Laredo, Texas

Health Inspections Rapid Implementation

The City of Laredo was a great partner on this project. We moved quickly to replace their retiring Tyler DHD system and successfully went live with their health inspection process in under six months. It was rewarding to deliver improved mobile tools and much better reporting that their team could start using right away.

Ryan Garvey, Citizenserve Senior Implementation Manager

Background

The City of Laredo, Texas, is a vibrant and fast-growing community located along the U.S.-Mexico border. In early 2026, the city faced an urgent situation when they learned their longtime permitting and inspection system (Tyler DHD) would soon be discontinued. Looking for a reliable replacement that could support their Health Department and other municipal operations, Laredo turned to Citizenserve for a modern, cloud-based solution.

Challenge

With the sudden loss of their existing Tyler DHD system approaching, the City of Laredo needed a fast and dependable transition. Their team required a platform that could quickly handle health inspections while providing better tracking, reporting, and overall visibility. Time was critical, and any prolonged disruption in inspection services was not an option for the city.

Solution

Citizenserve partnered closely with the City of Laredo to deliver a rapid implementation. By focusing on their most immediate need — the health inspection process — the team successfully launched the new system in under six months. The platform provided intuitive mobile tools, automated workflows, and powerful new reporting capabilities that gave inspectors and managers real-time visibility into their operations.

Outcome

The quick and smooth transition to Citizenserve allowed the City of Laredo to avoid any major service disruptions. Health inspectors now benefit from modern mobile tools and significantly improved reporting features, making their daily work more efficient and data-driven. The successful implementation has given Laredo confidence in their new system and positioned them well for future expansion across additional departments.

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Laredo, Texas

Join the hundreds of communities using citizenserve®

Join the hundreds of communities
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