Category Archives: Municipal Software

Municipal Business Tax Receipts Software

Watch how citizenserve's software handles municipal business tax receipts in this 70-minute demo.

Citizenserve Community Development Software

Citizenserve includes a licensing module that covers online business tax receipts software. Our integrated software also includes code enforcement, permitting, planning & zoning, and request tracking modules. In addition, citizenserve's cloud-based software offers a citizen-facing portal for application submission and payments.

Citizen Facing Portal

We begin our demo in the configurable citizen portal. Helpful content explains the process, and we can link to supporting documents or other websites. Citizens read and understand your processes before they apply. Then, the citizen registers for a portal account. Each registration type is configured to gather essential data about that contact type. You decide which fields to require. Applicants can submit an online business tax receipt application immediately after they register on the portal.

Highly Configurable Municipal Business Tax Receipt Software

Citizenserve configures your applications using custom fields. This means we can gather any information you need to manage your BTRs. Additionally, each application type can have a unique workflow route Each application type has its own workflow route and requirements documents. Once an applicant submits their business tax receipt application, they can pay their fees through an integrated payment processor. Citizens can also upload documents or send messages from the portal. Staff is notified so no work languishes on the portal.

Citizenserve will load your fee structure so correct fees are calculated based on the data entered on the application. Staff can enter additional fees and apply payments received. Reviewers can select commonly used comments from the comments library. Additionally, citizenserve can configure reviewer specific checklists to track your review process. Reviewers can request additional information or send review comments to the applicant. Next, the reviewer approves the BTR and issues a certificate. The applicant can view all related communications and documents through the citizen portal and citizens only have access to their projects.

Resources

For more information about the business licensing module, please see our Business Licensing Solutions Page.

Read how Citizenserve is helping communities near you.

Audit Remote or Virtual Inspections

With citizenserve's community development software, it's easy to audit remote or virtual inspections. Coronavirus has changed how municipalities offer services. We can help you manage those changes through our cloud-based software. So if you're a current customer, contact us to help you start an audit process. Otherwise, watch the video and request a live demo at the bottom of this form.

Firstly, you need to know which inspections are available. So open the metric 'Pending Remote Inspection Requests'. Metrics are visual reports that display helpful data about your processes. For instance, this metric shows a list of all inspections that could be audited. Customers request new metrics through the Support Center. Our subscription includes unlimited metrics and reports.
Inspection Audit Metric showing different inspection types

Secondly, choose an inspection to audit from the list.
List of Live Remote Inspeciton data

Thirdly, change the inspection type from Virtual or Remote to Field Audit.Inspection type dropdown with Field Audit inspection type highlighted

Fourthly, assign the task to the appropriate inspector.  

Fifthly,  Update the inspection date and time.

Finally, send an email to notify the contractor.

For help starting field audits in your software, send a Support Request in the software. Or, to learn more about how our software can support your community development efforts, keep reading!

About Citizenserve

Citizenserve is cloud-based community development software. We configure our software to meet your needs. We offer solutions forBuilding Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site and see how we support community development. Schedule a live demo in the form at the bottom of the screen and we'll help you get started today.

Citizenserve's Highly Configurable Software

We configure your online forms with custom fields. Hence, We gather all the information you need to manage your community development projects. Citizens submit applications, make payments, upload documents or send messages from the portal. The system notifies staff so no work is lost. Staff track review tasks, notify contacts, track payments, and issue permits or licenses. Field staff performs on-site inspections using our cloud-based software. And our integrated system lets you view all files related to an address. We offer comprehensive customer support from the first meeting, through go-live and beyond.

Citizenserve in the news

See how Alachua County, Florida migrated their Building Department to Citizenserve.

e-Government Software – Small Claims Court

This short video demonstrates how Citizenserve can be configured to handle court proceedings.

Run court docket report (00:38)

Open Code Compliance Case from docket report (01:18)

  • Review Code Enforcement Inspection Activity
  • Review Notice of Violation generated from activity
  • Enter disposition on hearing activity
  • Generate Order Document

Discuss system ability to detect existing cases, run mass updates, apply interest, etc.

Electronic Planning and Zoning Software

In depth demonstration of Citizenserve's planning & zoning module.

  • Register for Portal Account (02:00)
  • Submit Development Application (04:31)
  • Review Submitted Application from Portal (16:10)
  • Review Portal Reports (20:03)
  • Review Staff Side Dash Board/Home Page (21:45)
  • Review Task List on Map (23:35)
  • Proximity Report/Abutter Notice Report/GIS Layers (25:07)
  • Administrative/Configuration Access – Modify Letter Template (28:30)
  • Review Submitted Permit Application (32:57)
  • Review Routes (33:58)
  • Create Permit Project Over the Counter (34:36)
  • User Notifications and Assignments Administration (40:13)
  • Perform Engineering Plan Review (42:45)
  • Add Comments from Common Comments Book (43:18)
  • Document Markup Tool (45:43)
  • Email Review Comments (56:18)
  • Question: Can Developer Add Site Plan or Final Plan to Existing Project? (59:58)
    • Review Project with Multiple Applications (1:03:52)
    • overview of complicated review routes for multi-phase development project (1:04:25)
  • Question: how does system allow us to report out to external body? (1:05:24)
  • Question: can Citizenserve generate staff report level document? (1:07:20)
  • Review development application fees (1:09:32)
  • Tracking hours in Citizenserve (1:11:58)