Getting Started How To Training Video

Watch this Getting Started How To training video from a Citizenserve customer training session. Citizenserve offers a Complete Customer Care model that includes software changes, training, and post-go-live support - all included in your subscription.

Citizenserve's Highly Configurable Software

Citizenserve configures your software with custom fields. This means we gather any information you need to manage your community development projects. Citizenserve software includes modules for Permitting, Licensing, Development Projects, Code Enforcement, Request Tracking, and a Citizens portal. Citizens submit applications, make payments, upload documents or send messages from the portal. The system notifies staff so no work is lost. Staff track review activities, notify applicants, track payments, and issue permits or licenses. Citizenserve's integrated modules let you view all files related to an address. Your citizenserve subscription also includes unlimited reports. Metrics, another report type, provide a graphical view of processes to staff and management. Citizenserve's large toolset helps you track and manage your projects.

Project Implementation Strategy

Before we train our customers, we begin with an agile implementation strategy. We work closely with our customers to configure their site to their needs. The Engagement Manager demonstrates new development work and gathers user feedback during weekly walk-through meetings. It's vital that each user test and play in the system after the weekly meeting. During this hands-on time, the user confirms the system works as expected, or uncovers any edge cases that should be addressed. Then the Engagement Manager incorporates user feedback and demonstrates new functionality during the next meeting. This process repeats until the user confirms the system works as desired. Finally, it's time to train system users and go live.

About Citizenserve

Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. We also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site see how we support community development - schedule a live demo, and we'll help get you started today.

Citizenserve in the news

See how Fairhope, Alabama announced their citizenserve go-live.