“Citizenserve has proven to be one of the most responsive software vendors I have ever worked with. Building permitting is immensely complicated, as are health citations. Citizenserve has proven to be an excellent partner in building complex, multi-faceted and integrated solutions to meet the city’s needs in these areas. We have submitted literally hundreds of requests for enhancements, improvements, changes since launch, and they responded quickly to every one of them.”

“We began using Citizenserve in 2009 for Code Enforcement case management. Based on this successful use we expanded to include all building permits, development plan review and licensing. We now have a fully cloud based online system that our development community has expressed to us how easy it is to input and track their permits and projects via the public portal. I have found the Citizenserve cloud based software to be very user friendly and they provide fantastic support when needed.”

“Transitioning to a new platform seemed daunting. However, the implementation team from Citizenserve has been excellent at really digging into our current processes and synthesizing what we need the platform to be able to do. Drawing on their experience from working with other communities in the region, they are able to anticipate our needs and present multiple options so that we may select what works best for our community. The result is a platform that delivers much needed efficiencies and improved customer service.”

“This software is easy to learn and to use. My building department went to online permitting, the permit technicians are ecstatic that 60% of the phone calls and 80% of the walk-ins have been eliminated and the call-in inspections have gone down 90% because the contractors are now going to the online portal for their inspection requests.”

“Citizenserve provided us a solution for all our Community Development requirements. We have had great success with both the over-the-counter and the Portal Applications. We use Licensing, Permits, Code Enforcement, Inspections, Planning & Zoning, Adjudication and an Interface to our Financial system. Their response to report requests or support issues is remarkable.”

Citizenserve continues to be top notch with their most recent upgrades. The layout and flow of the cloud environment, coupled with their second-to-none tech support, this program continues to be my ace in the hole. I continue to learn new things about it, and the various tasks and items it is capable of keep all other competitors at bay.

The customer service that Citizenserve provides is spot on! I always receive a response from a representative the same day I submit my service request, and it is typically completed within 24 hours or less. When a solution takes longer, it is because what I’ve asked for is more complex. The representatives are professional, knowledgeable and very easy to work with!

“Citizenserve has provided the City of Spanish Fort Building Department an efficient way to perform all the critical activities necessary for operations. Some of the methods made easier are the ability to receive and archive all necessary documents digitally, user friendly processing of applications, quick turnaround to issue the appropriate permits, effective ways to schedule required inspections and most importantly the digital record keeping with in field access. The Citizenserve staff has been excellent to work with from conception to completion of implementation as well as the ongoing support with quick response!”

Citizenserve has helped us launch into the digital age by transforming our services from antiquated paper processes to digital, streamlined and transparent workflows. The ease of use and simplicity has not only helped free up staff time but has helped our citizens stay up to date throughout our various permitting processes.