Streamlining inspections with citizenserve^®

“We really appreciate Citizenserve’s unusual approach to costs: fixed-price services! We were able to start small with one area (Code Enforcement) and then roll out the system over time so that we addressed more of the functions for our Community Development Department: building permits, planning requests, and licensing. Citizenserve’s project manager was excellent and worked very hard to address all of our needs for a smooth implementation. Since the project their support team has continued to deliver quickly on all of the requests we’ve made, including building a whole new permit in a day when the Mayor identified an online outdoor seating permit as a priority for re-opening during the pandemic.”

The citizenserve online citizen access has really helped cut down on the daily phone calls asking for status on permit projects, and with the reporting function we can more accurately track our permit review timeliness!

“I have implemented permit tracking systems with other organizations, and Citizenserve is by far the smoothest and easiest implementation. The Citizenserve team is very responsive to the needs of the County and are great to work with, especially during the pandemic. Citizenserve drastically improves efficiency and reduces friction in the permitting and planning process.”