Category Archives: Rental Inspection Software

New Release Sneak Peek!

Watch this video for a Sneak Peek at the Citizenserve New Release! We show some highly configured features for a large city in the North east. They asked for quick entry and automation for their permitting and rental inspection processes.

First Demo Scenario - Building Permits

First we submitted a building permit through our citizen portal. The portal is in queue for some updates related to the new release! Expect more posts about this soon. Next, we logged in as a staff member to process the permit in the new release! Check out the updated layout and note the cool metrics on Morgan's dashboard. We'll post more videos about all of the new features in the new release soon!. We used the more information button to open the permit from within the review activity - this is a great shortcut! The user reviews the application for missing items, then clicks the browser tab for the review activity to make notes. We edited a library common comment that a site plan was missing and the system sent an automated message to the applicant when the activity was closed.

Back as a portal user - we reviewed the email and returned to the portal to upload the missing site plan. Did you know that activities on the portal notifies staff, so you never miss updates from your constituents?

Next, as staff, we check the online modification notice and approve the permit. Then, as the applicant, we pay for the permit and receive a copy in our inbox. We can also view our permit in the portal. Then we used the Request an Inspection feature.

To address the demo script provided to us, we showed:
- how easy it is for a portal user to change their information
- discussed how to update property representatives on a project
- viewed the property file
- use the search feature to find actively licensed tradespeople
- shrank and expanded the window size to show off the portal's responsive design
- translated the portal into multiple languages.

Second Demo Scenario - Certificate of Occupancy Inspections

The next scenario asked us to quickly add 2 violations to 3 units and a common area in a multi-unit rental. We built a quick entry table using a feature only available in the New Release - called a custom table within a table (or CUT). The CUT allows an inspector to enter as many rows of data as needed, and data in the CUT can be logged as text, check box, search, drop down, etc.

See the New Release Sneak Peek at 17:06!!

See these Videos for more information:

Short Term Rental Registrations
Digital Community Development Software

Other Videos Resources


Finally, check out lots of other videos on Citizenserve's Digital Community Development Software at the Citizenserve Vimeo Channel.

Online Short Term Rental Registrations

Citizenserve is a cloud-based community development software system. It supports online short-term rental registrations, rental inspections, and registration renewals. In this short demo, watch how citizenserve can support your short-term rental process. The software includes a citizen facing portal, online application and payment, workflow routing, letter creation, and much more.

Short-Term Rental Registration


It is simple to register a short-term rental in citizenserve. Citizens fill out an online form from your own Online Citizen Portal. Forms are sent to your staff or other departments for review. Alternatively, the form can trigger an certificate or approval letter. Our software also includes mobile inspection features. Inspectors add common comments from a list or complete a custom inspection form. They can also add violations, upload photos, and create notices on site. Inspection reports can be a letter or email and can include uploaded photos.

Renew a Short-Term Rental Registration


Renewal is easy in citizenserve. Staff run a custom report that batches expiring short-term rental registrations. This report also clears required data from the registration form. Rental owners are notified to complete the renewal and pay online. Citizenserve also offers reports and metrics to help you manage your work.

We are Configurable!


Citizenserve is easy to configure. We use custom fields to build your online forms. Do you need to track tenant data on your short-term rentals? Do you want to track square footage on your registrations? No problem! During your project build we work with you every week to show what we’ve built. You also get to test our work and ask for changes. Once you decide you are ready to go live, we continue to support your staff. We’ll also make the changes you need in the future as part of your software subscription.

For More Information


Citizenserve supports more than online short-term rental registrations! Check out our site for more information on our online services. We support Building Permits, Planning Permits, Business Licenses, Code Enforcement, and Request Tracking. Find pricing information, watch recorded demos and schedule a live demo today to see how Citizenserve can support your short-term rental registrations and other community development needs!

Audit Remote or Virtual Inspections

With citizenserve's community development software, it's easy to audit remote or virtual inspections. Coronavirus has changed how municipalities offer services. We can help you manage those changes through our cloud-based software. So if you're a current customer, contact us to help you start an audit process. Otherwise, watch the video and request a live demo at the bottom of this form.

Firstly, you need to know which inspections are available. So open the metric 'Pending Remote Inspection Requests'. Metrics are visual reports that display helpful data about your processes. For instance, this metric shows a list of all inspections that could be audited. Customers request new metrics through the Support Center. Our subscription includes unlimited metrics and reports.
Inspection Audit Metric showing different inspection types

Secondly, choose an inspection to audit from the list.
List of Live Remote Inspeciton data

Thirdly, change the inspection type from Virtual or Remote to Field Audit.Inspection type dropdown with Field Audit inspection type highlighted

Fourthly, assign the task to the appropriate inspector.  

Fifthly,  Update the inspection date and time.

Finally, send an email to notify the contractor.

For help starting field audits in your software, send a Support Request in the software. Or, to learn more about how our software can support your community development efforts, keep reading!

About Citizenserve

Citizenserve is cloud-based community development software. We configure our software to meet your needs. We offer solutions forBuilding Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site and see how we support community development. Schedule a live demo in the form at the bottom of the screen and we'll help you get started today.

Citizenserve's Highly Configurable Software

We configure your online forms with custom fields. Hence, We gather all the information you need to manage your community development projects. Citizens submit applications, make payments, upload documents or send messages from the portal. The system notifies staff so no work is lost. Staff track review tasks, notify contacts, track payments, and issue permits or licenses. Field staff performs on-site inspections using our cloud-based software. And our integrated system lets you view all files related to an address. We offer comprehensive customer support from the first meeting, through go-live and beyond.

Citizenserve in the news

See how Alachua County, Florida migrated their Building Department to Citizenserve.

Remote Video Inspections

Citizenserve supports pre-recorded inspections or live remote video inspections. Contact us today to see how we can support your community development efforts from a safe distance. It's easy to set up safe inspections through our software. Contractors request a remote video inspection through the Citizen Portal. They download instructions and upload their video. Otherwise, they can upload a link to the recorded video inspection right from the request form. Our software is device and browser-independent, so no plug-ins are needed. We also offer communication and workflow management tools. Municipal inspectors review the video and log comments in the activity. Inspectors can send questions in e-mail or complete the inspection and send a report.

This is just one-way our software supports remote work and safe social distancing. And your municipal staff, contractors, business owners, and citizens can all take advantage of these services. Schedule your demo at the bottom of this screen today.

About Citizenserve

Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. We also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site see how we support community development - schedule a live demo, and we'll help get you started today.

Project Implementation Strategy

We use an agile implementation strategy and we work closely with our customers to configure their site to their needs. The Engagement Manager demonstrates new development work and gathers user feedback during weekly walk-through meetings. It's vital that each user test and play in the system after the weekly meeting. During this hands-on time, the user confirms the system works as expected, or uncovers any edge cases that should be addressed. Then the Engagement Manager incorporates user feedback and demonstrates new functionality during the next meeting. This process repeats until the user confirms the system works as desired. Finally, it's time to train system users and go live. We'll coordinate training sessions with different staff groups to get everyone ready to go-live.

Citizenserve in the news

See how Alachua County, Florida migrated their Building Department to Citizenserve.