Our comprehensive Complete Customer Care Program provides unlimited training and support to every citizenserve user at no additional cost. Our dedicated, certified support engineers and project managers work alongside you to configure citizenserve to meet your individually specific needs. They coordinate every setup task, including data migration and system integration, in order to ensure your satisfaction and success. We are available at any time to assist you with any issue, concern or question you might have. Every member of our support staff is holistically trained for proficiency in all facets of citizenserve, so they can readily and easily assist you regardless of situation or circumstance. Although our average emergency response time is fifteen minutes or less, we absolutely guarantee response times in one hour or less for high priority issues. For all standard requests, our average response time is less than four hours, but we guarantee a response the same day.