“Three more communities are joining Citizenserve in 2020 after realizing the ease with which the other communities functioned during recent pandemic shutdowns. To be completely able to move your department’s business through online transactions including registrations, plan review and obtaining permits has been tremendous for us. Online registration renewals have been a game changer for us – Citizenserve not only saves time it has also reduced inaccuracies and keeps tasks scheduled for staff. We look forward to using Citizenserve for years to come.”

The customer service that Citizenserve provides is spot on! I always receive a response from a representative the same day I submit my service request, and it is typically completed within 24 hours or less. When a solution takes longer, it is because what I’ve asked for is more complex. The representatives are professional, knowledgeable and very easy to work with!

Citizenserve has helped us launch into the digital age by transforming our services from antiquated paper processes to digital, streamlined and transparent workflows. The ease of use and simplicity has not only helped free up staff time but has helped our citizens stay up to date throughout our various permitting processes.