Provide a clear description of Project management responsibilities between the City and the Selected Vendor.
We provide a setup checklist at the beginning of the project. It will be the City’s responsibility to provide us with the permit and license applications, fee schedules, inspection types, review activity types, output documents like certificates of occupancy, the City’s logo, inspection checklists and report formats, etc. We perform the setup. Once 50% complete we schedule weekly meetings to do walk-throughs with the departmental staff at the City. The City staff needs to attend the meetings and provide definitive feedback on the setup. If there are disagreements among the departmental staff we will need to have executive sponsorship that can quickly make a call on staff disagreements.
IT projects have significant risks when a legacy waterfall approach is used or when software is being developed (software coding). Citizenserve setup does not require coding and our support is unlimited. So we have never had a project fail or even had a dispute with a customer. We work with large customers and small customers and typically adjust to whatever is needed to get the job done. Each department at the City may require a different approach. The main point we want drive home is we are flexible depending on the needs of our customers. Citizenserve is a pay-as-you-go subscription to permitting, licensing and inspection software. We are motivated to keep our customers happy so they renew their subscriptions.