Category Archives: Software Implementation

Municipal Land Management Software – Create Application and Citizen Portal

We create a land development application and have it on the citizen portal in less than an hour. Citizenserve is a powerful e-government software platform. Any type of application can be easily created using dozens of custom fields which include drop down list boxes, built in field level help, formatting fields and use html for text formatting. Submittal documents can also be built into applications with various options that determine acceptable file types and whether multiple documents can be uploaded for a submittal requirement. The permit software custom fields can be used in reports, letter and e-mail templates, fee tables and changes can be tracked in history.

Online Permit Software Configuration

Citizenserve supports real-time on-the-fly configuration which is critical for maintaining e-government software systems that need to be available 24/7 for citizens, contractors and businesses. Applications, fees, documents and processes can be configured on the fly with no programming. In this video we show how a permit application custom field can be added to the online permitting software on-the-fly and the field a also appears automatically on the citizen portal with no down-time.

Please describe your organization’s recommended approach toward retention of legacy data. Please describe what options are available/supported within your proposed solution. Also, please provide any relevant references of organizations that have successfully addressed legacy data with your solution.

Data migrations are a part of almost every Citizenserve implementation. Our staff is highly experienced in working with legacy community development systems, both custom developed and permitting software products. Typically we complete the setup first then map the legacy data to the setup. The custom field feature in Citizenserve can easily be used to make sure there is a place for all the legacy data and no data gets left behind. The data migration can be done at the departmental level so departments can go-live separately. The data migration can also be run before going live or at any time after going live. The data migration records are marked in the system, so if there is an issue we can easily fix it without effecting newly entered records. Unlimited storage is provided with Citizenserve and we never remove or archive any data. So if you want keep all your data in Citizenserve forever that is included, we can also setup archiving processes if the jurisdiction has a records retention policy.

Permit Software Example Statement of Work

Cloud based permitting and licensing software makes implementation easy. We cut out all the inefficiencies of traditional software and can jump right into configuring permits and licenses for your citizens. All the configuration is on-the-fly, real-time and while the system is live. Changes are easy to make and with Citizenserve the software support and service is unlimited. Here's an example fo the steps we take to implement permitting, licensing, inspection, enforcement and case management solutions. Example - Statement of Work 1. Setup users and departments in Citizenserve 2. Setup security roles 3. Setup Permit and License types in Citizenserve 4. Configure Permit and License type on Citizen…