Client Reviews

See why communities nationwide rely on citizenserve for their permitting, licensing, inspections, and compliance needs. Real users consistently highlight exceptional customer support, along with major benefits. Explore genuine ratings and testimonials from communities just like yours to discover how citizenserve transforms operations and delivers measurable results.
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99% of citizenserve users give our support team a thumbs up.

Thank you for your help, great service as always! Reese gets two thumbs up!

Amritpal in California
August, 2025

Not only was Brenna super quick, but she actively recommended an excellent solution to my request–above and beyond, thank you!

Michael in Massachusetts
August, 2025

You are such a big help, thank you for taking the time to explain everything!

Donna in Georgia
August, 2025

Nestor was able to determine exactly what I needed on the very first email. Very fast turnaround, much appreciated.

Scott in Florida
August, 2025

The report is EXACTLY what I was requested, Great job Brandy. Have a nice weekend.

Roger in Iowa
August, 2025

Excellent customer service and always willing to resolve issues quickly:)

Andrea in Ohio
August, 2025

Appreciate the request for training being done the same day and your flexibility to change the time!

Donna in Georgia
August, 2025

Brandy is awesome! So responsive and helpful and quick to help! 🙂

Beth in South Carolina
August, 2025

Brandy and the team worked really hard on this request, and I truly appreciate all their hard work.

Sharon in South Carolina
August, 2025

Sarah, Thank you for the rapid response and the attention to details! You were very helpful by pointing out the need to check additional publications / communications that may need to be updated. I appreciate it. Sandy

Sandy in South Carolina
August, 2025

Another stellar programming update by Brenna and the CitizenServe team! Thanks for helping us promptly update permit language to improve efficiency and streamline operations for the City of Somerville.

Francis in Massachusetts
July, 2025

Sarah was very quick and helpful responding to my request. TWO THUMBS UP!

Amritpal in California
July, 2025

Thanks to Reese for making the whole Bluebeam integration process run so smoothly! 🙂

Mindy in Alabama
July, 2025

We are so impressed with Brenna’s prompt and accurate programming. Within the same business day as our request, Brenna completed an important update to two of our most used permit applications and permit letter templates. Huge appreciation for a job well done!

Francis in Massachusetts
July, 2025

As always amazing! love the software and the constant improvements, and efficient assistance.

Andrei in Ohio
July, 2025

Quick and accurate response. Exactly what is expected of support. Thank you very much.

Jasen in Texas
July, 2025

Fast, complete and accurate… just what we have come to expect from Citizenserve.

Roger in Iowa
July, 2025

Brenna provided excellent customer service, and helped me immensely to update a number of RBL’s! Prompt and efficient. Thank you!

Stephen in South Carolina
July, 2025

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