Monthly Archives: July 2016

Describe how your software product can utilize workflow routines to assist in the permitting and inspection process.

An unlimited number of activity types can be setup in Citizenserve. These can all be at the department level or inherited from a higher level department. The permit and license application review activities can be organized into workflow routes. Each activity type, like a review or inspection can have a form consisting of unlimited custom fields and a common comments/common corrections book with categories. The form or comment information can be used easily to generate plan review reports or inspection reports that can be e-mailed or generated in a letter to applicants or contractors. Inspections can also have conditions, so a final inspection cannot be scheduled unless all the other required inspections are complete. Inspections can be done in the field using an iPad, pictures can be added to the file, and inspectors can generate inspection reports in the field. Inspection reports can also send e-mails or trigger other actions, like sending a notice to the electric company to hook up the electricity if an inspection passes.

The status of the reviews and review comments can be made available on the citizen portal for contractors and citizens. Generated documents are also available so your constituents can access inspection reports, plan review reports, building permits and certificates online.

Please describe your organization’s recommended approach toward retention of legacy data. Please describe what options are available/supported within your proposed solution. Also, please provide any relevant references of organizations that have successfully addressed legacy data with your solution.

Data migrations are a part of almost every Citizenserve implementation. Our staff is highly experienced in working with legacy community development systems, both custom developed and permitting software products. Typically we complete the setup first then map the legacy data to the setup. The custom field feature in Citizenserve can easily be used to make sure there is a place for all the legacy data and no data gets left behind. The data migration can be done at the departmental level so departments can go-live separately. The data migration can also be run before going live or at any time after going live. The data migration records are marked in the system, so if there is an issue we can easily fix it without effecting newly entered records. Unlimited storage is provided with Citizenserve and we never remove or archive any data. So if you want keep all your data in Citizenserve forever that is included, we can also setup archiving processes if the jurisdiction has a records retention policy.

Online Permitting Software and Citizen Portal

Citizenserve® is a comprehensive software and service solution for community development departments that covers all aspects of permitting, planning & zoning, code enforcement, licensing and inspections. The software not only encompasses internal functions but also expands into an electronic relationship with citizens, contractors and businesses involved in the processes of permitting, licensing, inspections and enforcement. The opportunity for increased service for citizens, efficiency and costs savings are profound using Citizenserve. The software was developed from the beginning as an internet software service, commonly referred to Software-as-a-Service (SaaS) or Cloud computing. This is the future of software. The benefits include: 1. You pay as you go; no upfront…

Permit Software Example Statement of Work

Cloud based permitting and licensing software makes implementation easy. We cut out all the inefficiencies of traditional software and can jump right into configuring permits and licenses for your citizens. All the configuration is on-the-fly, real-time and while the system is live. Changes are easy to make and with Citizenserve the software support and service is unlimited. Here's an example fo the steps we take to implement permitting, licensing, inspection, enforcement and case management solutions. Example - Statement of Work 1. Setup users and departments in Citizenserve 2. Setup security roles 3. Setup Permit and License types in Citizenserve 4. Configure Permit and License type on Citizen…