Citizenserve community development software has specific user rights that are configured typically in departmental roles. These roles can then be assigned to users. The rights include the ability to limit rights to delete files, edit closed files and edit completed activities. For example if a code enforcement case is closed it is helpful to ensure that no one edits the closed file. It is also helpful to know that building inspections completed or plan reviews completed cannot be changed once complete.
Citizenserve supports real-time on-the-fly configuration which is critical for maintaining e-government software systems that need to be available 24/7 for citizens, contractors and businesses. Applications, fees, documents and processes can be configured on the fly with no programming. In this video we show how a permit application custom field can be added to the online permitting software on-the-fly and the field a also appears automatically on the citizen portal with no down-time.
A critical feature in Online Permitting Software is the ability to create custom applications based on your license and permit applications. Citizenserve allows for the creation of an unlimited number of custom fields on applications. These custom fields can include over two dozen types including submittal documents, links to other systems, and dependent field types. Custom fields can be compartmentalized by departments or sub-departments. Custom fields can also be used to create custom file, property and activity data types and forms.
Custom fields on the online permit and online license applications can be used in the fee tables, tracked in history, used in creating reports and placed on template documents like your building permit or certificate of occupancy.