site to see how we can support your community development efforts!

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Getting Started How To Training Video

Watch this Getting Started How To training video from a Citizenserve customer training session. Citizenserve offers a Complete Customer Care model that includes software changes, training, and post-go-live support - all included in your subscription.

Citizenserve's Highly Configurable Software

Citizenserve configures your software with custom fields. This means we gather any information you need to manage your community development projects. Citizenserve software includes modules for Permitting, Licensing, Development Projects, Code Enforcement, Request Tracking, and a Citizens portal. Citizens submit applications, make payments, upload documents or send messages from the portal. The system notifies staff so no work is lost. Staff track review activities, notify applicants, track payments, and issue permits or licenses. Citizenserve's integrated modules let you view all files related to an address. Your citizenserve subscription also includes unlimited reports. Metrics, another report type, provide a graphical view of processes to staff and management. Citizenserve's large toolset helps you track and manage your projects.

Project Implementation Strategy

Before we train our customers, we begin with an agile implementation strategy. We work closely with our customers to configure their site to their needs. The Engagement Manager demonstrates new development work and gathers user feedback during weekly walk-through meetings. It's vital that each user test and play in the system after the weekly meeting. During this hands-on time, the user confirms the system works as expected, or uncovers any edge cases that should be addressed. Then the Engagement Manager incorporates user feedback and demonstrates new functionality during the next meeting. This process repeats until the user confirms the system works as desired. Finally, it's time to train system users and go live.

About Citizenserve

Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. We also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Citizenserve also includes an Online Citizen Portal.Explore our site see how we support community development - schedule a live demo, and we'll help get you started today.

Citizenserve in the news

See how Fairhope, Alabama announced their citizenserve go-live.

Training Videos
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License Inspections How To Training Video

This how to video was created from a Citizenserve customer training on License Inspections. Citizenserve offers a Complete Customer Care model that includes modifications, training, and support - all included in your subscription.

Citizenserve's Highly Configurable License Inspection Software

Citizenserve configures your software with custom fields. This means we gather any information you need to manage your community development projects. Citizenserve software includes modules for Permitting, Licensing, Development Projects, Code Enforcement, Request Tracking, and a Citizens portal. Citizens submit applications, make payments, upload documents or send messages from the portal. The system notifies staff so no work is lost. Staff track review activities, notify applicants, track payments, and issue permits or licenses. License inspectors perform inspections on-site using our cloud based software. Citizenserve's integrated modules let you view all files related to an address. Your citizenserve subscription also includes unlimited reports. Metrics, another report type, provide a graphical view of processes to staff and management. Citizenserve's license inspection software helps you track and manage your projects.

Project Implementation Strategy

Before we train our customers, we begin with an agile implementation strategy. We work closely with our customers to configure their site to their needs. The Engagement Manager demonstrates new development work and gathers user feedback during weekly walk-through meetings. It's vital that each user test and play in the system after the weekly meeting. During this hands-on time, the user confirms the system works as expected, or uncovers any edge cases that should be addressed. Then the Engagement Manager incorporates user feedback and demonstrates new functionality during the next meeting. This process repeats until the user confirms the system works as desired. Finally, it's time to train system users and go live.

About Citizenserve

Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. We also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site see how we support community development - schedule a live demo, and we'll help get you started today.

Citizenserve in the news

See how Fairhope, Alabama announced their citizenserve go-live.

Training Videos
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