From business licenses to liquor licenses, every municipality has different licensing needs. Your licenses, applications, and workflows are unique. With citizenserve, you have a single solution to manage all of your licenses and custom workflows.

Citizenserve’s comprehensive licensing software allows license applicants to submit, pay for, and renew any type of license efficiently and effortlessly.

Automated routing ensures applications are forwarded to the appropriate staff or departments. Visual workflows mean you always know the status of your applications. If an inspection is required before issuance, citizenserve can automatically notify the appropriate inspector.

Citizenserve continues to be top notch with their most recent upgrades. The layout and flow of the cloud environment, coupled with their second-to-none tech support, this program continues to be my ace in the hole.

- City of Barre, Vermont

For licenses that require renewal, the citizenserve custom batch renewal function generates renewal notices for mail or email when upcoming renewal dates are approaching. License holders can quickly renew and pay for licenses from the portal.

Citizenserve’s online portal shortens license application and renewal times. Online applications are customized with your required information and mandatory documents. As your staff complete their reviews, current status is available to applicants on the portal in real-time.

Citizenserve's licensing module provides the flexibility to automate all of your licenses. From business to contractor and liquor to dog licenses, citizenserve accommodates and simplifies your licensing needs.

Contractor Licensing

Your contractors can submit, pay for, and renew their licenses online through Citizenserve's online portal. Applications are configured to contain your required information and documents so your contractors submit complete applications the first time. Automatic routing ensures applications are routed to the right departments, streamlining review and approval.
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Health Inspection

Citizenserve's health inspection module can easily be configured to automate your municipality's health codes, citations, fines, and reporting. Automate and simplify your health inspections, from online scheduling to mobile inspections with customized checklists and instant findings reports, citations, emails, and letters. Keep your municipality healthy with Citizenserve's streamlined health inspections.
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Rental Registration

Citizenserve's rental registration software provides an easy-to-use portal for applicants to submit, pay for, and renew rental registrations, with customizable workflows for your staff to quickly review and approve. Eliminate application mistakes and provide real-time status updates to the portal -- no more frustrated phone calls or visits to your offices.
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Online Applications

Applicants can submit applications, upload required documents, and pay their fees through citizenserve’s online portal. Applications are automatically routed to the appropriate departments and staff based on your specific review and workflow processes.

Review and Approval

New license applications appear on your employees' Task Lists. Employees can use customizable deficiency checklists to quickly review and approve an application, or to send deficiency notices to applicants. You can also generate electronic License Certificates to be printed and mailed or downloaded online by the applicant.


For licenses that require an inspection, applicants can request inspections online. Inspections are automatically routed to the correct inspector for scheduling and review. Inspectors can view inspections due in calendar format or on a map. Custom inspection checklists mimic your current inspection process. Inspections can be conducted in the field; inspectors enter results, upload photos, and generate final reports from any mobile device.

Renewal Process

You can automatically and quickly generate renewal notices to be mailed or emailed. With citizenserve's online portal, applicants can renew their licenses; update information; pay their licensing fees; and submit insurance verification, proof of identity, or other required documentation.


You and your employees can create custom metrics viewable from the citizenserve dashboard. Display your key data in list, pie chart, or bar graph format. Print or export your reports to Excel, or create dynamic merge templates to mail or email your citizens in a fast batch process. Need a special report? Our support staff will create it for you as part of our Total Support Program.

Community Development Software, Simplified

Government software systems often cause more headaches than they solve. Citizenserve has been designed from the beginning as an easy-to-use, robust, community software solution. But don’t take our word for it, read our user reviews. The system is fully configurable, meaning you can configure the software to meet your requirements rather than changing your processes to meet an inflexible municipal software package. In addition to Business Licensing solutions, including health inspections, rental registrations, and contractor licensing.

Our online citizen portal makes it easy for your applicants to submit the right application and supporting documentation, make online payments, and track the status of their submission. With our configurable workflows and tools, your staff can quickly complete reviews and communicate electronically with the applicant. Citizenserve also offers integrated municipal government solutions for permits, planning & zoning, code enforcement, and request tracking. Request a demo today to see how citizenserve’s flexible, configurable solution can meet the needs of your municipality and constituents. Citizenserve: community development software, simplified.

Online Demos