Foley, Alabama

Online Community Development Software

“Partnering with the City of Foley on this project was truly rewarding. Their willingness to implement multiple departments at once allowed us to hit their tight deadline and deliver real efficiency gains. The result is a seamless online system that has significantly improved permitting, code enforcement, and resident service across the entire city.”

Nestor Casillas, Citizenserve Senior Implementation Manager

nestor-citizenserve-implementation-manager

Background

The City of Foley, Alabama is a rapidly growing community located in Baldwin County with a current population of approximately 28,000 residents. As a key urban center in the Daphne-Fairhope-Foley metropolitan area, Foley serves as the economic and cultural hub of the region. Founded in the early 1900s and named after its visionary founder, John B. Foley, the city is proudly known as the "Forward City." This nickname reflects its spirit of progress and resilience. Its official motto, "The Heart of the American Riviera," highlights its central role along Alabama’s vibrant Gulf Coast.

Challenge

Like many municipalities, the City of Foley faced significant challenges during its required transition from a paper-based permitting system to a modern online platform. New state regulations demanded a fast shift to digital services, but the old manual process created heavy workloads. Staff spent excessive time handling phone calls to track application status and answer resident inquiries. These inefficiencies led to delays, frustrated applicants, and strained interdepartmental coordination across multiple city departments.

Solution

To meet the tight statutory deadline, the City of Foley implemented an integrated online permitting and licensing system across several departments simultaneously. This included Building, Code Enforcement, Engineering, Environmental, Fire, Planning and Zoning, and Revenue. The new platform allows residents and contractors to submit applications, upload documents, and track progress conveniently from any device. By enabling parallel implementation and seamless departmental communication, the solution delivered faster results while reducing administrative burden.

Outcome

The new online system successfully transformed how the City of Foley delivers services to its residents and businesses. Application processing times decreased significantly, phone inquiries dropped, and interdepartmental collaboration improved dramatically. Residents now enjoy greater convenience and transparency when applying for permits and services. Overall, the project not only met the urgent regulatory requirements but also positioned Foley as a more efficient and responsive "Forward City" well into the future.

Join the hundreds of communities
using citizenserve^®

Book a Demo

Foley, Alabama

Join the hundreds of communities using citizenserve®

Join the hundreds of communities
using citizenserve^®