In today's demo, you’ll see example of citizenserve’s online permitting and code enforcement software. Citizenserve offers online solutions for Permitting, Licensing, Development Projects, Code Enforcement and Request Tracking. Watch as I submit a building permit application through the citizen portal. Then, I'll review the application to show what contractors, business owners, and citizens see when they submit an application. Next, we'll jump into the staff side of Citizenserve and perform the review activities required to approve and issue the permit.
Online Permitting Review Tools
Citizenserve offers many tools to support online permits, such as the Common Comments Book and the Document Markup Tool. Frequently cited comments are complied into an easy to use list called the Common Comments Book. Include these comments in communications to the applicant, or comment sheets to staff. Add shapes and comments to our site plans using the integrated Document Markup Tool. Include any comments in communication to the applicant or staff.
Citizenserve supports both consecutive and concurrent reviews. We'll configure your workflow to reflect your actual process. Each permit can have it's own workflow and set of required submittal documents. We'll work with you during project implementation to configure your permit applications and workflows.
Citizenserve also supports application changes and resubmission, plus it offers tools to help you communicate with the applicant. Resubmittals go through additional review routes, then approve and issue the permit.
It's easy to request an inspection with Citizenserve. Contractors submit the requests through the portal, and inspectors complete the inspection activity in the field. Citizenserve offers a central view of inspection data and history.
Once all inspections are completed, we final the permit and generate a certificate of occupancy.
Online Code Enforcement Software
Next, we delve into the Code Enforcement module of citizenserve. Citizens submit complaints and requests in the Citizen Portal. Citizenserve routes complaints and requests to the appropriate person or department. Working remotely, Inspectors can upload photographs and add violations to the inspection activity. It's also easy to schedule follow up activities and create notices and citations in the field.
Complete Customer Care
Once you go live, Citizenserve continues to support your staff. Check out our Complete Customer Care page for more information.
Citizenserve offers online permitting and code enforcement software, as well as licensing, development, and request tracking solutions. Visit the rest of our site for pricing information, to schedule your live demo, or to see how else Citizenserve can support your community development needs.