Remote Video Inspections

Citizenserve supports pre-recorded inspections or live remote video inspections. Contact us today to see how we can support your community development efforts from a safe distance. It's easy to set up safe inspections through our software. Contractors request a remote video inspection through the Citizen Portal. They download instructions and upload their video. Otherwise, they can upload a link to the recorded video inspection right from the request form. Our software is device and browser-independent, so no plug-ins are needed. We also offer communication and workflow management tools. Municipal inspectors review the video and log comments in the activity. Inspectors can send questions in e-mail or complete the inspection and send a report.

This is just one-way our software supports remote work and safe social distancing. And your municipal staff, contractors, business owners, and citizens can all take advantage of these services. Schedule your demo at the bottom of this screen today.

About Citizenserve

Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. We also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site see how we support community development - schedule a live demo, and we'll help get you started today.

Project Implementation Strategy

We use an agile implementation strategy and we work closely with our customers to configure their site to their needs. The Engagement Manager demonstrates new development work and gathers user feedback during weekly walk-through meetings. It's vital that each user test and play in the system after the weekly meeting. During this hands-on time, the user confirms the system works as expected, or uncovers any edge cases that should be addressed. Then the Engagement Manager incorporates user feedback and demonstrates new functionality during the next meeting. This process repeats until the user confirms the system works as desired. Finally, it's time to train system users and go live. We'll coordinate training sessions with different staff groups to get everyone ready to go-live.

Citizenserve in the news

See how Alachua County, Florida migrated their Building Department to Citizenserve.