Category Archives: E-Government Software

Document Management Q&A

The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents.  Read our responses below for more information about some of the document management features included in Citizenserve's e-government software solution.

1.14   Document Management

1.14.1. Describe the application’s capabilities for document management.

Citizenserve Response: Citizenserve includes robust document management and unlimited storage. Any type of file can be attached to a case file, including Word, Excel, digital photos, electronic plans, and emails; documents and emails generated by Citizenserve are automatically associated with the relevant case file.

1.14.2. Describe the integration you provide with third-party document management solution providers.

Citizenserve Response: Citizenserve has robust document management capabilities and does not have a limit on document storage; most customers choose to use Citizenserve’s internal document management functionality rather than integrate to a third-party document management solution. However, we have provided this integration for past customers; Mount Prospect, Illinois and Rogers, Minnesota are two examples where we provided integration between Citizenserve and Laserfiche.

e-Government Software Small Claims Court

Citizenserve offers e-Government Software Small Claims Court - plus so much more. This short video demonstrates how Citizenserve can be configured to handle court proceedings.

Run court docket report (00:38)

Open Code Compliance Case from docket report - e-Government Software Small Claims Court(01:18)

  • Review Code Enforcement Inspection Activity
  • Review Notice of Violation generated from activity
  • Enter disposition on hearing activity
  • Generate Order Document

Discuss system ability to detect existing cases, run mass updates, apply interest, etc.

Our cloud-based integrated community development software provides more than e-Government Software Small Claims Court. We offer permitting, licensing, development, code enforcement, and request tracking solutions. Your subscription also includes an online citizen portal. Keep exploring our site to find pricing information, to request your live demo, and see how we can support your community development needs.

Visit Customer Profiles to see how our customers are putting our permitting software for governments to work for their communities.

Visit Yavapai County Community Development Innovates their Online Services to see how one Arizona County implemented citizenserve. And then scroll down to the bottom of this page and enter your contact information to request your live demo today. And you'll see how citizenserve offers e-government software small claims, plus much more.

Online Permitting Software Alabama

Citizenserve offers online permitting software in Alabama and all over the nations. Watch this demonstration of permitting, electronic plan review, planning and zoning, business licences and accommodation tax.

Citizens portal overview 9:48

  • Apply for an online building permit 19:00
  • Pay for application online 25:02
  • Review submitted file from portal 26:00

Citizenserve staff side overview 27:58

  • Perform application intake review 34:43
  • Review fee calculation based on valuation 40:18
  • Add fees to application 41:30
  • Take a payment 41:52
  • Document markup tool 42:48
  • Add common comments to markup tool 44:14
  • Notify applicant via email 46:20
  • Complete application review activity 49:45
  • Document markup tool (add shapes, comments, make measurements) 50:18
  • Complete required inspections checklist activity form from workflow route 56:10
  • System conditions 57:10
  • Take a payment 57:35
  • Generate permit card 58:00
  • View application status, permit card, document markup from citizen portal 58:55
  • Request an inspection on the portal 1:01:25
  • Review unassigned activity queue 1:02:52
  • Review inspection activities on calendar 1:04:42
  • Perform inspection from mobile device (iPad) 1:05:32
    • Take/upload photographs from the field
    • Use common comments book
    • Email inspection report
  • Generate Certificate of Occupancy 1:09:08

Brief overview of planning and zoning functionality 1:10:02

  • Shorter application
  • Longer review process
  • Review committee meeting minutes/agenda

Demonstration of Business Licensing and Sales Tax

  • Apply and pay for a business license on the citizen portal 1:13:30
  • Review application on staff side 1:19:46
  • Discuss license renewal process 1:22:25
  • Review sales tax 1:24:51
    • Apply penalties to application
  • Add lodging tax license 1:26:10
  • Add tax report and calculate taxes 1:26:45

Our customers are as excited about us, as we are about them. Many have created introductory videos for their citizens. Visit Customer Profiles to see how our customers are putting citizenserve to work for their communities. Citizenserve offers online permitting software in Alabama and nationwide.

We are always looking for ways to help spread the word about the unique ways our customers have worked with us to implement their software. We work with our customers in an agile and iterative process to produce a system that fits their needs. You can also check out this video that we created for the Yavapai County Community Development Department to see how one Arizona County implemented citizenserve.

Not Just Online Permitting Software in Alabama!
In addition to online permitting software, we offer licensing, development, code enforcement, and request tracking solutions. Your subscription also includes an online citizen portal. Keep exploring our site to find pricing information, to request your live demo, or to see how we can support your community development needs.

Citizenserve Customers are using our online permitting software in Alabama every day. Contact us to see how we can help you serve your community, today!

Electronic Planning and Zoning Software

Citizenserve offers Electronic Planning and Zoning Software. Watch this in-depth demonstration of Citizenserve's planning & zoning module.

  • Register for Portal Account (02:00)
  • Submit Development Application (04:31)
  • Review Submitted Application from Portal (16:10)
  • Review Portal Reports (20:03)
  • Review Staff Side Dash Board/Home Page (21:45)
  • Review Task List on Map (23:35)
  • Proximity Report/Abutter Notice Report/GIS Layers (25:07)
  • Administrative/Configuration Access – Modify Letter Template (28:30)
  • Review Submitted Permit Application (32:57)
  • Review Routes (33:58)
  • Create Permit Project Over the Counter (34:36)
  • User Notifications and Assignments Administration (40:13)
  • Perform Engineering Plan Review (42:45)
  • Add Comments from Common Comments Book (43:18)
  • Document Markup Tool (45:43)
  • Email Review Comments (56:18)
  • Question: Can Developer Add Site Plan or Final Plan to Existing Project? (59:58)
    • Review Project with Multiple Applications (1:03:52)
    • overview of complicated review routes for multi-phase development project (1:04:25)
  • Question: how does system allow us to report out to external body? (1:05:24)
  • Question: can Citizenserve generate staff report level document? (1:07:20)
  • Review development application fees (1:09:32)
  • Tracking hours in Citizenserve (1:11:58)

Citizenserve customers are as excited about us, as we are about them. Many have created introductory videos for their citizens. Visit Customer Profiles to see how our customers are putting citizenserve to work for their communities.

We are always looking for ways to help spread the word about the unique ways our customers have worked with us to implement their software. We work with our customers in an agile and iterative process to produce a system that fits their needs. You can also check out this video that we created for the Yavapai County Community Development Department to see how one Arizona County implemented their electronic planning and zoning software.

Not Just Electronic Planning and Zoning Software!
In addition to planning and zoning software, we offer licensing, permitting, code enforcement, and request tracking solutions. Your subscription also includes an online citizen portal. Keep exploring our site to find pricing information, to request your live demo, or to see how we can support your community development needs.

Citizenserve Customers are using our cloud-based community development software every day. Contact us to see how we can help you serve your community, today!