Citizenserve has helped us launch into the digital age by transforming our services from antiquated paper processes to digital, streamlined and transparent workflows. The ease of use and simplicity has not only helped free up staff time but has helped our citizens stay up to date throughout our various permitting processes.
“Three more communities are joining Citizenserve in 2020 after realizing the ease with which the other communities functioned during recent pandemic shutdowns. To be completely able to move your department’s business through online transactions including registrations, plan review and obtaining permits has been tremendous for us. Online registration renewals have been a game changer for us – Citizenserve not only saves time it has also reduced inaccuracies and keeps tasks scheduled for staff. We look forward to using Citizenserve for years to come.”
“This software is easy to learn and to use. My building department went to online permitting, the permit technicians are ecstatic that 60% of the phone calls and 80% of the walk-ins have been eliminated and the call-in inspections have gone down 90% because the contractors are now going to the online portal for their inspection requests.”
