Citizenserve community development software has specific user rights that are configured typically in departmental roles. These roles can then be assigned to users. The rights include the ability to limit rights to delete files, edit closed files and edit completed activities. For example if a code enforcement case is closed it is helpful to ensure that no one edits the closed file. It is also helpful to know that building inspections completed or plan reviews completed cannot be changed once complete.
How long does the typical implementation of the product being proposed take for an organization of similar size to the City?
We tend to take a departmental approach to implementation, completing high priority departments or processes quickly. Early success helps create a vision for the project and excitement. These initial departments can usually be implemented in 3 or 4 months. Full implementation may take 9 to 12 months. Typically process improvement ideas and new process automation ideas come up after the initial implementation. These are included in the unlimited support.
Does your firm complete the implementations of the product being proposed or is this effort outsourced?
All Citizenserve implementation and support staff are full-time employees of the company. Your implementation staff will also be the support staff you will be working with on a long-term basis. We have found it beneficial to have people familiar with your permitting and licensing processes to be involved with ongoing support. So continuity in who you are working with is a positive aspect of the Citizenserve approach.
Citizenserve® is a comprehensive software and service solution for community development departments that covers all aspects of permitting, planning & zoning, code enforcement, licensing and inspections. The software not only encompasses internal functions but also expands into an electronic relationship with citizens, contractors and businesses involved in the processes of permitting, licensing, inspections and enforcement. The opportunity for increased service for citizens, efficiency and costs savings are profound using Citizenserve. The software was developed from the beginning as an internet software service, commonly referred to Software-as-a-Service (SaaS) or Cloud computing. This is the future of software. The benefits include: 1. You pay as you go; no upfront…