Client Reviews

Taylor’s help getting our revised restaurant renewal process up and running has been truly incredible. You may not know this about Somerville but we have a zoning ordinance that favors small businesses, and almost all of our licensees are not funded by chains. The work to make their annual renewals easier relieves them of unnecessary stress and frees up their time to focus on their businesses, not paperwork. I had a few ideas to further improve the document upload process and Taylor was able to figure out ways to make them work. In one week, we have around 15% of our renewals complete and licenses issued–it’s such a major improvement from years past it almost doesn’t seem real! On behalf of my colleagues and our restaurant licensees, thank you so much, we are are genuinely grateful.

Taylor always displays a professional, patient approach and will work with me until it is exactly what we are looking for or will suggest other options to make it work. Always a pleasure to work Taylor.

Can’t say enough great things about Taylor. Not many people would be willing to spend time walking through a major process overhaul to make sure we get everything right. Taylor’s efforts will genuinely save our licensees and staff hundreds of hours annually, I am really excited to finish our punch list and ship!

Thanks for going the extra mile and providing such a great experience for our owner. I appreciate it greatly!!!

Brenna was amazing! She fixed my original issue and then went above and beyond to create a report specific to me with her technical team. I am very appreciative and got excellent customer service! Thank you!

Super fast response. Results within minutes of sending request. Thank you!

Made job a lot easier with adding an additional search date option. Thank you so much!

Great job on the whole thing. I appreciate the quick turn around and that you knew exactly what needed to be done.

On behalf of a grateful team and city, thank you so, so much for the incredible work on this, Taylor. It looks amazing and works as intended. Thank you not only for your skill and attention to detail, but also for your patience working with us on numerous tweaks and changes during the course of several months. I look forward to continue working with you on projects in the future to make our CS experience better and better!

The staff always knows exactly what is requested of us and makes sure each inquiry is addressed and corrected quickly

This girl is a ROCKSTAR! Your entire tech support staff goes above and beyond to complete my crazy tickets and makes my life and my customers’ lives easy.

Quick, fast and complete. just like we always get from Citizenserve support !!

Thank you for going above and beyond. I appreciate the update.

Thank you for handling this so quickly. I don’t use the urgent option often so when I do, I appreciate you working so diligently to find a solution 🙂

Outstanding responsiveness in assisting new staff training schedule. Thank you.

Thank you kindly for helping me with my request in such a timely and efficient manner! I was able to get the data I needed perfectly!

Samuel was able to assist me with the creation of a new email template and did so in such a timely manner. I greatly appreciated their help!

Great response time. Great help. Great Answers. Happy Monday