On behalf of a grateful team and city, thank you so, so much for the incredible work on this, Taylor. It looks amazing and works as intended. Thank you not only for your skill and attention to detail, but also for your patience working with us on numerous tweaks and changes during the course of several months. I look forward to continue working with you on projects in the future to make our CS experience better and better!
The staff always knows exactly what is requested of us and makes sure each inquiry is addressed and corrected quickly
This girl is a ROCKSTAR! Your entire tech support staff goes above and beyond to complete my crazy tickets and makes my life and my customers’ lives easy.
Quick, fast and complete. just like we always get from Citizenserve support !!
Thank you for going above and beyond. I appreciate the update.
Thank you for handling this so quickly. I don’t use the urgent option often so when I do, I appreciate you working so diligently to find a solution 🙂
Outstanding responsiveness in assisting new staff training schedule. Thank you.
Thank you kindly for helping me with my request in such a timely and efficient manner! I was able to get the data I needed perfectly!
Samuel was able to assist me with the creation of a new email template and did so in such a timely manner. I greatly appreciated their help!
Great response time. Great help. Great Answers. Happy Monday
Customer service was outstanding. My request was completed in less than 10 minutes.
Reese is always so helpful and efficient and this support ticket was no different. He was able to bring together what I needed, while I worked on a project. What a time saver. Thanks so much Reese for your assistance.
Hi Brandy, Sorry for the late reply. Thank you soooooooooo much for working on that Invoice. My Town Manager was very happy. Have a lovely weekend.
Samuel was great for helping us to invent a new piece in the portal we wanted to keep as simple as possible…with LOTS OF PATIENCE with us as we were a ‘hurry up and wait’ scenario.
I’m not that “techy” so I thank you so much for understanding my concerns and options for a fix. You translated that into an actionable plan and fix for me. Not to mention the speed of which it took for you to complete the task. This type of tech support is what makes this software so great! Thank yo so much again!
Taylor has always been my go-to for our portal. I am extremely thankful for Taylor’s assistance and hard work in helping us refresh our portal. Thank you Taylor! Until next request! 😉
Brandy made the changes I requested and with perfection – very much appreciate her good work!
As usual, great service, response time, and details on these service requests.
