Monthly Archives: July 2016

How long does the typical implementation of the product being proposed take for an organization of similar size to the City?

We tend to take a departmental approach to implementation, completing high priority departments or processes quickly. Early success helps create a vision for the project and excitement. These initial departments can usually be implemented in 3 or 4 months. Full implementation may take 9 to 12 months. Typically process improvement ideas and new process automation ideas come up after the initial implementation. These are included in the unlimited support.

Does your firm complete the implementations of the product being proposed or is this effort outsourced?

All Citizenserve implementation and support staff are full-time employees of the company. Your implementation staff will also be the support staff you will be working with on a long-term basis. We have found it beneficial to have people familiar with your permitting and licensing processes to be involved with ongoing support. So continuity in who you are working with is a positive aspect of the Citizenserve approach.

What strategic decisions or direction is your firm taking or making related to the permitting and licensing software product being proposed today?

Citizenserve is very focused on the electronic relationship with the citizens, contractors, and businesses. So the citizen portal is where we are doing most feature additions and improvements. Our customers who have pursued an electronic relationship with their constituents are seeing 85% to 90% of the permit and license applications online rather than in paper form.