Avondale, Arizona

Code Enforcement

The Avondale team was fantastic to work with. Their clear goals and quick adoption made the implementation very successful. Seeing them fully integrated with AviWise and using the mobile inspection tools effectively has been very rewarding. We’re proud to support their continued success.

Bryan Henson, Citizenserve Implementation Manager

Background

The City of Avondale, Arizona, is a rapidly growing community located in the Phoenix metropolitan area. As the city continues to expand, its code enforcement team needed modern tools to handle increasing caseloads and deliver faster, more transparent service to residents.

Challenge

Before Citizenserve, Avondale relied on AviWise, which provided limited capabilities for tracking cases and violations. Officers struggled with inefficient workflows, weak reporting tools, and the inability to effectively manage and document inspections while working in the field. They needed a more robust and efficient software solution.

Solution

Citizenserve delivered a seamless integration with AviWise along with powerful mobile functionality. Officers can now conduct full inspections using tablets, capture photos, add violations, schedule re-inspections, and generate notices directly from the field. The platform also provides custom reports and real-time metrics, giving the team complete visibility in one centralized system.

Outcome

Since implementing Citizenserve in 2023, Avondale has significantly improved its code enforcement operations. The team now enjoys a true one-stop system for case management, inspections, and reporting. The results have been so successful that Avondale has referred multiple surrounding municipalities to Citizenserve, citing its ease of use, strong functionality, and excellent integration capabilities.

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Avondale, Arizona

Join the hundreds of communities using citizenserve®

Join the hundreds of communities
using citizenserve^®