Category Archives: Risk Mitigation

  • Home
  • Category Archives: "Risk Mitigation"

Audit Remote or Virtual Inspections

With citizenserve's community development software, it's easy to audit remote or virtual inspections. Coronavirus has changed how municipalities offer services. We can help you manage those changes through our cloud-based software. So if you're a current customer, contact us to help you start an audit process. Otherwise, watch the video and request a live demo at the bottom of this form.

Firstly, you need to know which inspections are available. So open the metric 'Pending Remote Inspection Requests'. Metrics are visual reports that display helpful data about your processes. For instance, this metric shows a list of all inspections that could be audited. Customers request new metrics through the Support Center. Our subscription includes unlimited metrics and reports.
Inspection Audit Metric showing different inspection types

Secondly, choose an inspection to audit from the list.
List of Live Remote Inspeciton data

Thirdly, change the inspection type from Virtual or Remote to Field Audit.Inspection type dropdown with Field Audit inspection type highlighted

Fourthly, assign the task to the appropriate inspector.  

Fifthly,  Update the inspection date and time.

Finally, send an email to notify the contractor.

For help starting field audits in your software, send a Support Request in the software. Or, to learn more about how our software can support your community development efforts, keep reading!

About Citizenserve

Citizenserve is cloud-based community development software. We configure our software to meet your needs. We offer solutions forBuilding Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site and see how we support community development. Schedule a live demo in the form at the bottom of the screen and we'll help you get started today.

Citizenserve's Highly Configurable Software

We configure your online forms with custom fields. Hence, We gather all the information you need to manage your community development projects. Citizens submit applications, make payments, upload documents or send messages from the portal. The system notifies staff so no work is lost. Staff track review tasks, notify contacts, track payments, and issue permits or licenses. Field staff performs on-site inspections using our cloud-based software. And our integrated system lets you view all files related to an address. We offer comprehensive customer support from the first meeting, through go-live and beyond.

Citizenserve in the news

See how Alachua County, Florida migrated their Building Department to Citizenserve.

Building Permit Software, Cloud-based Software, Code Enforcement Software, Municipal Software, Permitting Software, Rental Inspection Software, Risk Mitigation
Comments are closed
, , , ,

Remote Video Inspections

Citizenserve supports pre-recorded inspections or live remote video inspections. Contact us today to see how we can support your community development efforts from a safe distance. It's easy to set up safe inspections through our software. Contractors request a remote video inspection through the Citizen Portal. They download instructions and upload their video. Otherwise, they can upload a link to the recorded video inspection right from the request form. Our software is device and browser-independent, so no plug-ins are needed. We also offer communication and workflow management tools. Municipal inspectors review the video and log comments in the activity. Inspectors can send questions in e-mail or complete the inspection and send a report.

This is just one-way our software supports remote work and safe social distancing. And your municipal staff, contractors, business owners, and citizens can all take advantage of these services. Schedule your demo at the bottom of this screen today.

About Citizenserve

Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. We also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site see how we support community development - schedule a live demo, and we'll help get you started today.

Project Implementation Strategy

We use an agile implementation strategy and we work closely with our customers to configure their site to their needs. The Engagement Manager demonstrates new development work and gathers user feedback during weekly walk-through meetings. It's vital that each user test and play in the system after the weekly meeting. During this hands-on time, the user confirms the system works as expected, or uncovers any edge cases that should be addressed. Then the Engagement Manager incorporates user feedback and demonstrates new functionality during the next meeting. This process repeats until the user confirms the system works as desired. Finally, it's time to train system users and go live. We'll coordinate training sessions with different staff groups to get everyone ready to go-live.

Citizenserve in the news

See how Alachua County, Florida migrated their Building Department to Citizenserve.

Building Permit Software, Rental Inspection Software, Risk Mitigation, Software as a Service
Comments are closed
, , , ,
Explain the backup process of our data, is it stored off site, etc.?

Citizenserve community development software is hosted in two main data centers. One in the Southwest, the other in the Northeast. Both data centers have a 100% up time service level agreement (SLA). These data centers are also SSAE 16 complaint and audited by a public accounting firm. Application and database servers are continuously replicated. Data backups are maintained indefinitely in a perpetual archive in the event it is necessary to retrieve data that may have been deleted at a point in time. A third disaster recovery location is also maintained in the event of a system-wide failure with the data centers. Citizenserve has a 13 year history maintaining 99.99+% up time.

Modular E-Government Data Center

Citizenserve Data Center

Cloud-based Software, Municipal Software, RFP Question, Risk Mitigation, Software as a Service
Comments are closed
Does your firm complete the implementations of the product being proposed or is this effort outsourced?

All Citizenserve implementation and support staff are full-time employees of the company. Your implementation staff will also be the support staff you will be working with on a long-term basis. We have found it beneficial to have people familiar with your permitting and licensing processes to be involved with ongoing support. So continuity in who you are working with is a positive aspect of the Citizenserve approach.

Building Permit Software, Business Licensing Software, Code Enforcement Software, Municipal Software, Permitting Software, RFP Question, Risk Mitigation
Comments are closed
No tags