“We have been using Citizenserve for approx. 2+ years and considering we had a previous software program and now moving into Citizenserve we are thrilled. Everything they promised to do was done. Everything they say about the support response time and help is TRUE usually done immediately. I have no problem giving them an Excellent rating. It’s powerful, you can grow into it for Permitting, Inspections, Zoning Violations and it tracks the History of each file. It’s customizable and helps communicate to applicants and contractors by email to keep that record of inspections and communication. We haven’t missed a beat with the Pandemic everything is accessible online. We couldn’t be happier.”