Category Archives: Building Permit Software

Online Building Permit Software

This video is a live demo recording of Citizenserve's online building permit software. We prepared it to answer specific questions about our software's general features and the Building Permit process in response to a formal RFP from an East Coast city.

Citizen Portal Overview

The portal is built for your citizens. In addition to Online Building Permit Software, we offer modules for Business Licensing, Development Projects, Code Enforcement, and Request Tracking. We configure your portal to display only the services you want to offer. With helpful features like file search, reports, and content pages devoted to your services. The portal offers citizens everything they need to know about your processes. Moreover, with a built-in chat feature, our support staff answers your citizens' questions online. Built with HTML5 responsive design, the site content displays on any size screen in a logical way. This is important because you can't dictate how your users come to your site.

Citizenserve Staff Side Overview

Our cloud-based software is device and browser-independent. So there is no software to download and no plug-ins to manage. We'll configure a dashboard of tools for each municipal subscriber. The tools help you manage Tasks and appointments, monitor important processes through dashboard metrics, and easily navigate between project tabs. We also offer a robust search feature that allows you to search for contacts, files, or property records.

During your initial site build, we configure your workflow routes. We support both concurrent and consecutive reviews. When the staff reviews the project, they select comments from a comment book, mark up plan sets with the built-in document markup tool, and use email templates to communicate with project contacts. Our software helps you track reviews on multiple resubmissions, and when it's time to approve the permit, you can invoice before it is issued.

Submit online building permit through the citizens portal

To use the portal, Citizens, contractors, and business owners first register for an account. Then they choose an application to submit. We configure our online forms, also known as applications, using custom fields. Hence, we gather the information you need in the format you need it. We can interface with your best source of parcel data to provide your municipal addresses on your, contractors select the project address

Moreover, Citizens track the progress of their application through the review process and receive automated system emails at project milestones.

  • Address data is pulled from your valid parcel data
  • Citizenserve will configure your permits based on your current paper (or digital) applications
  • Collect payment at the portal - Citizenserve will load your fee structure into the system to auto-generate the appropriate fees.
  • Process the Submitted Application

    • Application Intake
    • Consecutive or concurrent review
    • Common Comments Book
    • Document markup tool
    • Generate Planning Meeting Minutes/Agenda through Citizenserve
    • Conditions of Approval
    • Issue Permit

    Review Online Building Permit Software Project Status from the Citizen Portal

    About Citizenserve

    Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. In addition to Online building Permit Software we also offer solutions for online Business Licenses, Development Projects, Code Enforcement, and Request Tracking. Explore our site see how we can support your community development efforts!

    Audit Remote or Virtual Inspections

    With citizenserve's community development software, it's easy to audit remote or virtual inspections. Coronavirus has changed how municipalities offer services. We can help you manage those changes through our cloud-based software. So if you're a current customer, contact us to help you start an audit process. Otherwise, watch the video and request a live demo at the bottom of this form.

    Firstly, you need to know which inspections are available. So open the metric 'Pending Remote Inspection Requests'. Metrics are visual reports that display helpful data about your processes. For instance, this metric shows a list of all inspections that could be audited. Customers request new metrics through the Support Center. Our subscription includes unlimited metrics and reports.
    Inspection Audit Metric showing different inspection types

    Secondly, choose an inspection to audit from the list.
    List of Live Remote Inspeciton data

    Thirdly, change the inspection type from Virtual or Remote to Field Audit.Inspection type dropdown with Field Audit inspection type highlighted

    Fourthly, assign the task to the appropriate inspector.  

    Fifthly,  Update the inspection date and time.

    Finally, send an email to notify the contractor.

    For help starting field audits in your software, send a Support Request in the software. Or, to learn more about how our software can support your community development efforts, keep reading!

    About Citizenserve

    Citizenserve is cloud-based community development software. We configure our software to meet your needs. We offer solutions forBuilding Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site and see how we support community development. Schedule a live demo in the form at the bottom of the screen and we'll help you get started today.

    Citizenserve's Highly Configurable Software

    We configure your online forms with custom fields. Hence, We gather all the information you need to manage your community development projects. Citizens submit applications, make payments, upload documents or send messages from the portal. The system notifies staff so no work is lost. Staff track review tasks, notify contacts, track payments, and issue permits or licenses. Field staff performs on-site inspections using our cloud-based software. And our integrated system lets you view all files related to an address. We offer comprehensive customer support from the first meeting, through go-live and beyond.

    Citizenserve in the news

    See how Alachua County, Florida migrated their Building Department to Citizenserve.

    Remote Video Inspections

    Citizenserve supports pre-recorded inspections or live remote video inspections. Contact us today to see how we can support your community development efforts from a safe distance. It's easy to set up safe inspections through our software. Contractors request a remote video inspection through the Citizen Portal. They download instructions and upload their video. Otherwise, they can upload a link to the recorded video inspection right from the request form. Our software is device and browser-independent, so no plug-ins are needed. We also offer communication and workflow management tools. Municipal inspectors review the video and log comments in the activity. Inspectors can send questions in e-mail or complete the inspection and send a report.

    This is just one-way our software supports remote work and safe social distancing. And your municipal staff, contractors, business owners, and citizens can all take advantage of these services. Schedule your demo at the bottom of this screen today.

    About Citizenserve

    Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. We also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site see how we support community development - schedule a live demo, and we'll help get you started today.

    Project Implementation Strategy

    We use an agile implementation strategy and we work closely with our customers to configure their site to their needs. The Engagement Manager demonstrates new development work and gathers user feedback during weekly walk-through meetings. It's vital that each user test and play in the system after the weekly meeting. During this hands-on time, the user confirms the system works as expected, or uncovers any edge cases that should be addressed. Then the Engagement Manager incorporates user feedback and demonstrates new functionality during the next meeting. This process repeats until the user confirms the system works as desired. Finally, it's time to train system users and go live. We'll coordinate training sessions with different staff groups to get everyone ready to go-live.

    Citizenserve in the news

    See how Alachua County, Florida migrated their Building Department to Citizenserve.

    Over-the-Counter Permits – Instant Permits – Express Permits

    Citizenserve can help you deliver instant over-the-counter permits and licenses to your constituents. Why route for review, when you can just collect fees and deliver the permit online? The process is easy; applicants fill out a simple online form, pay online, and then download their permit.

    Did you know citizenserve also supports remote inspections? Check out this video on Remote Video Inspections to see how. Jurisdictions can accept contractor or homeowner-created video recordings, uploaded photographs, or can perform the remote inspection using conferencing software such as Skype. Contact us to see how we can help you implement remote inspections, express permits, or other online solutions to support your municipality.

    How We Configure Your Regular and Over-The-Counter Permits

    Citizenserve configures your applications, both over-the-counter and those with a review process, with custom fields. This means we gather any information you need to manage your community development projects. Citizenserve software includes modules for Permitting, Licensing, Development Projects, Code Enforcement, Request Tracking, and a Citizens portal. Citizens submit applications, make payments, upload documents or send messages from the portal. The system notifies staff so no work is lost. Staff track review activities, notify applicants, track payments, and issue permits or licenses. License inspectors perform inspections on-site using our cloud-based software. Citizenserve's integrated modules let you view all files related to an address. Your citizenserve subscription also includes unlimited reporting. Metrics, another report type, provide a graphical view of processes to staff and management. Citizenserve's community development software helps you track and manage your projects.

    Our Project Implementation Strategy

    We begin each project with an agile implementation strategy. The Engagement Manager demonstrates new development work and gathers user feedback during weekly walk-through meetings. Whether we are building an over-the-counter permit or a regular permit with an automatically routed workflow, it's vital that each user test and play in the system after the weekly meeting. During this hands-on time, the user confirms the system works as expected, or uncovers any edge cases that should be addressed. Then the Engagement Manager incorporates user feedback and demonstrates new functionality during the next meeting. This process repeats until the user confirms the system works as desired. Finally, it's time to train system users and go live.

    About Citizenserve

    Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. We also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site see how we support community development - beyond an over-the-counter permit. Schedule a live demo, and we'll help get you started today.

    Citizenserve in the news

    See how Alachua County, Florida migrated their Building Department to Citizenserve.